Last Updated
Overview
Sercom assists field service businesses in organizing daily tasks through visual scheduling and mobile tools. While customer support response time can be shortened, the ability to automate invoicing and its job tracking features provides reliable support for specialized contractors.
Sercom Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Sercom?
Sercom is a field service management platform built for contractors and service providers who want to simplify how they schedule technicians and manage work orders. The software includes tools for creating visual calendars, generating quotes, and tracking task progress on mobile devices.
Its features help users keep the entire service process organized from the first request to final payment. This tool solves common problems like scheduling conflicts and lost paperwork for small to medium businesses.
How Much Does Sercom Cost?
The pricing for Sercom starts at $40/month. This entry tier, designed for the Solo entrepreneur, includes a central planner and calendar, customer management tools, and e-signature capabilities. Further pricing tiers and options for the software are as follows:
- Team - $100/month
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $500–$5,000 for small businesses; $5,000–$25,000 for complex deployments
- Data Migration: $2,000–$8,000, based on record volume and conversion requirements
- Admin And Technician Training: $1,000–$10,000
- SSO, HRIS, And API integrations: $2,000–$15,000, depending on integration scope
Disclaimer: The pricing is subject to change.
Sercom Integrations
Who Is Sercom For?
The software is designed for a variety of industries and sectors looking for a field service solution, including:
- HVAC
- Electrical
- Plumbing
- Cleaning
- Landscaping
- Pest control
Is Sercom Right For You?
Sercom is an ideal fit for businesses that intend to improve field efficiency and reduce administrative work. The platform combines a visual planner with mobile access to help contractors manage technicians and client relationships. Sercom secures sensitive user information using SSL communication channels and digital protocols to encrypt data exchange between the application and its users.
Still unsure about Sercom software? Contact our support team at (661) 384-7070 for further guidance.
Sercom Features
Quote Generation and Tracking
Staff can transform lead information into formal quotes and monitor status throughout the sales cycle. This feature provides a clear view of pending estimates to assist in follow up activities and conversion management. Tracking these documents helps transition clients from the inquiry stage to confirmed jobs.
Employee Availability Management
The centralized scheduler provides a transparent view of the entire workforce to identify open time slots. This visual tool allows dispatchers to consult the real time status of each technician to ensure service calls are distributed efficiently. Improved visibility prevents overbooking and ensures labor resources are utilized to full capacity.
Daily Job Notifications
The system delivers automated summaries to field staff each morning before the start of the first assigned task. These notifications provide a high-level overview of the daily agenda to help technicians prepare for the workload. Early communication ensures the team is aligned with the schedule before leaving the office.
Detailed Task Checklists
The software provides a structured list of specific tasks for completion during each service visit. These granular instructions guide the technician through the necessary steps to ensure a high standard of service delivery. Following these standardized tasks maintains consistency and minimizes the risk of missed requirements.
Work Progress Visualization
The interface provides a visual method to track all work from the initial request to the job on site. This allows managers to monitor the flow of service calls and identify the progression of various tasks in real time. Maintaining this oversight helps maintain operational speed and ensures field activities remain on schedule.
Pros And Cons of Sercom
Pros
Provides a simple and intuitive user interface
Offers an efficient calendar for team planning
Functions as a virtual assistant for businesses
Cons
May require extra training due to complex features
Customer support response may vary during peak hours
Sercom Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Kevin B.
Music, N/A employees
“Excellent value and a real asset”
Pros
It offers very good value for the price and really feels like having a virtual assistant on hand.
Cons
I haven't had any bad experiences with it so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Valerie G.
Construction, N/A employees
“Quick setup with simple scheduling”
Pros
Getting everything connected was fast and easy. Their team handled almost the entire setup and all we really had to do was link our QuickBooks account which only took a few minutes. The interface is very simple and their calendar works really well for organizing and scheduling our team.
Cons
It is missing a few submission features but the software is still more than usable without that module if you already have accounting software. The flexibility also lets you choose the workflow that suits you best to get the job done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Frequently Asked Questions
Does Sercom offer an API?
Information regarding the vendor’s API availability has not been provided.
Does Sercom have a mobile app?
Yes, Sercom offers a mobile app.
What language does Sercom support?
The platform currently supports the English and French languages.
What other apps does Sercom integrate with?
The platform integrates with QuickBooks.
What types of pricing plans does Sercom offer?
Sercom cost breakdown includes a free trial and two plans: Solo ($40/month), and Team ($100/month). Request a customized Sercom price plan for your business today!
Who are the typical users of Sercom?
Sercom features are designed for businesses in industries and sectors like plumbing, electrical, landscaping, cleaning, HVAC, and pest control.
What level of support does Sercom offer?
The platform provides support through a contact form.