Last Updated
Overview
Innosoft Field Service Management offers specialized software tailored to the mechanical and plant engineering industries. While its setup can take some time, its comprehensive features, such as an offline-capable mobile app and customer self-service, make it a strong choice for field service operations.
Overall Rating
Based on 5 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Innosoft Field Service Management Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Innosoft Field Service Management?
Innosoft Field Service Management is a software solution designed to optimize and manage service processes from customer inquiry to final invoicing. It enhances operational efficiency through features like a digital planning board for real-time dispatching and an offline-capable mobile app for technicians. Specifically tailored for the mechanical and plant engineering sectors, the software enables businesses to improve response times, streamline workflows, and enhance transparency for both staff and customers.
Innosoft Field Service Management Pricing
Innosoft Field Service Management Integrations
The software supports integration with multiple platforms, such as:
- SAP
- Quanos
- symmedia
- Adisoft Systems
- Service Mate
- PTC Telematik
Who Is Innosoft Field Service Management For?
Innosoft Field Service Management software is ideal for a range of industries, including:
- Mechanical engineering
- Plant engineering
- Technical field operations
- Industrial services
- Maintenance management
Is Innosoft Field Service Management Right For You?
With years of experience, Innosoft Field Service Management is a strong choice for businesses in the mechanical and plant engineering sectors seeking a specialized solution. Its standout features, including a powerful dispatch planning board and a comprehensive, offline-capable mobile app, are designed to meet the specific challenges of industrial field service. The platform's modular design enables scalability, ensuring it can grow with your business and continue to optimize service delivery and customer satisfaction.
Still not sure about Innosoft Field Service Management? Contact our support team at (661) 384-7070 for further guidance.
Innosoft Field Service Management Features
Dispatch
This module provides a complete overview of service planning with an intuitive, visual digital planning board. It allows dispatchers to plan and schedule assignments in real-time, optimizing routes and assigning technicians based on qualifications, workload, and customer preferences.
Mobile App
The mobile application empowers field technicians by providing access to all necessary assignment information, even when offline. It includes a digital customer and machine folder, time and expense tracking, and a function for capturing digital signatures on service reports.
Tickets
The ticket system serves as a uniform platform for processing and documenting all service cases. It ensures every customer transaction is transparent by standardizing workflows, which helps improve prioritization and enhances the service experience for the customer.
Customer Portal
This feature integrates customers directly into your service workflows, offering them a transparent view of their service cases. By providing a self-service option, the portal enhances customer engagement while simultaneously reducing the administrative workload for your internal team.
SmartSearch
Leveraging AI-based technology, SmartSearch provides both office staff and field technicians with intuitive, 360-degree access to information. This knowledge management tool helps users quickly find solutions by accessing all available company data, improving first-time fix rates.
Pros And Cons of Innosoft Field Service Management
Pros
Centralized dispatch management
Mobile access for technicians
Comprehensive customer history
Cons
Limited customization options
Reporting lacks advanced analytics
Innosoft Field Service Management Reviews
Total 5 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“Great feature”
Pros
In my opinion the classic version is still the best. It has more features and performs better for my business needs than the web FSM. I personally like the Win95/98 design because it is user friendly and practical but that's just my preference. The web FSM is visually appealing and functional too. Since we use both systems for different departments, we are fully satisfied with how they work together seamlessly.
Cons
The web interface design is not as customizable as the classic version which I personally prefer. Also it would be great if the web interface offered more customization options as that would really make it perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 101-500 employees
Less than a year
“Meets expectations”
Pros
We are really impressed with the Innosoft FSM product and the customer support that comes with it. It provides an excellent solution for managing resources across multiple locations. What stood out to us was the collaboration with Innosoft and the support in digitizing our processes and forms. Plus business processes are quickly adapted and mapped in cooperation with various departments and key users integrating smoothly into the system.
Cons
The performance slows down on some views especially when we are displaying more than 30 employees over a longer period of time in the planning board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
Less than 6 months
“Stands out”
Pros
The product was developed by service employees for service employees which is clear from many of its features and overall usability.
Cons
One thing I noticed is that the color scheme of the application takes some getting used to.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Innosoft Field Service Management support?
The Innosoft Field Service Management website and documentation are available in English and German.
Who are the typical users of Innosoft Field Service Management?
The typical users are companies in the mechanical and plant engineering industries, as the software is specifically tailored to the needs of these sectors.
What types of pricing plans does Innosoft Field Service Management offer?
The Innosoft Field Service Management price offers custom plans based on a company's specific requirements. Request a personalized Innosoft Field Service Management pricing quote for your business.
Does Innosoft Field Service Management offer an API?
Yes, Innosoft provides an API.
What other apps does Innosoft Field Service Management integrate with?
Innosoft Field Service Management integrates with SAP, Quanos, symmedia, Service Mate, and more.
What level of support does Innosoft Field Service Management offer?
Innosoft offers support via phone, email, and a dedicated support portal.
Does Innosoft Field Service Management have a mobile app?
Yes, Innosoft has a mobile application for both iOS and Android devices that works even when offline.