Last Updated
Overview
NextService, now known as NetSuite Field Service Management (FSM), is a comprehensive platform that is engineered to simplify scheduling and dispatch for businesses. While the extensive features can include an initial onboarding period, its customization tools and unified data environment make it a compelling choice for improving field operations.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
NextService Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is NextService?
NextService is a field service management software, which is designed for businesses struggling with disconnected field and office operations, such as data entry duplication and poor communication between teams. The platform provides a single, real-time view of jobs, assets, and inventory, which empowers technicians and back-office staff to improve customer satisfaction. These effective tools and NextService features make the platform a dependable choice for industry professionals.
NextService Pricing
NextService Integrations
Who Is NextService For?
NextService software is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Wholesale distribution
- Consulting
- Education
- Retail
Is NextService Right For You?
NextService is an excellent fit for companies with field operations already leveraging the NetSuite platform. The standout advantage of the software is its native design, which provides a single source of truth across the entire business from finance to field service. NextService software provides a valuable platform with deep connections within the ecosystem, which makes it an ideal choice for field operations.
Still unsure about NextService? Connect with our customer support staff at (661) 384-7070 for further guidance.
NextService Features
Scheduler And Dispatch
The intuitive drag-and-drop scheduling board provides managers with a real-time, color-coded view of team availability. This visual approach simplifies job assignments, optimizes routes, and allows for rapid response to urgent service calls, increasing technician utilization and efficiency.
Mobile App
This platform empowers technicians in the field with a robust mobile app for any device. It provides complete access to job details, customer data, and asset service history, eliminating time-wasting calls to the office and increasing the likelihood of a first-time fix.
Asset Management
Users can gain a 360-degree view of every customer asset from installation to decommissioning. This module tracks service history, automates warranty management, and schedules preventive maintenance, helping to increase service revenue and improve customer loyalty through proactive support.
Inventory Management
This feature helps maintain accurate, real-time tracking of parts inventory on service vehicles and in the warehouse. It ensures technicians have the right parts for the job, reducing return trips, minimizing inventory leakage, and improving overall job profitability for the business.
Billing
Businesses can accelerate their cash flow by connecting fieldwork directly to the financial system. The platform automatically generates accurate invoices based on time and materials consumed in the field, reducing administrative overhead and eliminating billing errors and delays.
Pros And Cons of NextService
Pros
Highly customizable to accommodate unique business workflows
Customer support is diligent and resolves blockers efficiently
Provides an intuitive interface which eases navigation for users
Cons
Communication and transparency could be improved
Implementation process can be time-consuming
NextService Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Building Materials, 101-500 employees
Less than a year
“Loved this product and support”
Pros
We really like how customizable this software is allowing us to tailor it to fit our business needs. The customer support has been excellent too both during the setup and after implementation. The software has given our scheduling team amazing capabilities completely transforming how we manage our field technicians.
Cons
The Nextservice team quickly addressed all of our initial concerns by customizing our setup and collaborating with us to get everything up and running. As a result we really don't have any cons to mention now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Industrial Automation, 51-100 employees
More than a year
“Really improved our service”
Pros
It helps our field engineers be in the right spot at the right time providing them with complete service histories, client information and invoicing tools in the field, which is a huge benefit. Also we love the real-time insights and having everything we need on a single platform. Since we started using it we have cut down on lost stock and tools by 98% and we have completely eliminated the need for paperwork.
Cons
We honestly do not have any complaints about this software. It is perfectly suited for a business like ours that needs asset-based servicing and field inventory management, providing us with everything we need to operate smoothly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does NextService offer an API?
Yes, the platform offers an API.
What types of pricing plans does NextService offer?
NextService price structure has not been listed publicly on the website. Users can reach out for a customized quote based on their business needs.
Who are the typical users of NextService?
The typical users are businesses and sectors with field service teams in industries such as manufacturing, wholesale distribution, energy, retail, and education.
Does NextService have a mobile app?
Yes, NextService provides a mobile app.
What other apps does NextService integrate with?
The official website does not provide specific information about integrations for NextService.
What level of support does NextService offer?
The platform provides support through email, live chat, and phone.
What language does NextService support?
The platform supports multiple languages, including English, Czech, Danish, and Dutch, and many more.