Overview
Herwig is a cloud-based platform for utilities that uses AI routing and provides real-time tracking. It helps optimize resources and maintain compliance. Advanced routing may require initial configuration time, but its scalable and secure design supports growing teams. These features make Herwig perfect for utility providers managing complex operations.
Overall Rating
Based on 3 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Herwig Specifications
Work Order Management
Scheduling & Dispatching
Mobile Access
Reporting & Analytics
What Is Herwig?
Herwig (acquired by Asolvi) is a cloud-based field service management (FSM) solution designed for utility providers handling gas, electricity, and water services. Tailored for small to large-scale operations, it helps manage installations, maintenance, and meter conversions accurately. Its core features, such as AI-driven routing and integrated data management, support faster scheduling, better resource allocation, and decreased administrative workload. By centralizing operations, the platform enables businesses to deliver compliant, efficient, and customer-focused service in highly regulated industries.
Herwig Pricing
Herwig Integrations
The software supports integration with multiple systems and platforms, such as:
- Schleupen
- Lima
- Wilken
- Robotron
Who Is Herwig For?
Herwig is ideal for a wide range of industries and sectors, including:
- Energy
- Utilities
- Technical service
Is Herwig Right For You?
Looking for a field service management solution designed for utilities? Herwig specializes in managing complex meter installations and maintenance, reducing downtime and increasing accuracy in regulated environments. It addresses key issues, such as optimizing technician routes and ensuring workflow compliance. Herwig also complies with statutory, regulatory, and GDPR requirements.
The platform is ISO 27001 certified, providing strong security measures and scalability to support expanding operations. Herwig serves well-known clients, including REWAG, ENERMESS, and Mainova, helping them manage their field service operations with dependable and efficient tools.
Still not sure if Herwig is the right fit for you? Contact our customer support team at (661) 384-7070, and they will assist you in making the best decision.
Herwig Features
Herwig software makes it easy to import and track work orders directly from contracting authorities or ERP/CRM systems. It manages technician assignments and equipment availability. This ensures streamlined operations, faster task completion, and dependable service delivery.
The software’s customer Portal gives clients a dedicated online platform to access service information. Self-service options improve satisfaction while reducing team workload, ensuring efficient field service management.
Herwig analytics transforms raw field service data into meaningful dashboards, capturing key metrics such as first-time fix and response rates. These insights help businesses identify inefficiencies, streamline operations, and make data-driven decisions that enhance performance.
Herwig features live visibility into ongoing field activities, enabling managers to swiftly identify and react to unexpected incidents. This proactive monitoring minimizes downtime and ensures operations run smoothly by allowing for timely adjustments as needed.
The platform provides configurable workflows that guide dispatchers and technicians through every step. It ensures processes are executed consistently and fully documented. This flexibility supports compliance, improves communication, and reduces errors in field operations.