Last Updated
Overview
Herwig is a cloud-based platform for utilities that uses AI routing and provides real-time tracking. It helps optimize resources and maintain compliance. Advanced routing may require initial configuration time, but its scalable and secure design supports growing teams. These features make Herwig perfect for utility providers managing complex operations.
Overall Rating
Based on 3 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Herwig Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Reporting & Analytics
What Is Herwig?
Herwig (acquired by Asolvi) is a cloud-based field service management (FSM) solution designed for utility providers handling gas, electricity, and water services. Tailored for small to large-scale operations, it helps manage installations, maintenance, and meter conversions accurately. Its core features, such as AI-driven routing and integrated data management, support faster scheduling, better resource allocation, and decreased administrative workload. By centralizing operations, the platform enables businesses to deliver compliant, efficient, and customer-focused service in highly regulated industries.
Herwig Pricing
Herwig Integrations
The software supports integration with multiple systems and platforms, such as:
- Schleupen
- Lima
- Wilken
- Robotron
Who Is Herwig For?
Herwig is ideal for a wide range of industries and sectors, including:
- Energy
- Utilities
- Technical service
Is Herwig Right For You?
Looking for a field service management solution designed for utilities? Herwig specializes in managing complex meter installations and maintenance, reducing downtime and increasing accuracy in regulated environments. It addresses key issues, such as optimizing technician routes and ensuring workflow compliance. Herwig also complies with statutory, regulatory, and GDPR requirements.
The platform is ISO 27001 certified, providing strong security measures and scalability to support expanding operations. Herwig serves well-known clients, including REWAG, ENERMESS, and Mainova, helping them manage their field service operations with dependable and efficient tools.
Still not sure if Herwig is the right fit for you? Contact our customer support team at (661) 384-7070, and they will assist you in making the best decision.
Herwig Features
Work Order Management
Herwig software makes it easy to import and track work orders directly from contracting authorities or ERP/CRM systems. It manages technician assignments and equipment availability. This ensures streamlined operations, faster task completion, and dependable service delivery.
Customer Portal
The software’s customer Portal gives clients a dedicated online platform to access service information. Self-service options improve satisfaction while reducing team workload, ensuring efficient field service management.
Analytics And Reporting
Herwig analytics transforms raw field service data into meaningful dashboards, capturing key metrics such as first-time fix and response rates. These insights help businesses identify inefficiencies, streamline operations, and make data-driven decisions that enhance performance.
Real-Time Monitoring
Herwig features live visibility into ongoing field activities, enabling managers to swiftly identify and react to unexpected incidents. This proactive monitoring minimizes downtime and ensures operations run smoothly by allowing for timely adjustments as needed.
Adaptable Digital Workflows
The platform provides configurable workflows that guide dispatchers and technicians through every step. It ensures processes are executed consistently and fully documented. This flexibility supports compliance, improves communication, and reduces errors in field operations.
Pros And Cons of Herwig
Pros
AI routing improves technician scheduling efficiency
Real-time monitoring enhances incident response time
Customizable workflows guide consistent task completion
Cons
Offline mode is dependent on mobile device capabilities
Analytics setup might need personalized adjustments
Herwig Reviews
Total 3 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Utilities, 500+ employees
More than a year
“Does exactly what it says!”
Pros
In urgent or high priority situations they take quick action and I got to mention that they are great project partners, working closely with us to provide practical, goal focused solutions and showing innovation even when collaborating with other partners.
Cons
With transaction based billing I noticed that tasks without priority can take a long time to process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Utilities, 11-50 employees
More than a year
“Pretty exceptional tool”
Pros
It simple and easy to use with everything we need in an all in one software solution.
Cons
The admin rights are too limited and if errors or issues occur, the messages are too vague making it harder for us to troubleshoot.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Oil & Energy, 11-50 employees
More than a year
“Great tool”
Pros
There is a lot I like but being able to re plan orders is a standout feature worth highlighting.
Cons
Um one thing I observed is that it is quite complex to use.
Rating Distribution
Ease of use
5
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Herwig offer an API?
The vendor has not disclosed information about its API.
What other apps does Herwig integrate with?
Herwig integrates with multiple software platforms, including Schleupen, Lima, Wilken, and Robotron.
Who are the typical users of Herwig?
Herwig is widely used in different sectors, including energy, utilities, and technical service.
Does Herwig have a mobile app?
Yes, Herwig offers a native mobile app.
What language does Herwig support?
Herwig primarily supports German and English languages.
What types of pricing plans does Herwig offer?
Herwig price can be tailored to your specific business needs. For an accurate estimate of Herwig cost, reach out to us.
What level of support does Herwig offer?
Herwig provides support through phone and a ticket-based system.