FieldAware Reviews

“powerful insights and flexible workflows”

Pros

The built-in tools deliver detailed insights that support better decision-making and the option to customize fields and workflows makes it fit specific business needs really well.

Cons

I've run into recurring problems with data disappearing, sync issues and the mobile app acting up especially when the phone orientation changes or while typing.

“cloud access from anywhere”

Pros

Being cloud-based makes it accessible from virtually any location with a simple sign-on which is really convenient.

Cons

It can't track a technician's time by individual task and only records time for the entire job.

“constant glitches and lost data”

Pros

There's honestly not much to praise. When it does happen to work, you can monitor staff locations, attach photos and put together job sheets fairly quickly.

Cons

Most of the time, the software does not function properly. At one stage, simply rotating the phone to fix the screen aspect would wipe out everything already entered into the job sheet. Even now, it often fails to track the work phone properly, freezes or glitches while a job sheet is being typed and then the data gets lost. It was heavily mis-sold to our company because we were assured it could do far more than it actually can. The reporting tools are unreliable and also unnecessarily complicated to build. It also has no integration with Sage accounts whatsoever, despite us being told that it would. On top of that, there's no way to run reports for jobs that need return visits so someone has to manually check every single job sheet each day to confirm what work still needs doing.

“daily jobs run much better”

Pros

Using this software every day for work has become a much better experience especially after the latest updates. It feels far less clunky now and the background syncing has made a big difference. I can finish a job and move straight on to checking the next one instead of sitting on a sync screen waiting for everything to upload. The app also gives a clear view of what's coming up for the day and the week which helps a lot with planning. On top of that, the smaller features are really useful too, like being able to call the customer directly through the app and jump straight into Google Maps.

Cons

The team seems to have worked through all the issues I previously had with the app. Keep up the good work !

“costly mismatch for our industry”

Pros

The sales presentation really pulled me in and that was honestly the strongest part of the whole experience. We paid a significant amount, well into the thousands, for the so-called trial which would have been acceptable if the product had actually done what was promised. Their team was personable and professional and they know how to present the platform well. I can see this software working better for companies that don't have strict customer requirements for deliverables or for businesses that only need it for dispatching or internal operations.

Cons

From the beginning every time we explained how our business operates, their sales team kept pushing us to change our processes to fit the software instead of showing us how the software could support the way we already work. We burned through a huge amount of payroll time and internal resources only to realize there is no real reason a company in our industry would use this system. Even after we canceled and stopped answering their calls, they kept insisting that if we just gave them another chance.. which we already did more than enough times.. they could somehow make it work. After all the money and time we invested, their team still calls us with sales pitches as if they have no idea we were ever customers, offering us the same "amazing trial" again. That level of disconnect is ironic given the word "Aware" in their name. They genuinely expected us to persuade our customers to accept their preferred deliverable format even though we have contracts with major companies that clearly define how those deliverables must be presented. In the end, this software only seems workable if you use it internally with customers who are already willing to adapt to their approach. They could not grasp that large contracts require specific standards because the FieldAware team seemed to operate as if their customer is always wrong. It's expensive and for our industry, it simply does not work.

“constant issues and disappearing jobs”

Pros

In theory, FieldAware could save both time and money when it actually works the way it should. At its best, the system is searchable, updates in real time, can be shared across the team and works well for dispatching a medium to large crew.

Cons

The problem is that we deal with ongoing issues and some of them take weeks to get fixed. Last month, for example, a number of our jobs simply disappeared with no explanation. This month, only the lead technician is able to see the job, while the rest of the crew has to be told separately that they've been assigned work. We've basically had to devote the equivalent of one full staff member just to handling FieldAware problems.

“needs customer archive options”

Pros

After everything is configured, the system is simple to work with. Entering the jobs I need is simple and it's also quick to locate them again after they've been added.

Cons

There really needs to be a way to delete customers and remove other items as well. If full deletion isn't possible, then there should at least be an archive section for them.

“failed to deliver as promised”

Pros

There really wasn't anything positive to mention.

Cons

They couldn't provide a working product that matched the terms and commitments we had agreed on.

“simple setup, missing stock control”

Pros

A simple starter system that works well for anyone who hasn't had to use I.T. tools every day before. The mobile app is very simple for engineers to use.

Cons

There's no way to manage stock quantities which is why the 3Plenish integration is needed.

“poor invoicing, overhyped claims”

Pros

It works well for dispatching but invoicing is where it falls short. When I reached out for help with invoicing and payments, I was told the product really wasn't built for that. That was frustrating especially because their website makes it sound like it can do everything.

Cons

Their sales pitch and website set very high expectations but the reality didn't match. The invoicing in this software is really poor and that was the reason I decided to stop using it.