Last Updated
Overview
FieldAware helps field service teams automate scheduling, dispatch, and work order workflows with a made-for-mobile app that supports offline work, signature capture, and updates to the back office. While the initial setup may take time, it fits mid-market service organizations managing technicians across sites.
FieldAware Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is FieldAware?
FieldAware is a field service management software platform designed for field service organizations across industries such as construction, facility management, and industrial equipment. It centralizes scheduling, dispatching, work order management, invoicing, and reporting in a mobile-enabled system. The software integrates with ERP, CRM, and accounting systems, including NetSuite, and provides real-time job, inventory, and technician updates. It helps businesses streamline operations, improve visibility, and support field teams with accessible, up-to-date information.
FieldAware Pricing
FieldAware offers flexible pricing, starting at $70/user/month. According to our estimate, the implementation costs might vary between $5,000 and $50,000 for FieldAware, depending on workflow configuration, data migration, integrations, and mobile device setup.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
FieldAware Integrations
The software supports integration with multiple systems and platforms, such as:
- QuickBooks
- NetSuite
- Xero Accounting Solution
- CentralBOS
- Salesforce
Who Is FieldAware For?
FieldAware is ideal for a wide range of industries and sectors, including:
- Construction
- Oil and gas
- Facility and property management
- Healthcare
Is FieldAware Right For You?
If you’re a field service organization in industries such as construction, facility management, oil and gas, HVAC, or equipment services, FieldAware is designed to serve as the focal point of your daily operations. It supports both office staff and field technicians by centralizing workflows and improving operational visibility.
FieldAware includes verified SOC 2 compliance and integrates with ERP, CRM, and accounting systems such as NetSuite. It may be a fit if you need a mobile-enabled platform that connects field and back-office operations in one system.
Still doubtful if FieldAware software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
FieldAware Features
Asset Management
The software enables visibility into both internal and customer assets, helping you pinpoint locations and operational status to reduce downtime. It supports maintenance planning and detailed asset history tracking, which aids technicians and dispatchers in optimizing service tasks and improving equipment utilization.
Work Order Management
The platform digitizes work orders from creation to invoicing, eliminating paperwork inefficiencies. FieldAware ensures that technicians receive complete job information instantly on their mobile devices, including contacts, tasks, parts, and asset history. This improves accuracy, communication, and execution of field service jobs.
Dispatching And Scheduling
FieldAware’s dispatch and scheduling solution helps coordinate jobs and assign the right technician at the right time. Planners can view real-time job status, adjust schedules with a visual board, and instantly send updates to technicians’ mobile devices; reducing delays and improving operational flow.
Route And Schedule Optimization
The platform’s scheduling capabilities use built-in logic to optimize routes and technician assignments. By factoring in skills, travel time, and service windows, FieldAware helps teams complete more jobs efficiently while reducing travel time and minimizing idle periods for field staff.
Reporting And Insights
The software provides reporting tools with a customizable dashboard and analytics engine to measure field service performance. Users can monitor key metrics, compare service outcomes, and tailor reports for insights that support decisions aimed at operational improvement and revenue growth.
Pros And Cons of FieldAware
Pros
Real-time updates keep teams aligned
Easy job assignment and status tracking
Mobile access to customer job details
Cons
Reporting feels limited for some teams
Some data doesn’t sync across modules
FieldAware Reviews
Total 10 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars20%
4
Stars20%
3
Stars0%
2
Stars40%
1
Stars20%
Share your experience
Cory R.
Hospital & Health Care, 101-500 employees
More than a year
“powerful insights and flexible workflows”
Pros
The built-in tools deliver detailed insights that support better decision-making and the option to customize fields and workflows makes it fit specific business needs really well.
Cons
I've run into recurring problems with data disappearing, sync issues and the mobile app acting up especially when the phone orientation changes or while typing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Shawn P.
Transportation/ Trucking/ Railroad, 11-50 employees
More than a year
“cloud access from anywhere”
Pros
Being cloud-based makes it accessible from virtually any location with a simple sign-on which is really convenient.
Cons
It can't track a technician's time by individual task and only records time for the entire job.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris H.
Security and Investigations, 1-10 employees
More than a year
“constant glitches and lost data”
Pros
There's honestly not much to praise. When it does happen to work, you can monitor staff locations, attach photos and put together job sheets fairly quickly.
Cons
Most of the time, the software does not function properly. At one stage, simply rotating the phone to fix the screen aspect would wipe out everything already entered into the job sheet. Even now, it often fails to track the work phone properly, freezes or glitches while a job sheet is being typed and then the data gets lost. It was heavily mis-sold to our company because we were assured it could do far more than it actually can. The reporting tools are unreliable and also unnecessarily complicated to build. It also has no integration with Sage accounts whatsoever, despite us being told that it would. On top of that, there's no way to run reports for jobs that need return visits so someone has to manually check every single job sheet each day to confirm what work still needs doing.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Frequently Asked Questions
Does FieldAware offer an API?
Yes, FieldAware offers an API.
What level of support does FieldAware offer?
FieldAware offers support through phone and an online contact form.
Does FieldAware have a mobile app?
Yes, FieldAware offers a dedicated mobile app.
What language does FieldAware support?
FieldAware primarily supports English, French, German, and Spanish languages.
What other apps does FieldAware integrate with?
FieldAware integrates with multiple systems and platforms, including Xero Accounting Solution, QuickBooks, and NetSuite.
Who are the typical users of FieldAware?
FieldAware features are used by organizations across a wide range of industries and sectors, including healthcare, construction, oil, and gas.
What types of pricing plans does FieldAware offer?
FieldAware price starts at $70/user/month. Get a detailed FieldAware cost breakdown tailored to your specific requirements.