Last Updated
Overview
Forcelink gives users a comprehensive, all-in-one field service platform designed to optimize the entire service lifecycle for businesses with mobile workforces. While smaller companies might find its extensive feature set a bit confusing, its key strength is its powerful centralization and solution set.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Forcelink Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Forcelink?
Forcelink is a complete, cloud-based field service management (FSM) platform that digitizes and optimizes the operations of companies with a mobile workforce. The software provides a unified system for the back office, field technicians, and end customers. It covers the entire service lifecycle, including work order creation, intelligent scheduling and dispatching, real-time monitoring of field activities via a mobile app, asset management, and performance analytics. By connecting all stakeholders in real-time, Forcelink aims to increase productivity, improve service quality, and enhance customer satisfaction.
Forcelink Pricing
The vendor provides a single plan for Forcelink pricing:
- Basic at $15/month
Disclaimer: The pricing is subject to change.
Forcelink Integrations
Who Is Forcelink For?
Forcelink is designed for medium to large service-based businesses across a wide range of industries and sectors, including:
- Technology
- Utilities
- Facilities management
- Maintenance
- IT
- Construction
- Security
- Tourism
Is Forcelink Right For You?
Forcelink is the right choice for your service business if you need a powerful, centralized platform to manage a complex field operation from end to end. Its greatest strength is its ability to connect every part of the service chain, from the initial customer call to the technician's work in the field and the final invoice, in a single, real-time system. If you are struggling with inefficient dispatching, paper-based work orders, a lack of visibility into your technicians' activities, and poor first-time fix rates, Forcelink provides a comprehensive solution to drive operational excellence.
Still doubtful if Forcelink is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Forcelink Features
Work Order Management
With this simple feature, managers can digitize their entire work order process, from creation to completion. Managers can create detailed orders with all necessary information, attach documents and photos, and assign them to technicians, ensuring they have everything they need to complete the job correctly on the first visit.
Fleet Management
Users can optimize their field service schedule with smart dispatching tools. The platform helps you assign the right vehicle and asset to the right job based on need, location, and availability, with a visual drag-and-drop planning board for easy management of your entire team.
Mobile Work Management
Managers can empower their field team with a powerful and intuitive mobile interface that allows for real-time reporting and field management. Technicians can receive and update work orders, fill out digital forms and checklists, track their time and materials used, and access customer history, even when offline.
Asset Management
Users can maintain a complete history of all customer and company assets with the asset and materials management interface. This feature lets managers track equipment location, service history, warranty information, and maintenance schedules to enable proactive service, reduce downtime, and ensure regulatory compliance for critical assets.
Analytics And Dashboards
Gain real-time visibility into your entire service operation with powerful analytics. Customizable dashboards and reports allow managers to track key performance indicators (KPIs) like first-time fix rates, technician productivity, and SLA compliance to make data-driven decisions.
Pros And Cons of Forcelink
Pros
Highly customizable platform
Simplified schedule management
Wide range of system management tools
Cons
User interface can feel outdated
Extensive features not suited for smaller businesses
Forcelink Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 500+ employees
Less than 6 months
“Fits our business needs”
Pros
ForceLink makes it simple to configure workflows that fit our specific business needs. Plus the drag and drop scheduling, user-friendly mobile app and customizable forms and reports are all proven highly beneficial. Also it covers everything you need from a Field Service Management system with the added benefit of flexibility.
Cons
So far I have not found anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10