ServiceM8 Reviews

“Key part of our Daily Operations

Pros

ServiceM8 software is really easy to navigate and the iOS app works perfectly when I am on the go. The ability to customize forms to fit our needs has been a huge advantage making everything more efficient.

Cons

The automation features could be more effective and I was disappointed to find there is no native Sage integration available.

“Ideal for my TPE setup

Pros

With this, I can handle invoicing without any problem and the scheduling features make it simple to organize all our company tasks and activities.

Cons

It can be tricky to automatically send invoices with free software, and I've noticed its not as simple with basic tools like free PDF readers and compilers

“Good tool for managing Remote Teams

Pros

Something I really like is how this helps us manage our technical teams out in the field and provide support when needed. The scheduling features work great for deploying tasks and the real time location tracking for personnel is super handy. The interface is also very simple and does not require much of a learning curve.

Cons

Integration with other platforms is really challenging which means I end up having to juggle multiple programs to get everything done and it definitely slows down my workflow when I cannot connect it easily with the other tools I use daily.

“Did not work as we expected, poor SUPPORT

Pros

What I see as a plus is that its very easy for our field techs to navigate and use while on the go

Cons

There are a few things I noticed such as customer service is terrible and support is really lacking. Plus key features have been broken for months without any quick fixes and there is no phone number to even call for help.

“Tool with tons of useful features

Pros

ServiceM8 interface works well and creates a really smooth user experience. I can tell a lot of effort went into making the web pages detailed and polished.

Cons

Have not found any major issues yet. Though I would say the soft calling features could use some upgrades to newer versions.

“Real time saver for FIeld Service Tasks

Pros

I have been using this for managing field operations and it's been the best decision. The best part is being able to track my teams progress and scheduling in real time. This helps me quickly address any issues and keep everything on track. Besides that, the interface is also very simple and easy to use, so my crew can navigate it with no trouble while out in the field. It has made my business much more organized and efficient and I would definitely recommend it to anyone managing field services.

Cons

The invoicing system feels slow and clunky taking much longer than it should. The customer portal also needs more customization options to be useful. What frustrates me most is the limited integration with other software which makes it hard to fit into my current setup. These issues might be dealbreakers for some but I still find value in using it overall.