ServiceM8
Last Updated
Overview
ServiceM8 is a job management platform designed for trade and field service businesses, aiding in the planning and tracking of daily operations. Despite the occasional lags experienced in its web app and a limited ServiceM8 Lite app for Android users, its robust mobile features, seamless accounting integrations, and powerful AI tools justify the cost. Overall, the ServiceM8 software remains a compelling choice for small businesses seeking to streamline their workflow.
ServiceM8 Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
ServiceM8 Features
AI-Powered Automation
Leverage ServiceM8's AI to automatically draft quote descriptions, emails, and invoices. The AI also provides smart scheduling suggestions based on previous jobs and staff experience. This intelligent automation helps to streamline administrative tasks and improve communication.
Comprehensive Mobile Functionality
The core ServiceM8 app, optimized for Apple devices, offers robust offline access, allowing field staff to manage jobs in areas with poor connectivity. Technicians can track time, scan documents, and even perform augmented reality measurements.
Asset Management
ServiceM8 allows you to catalogue client-owned assets, save their on-site location, and view their full service history. Using augmented reality and QR codes, technicians can quickly locate and service assets. This feature is crucial for maintaining service contracts and generating detailed service reports.
24/7 Online Booking
Empower customers with a 24/7 online booking system that intelligently presents available times based on your staff schedules. The system can accept deposits and pre-payments during the booking process, streamlining client acquisition and improving cash flow.
Job Costing And Reporting
The Job Costing feature allows users to gauge a job’s profitability at the quoting stage and track the final profit after completion. In-depth reports on revenue, job status, and win rates provide valuable insights for business growth and operational improvement.
Pros And Cons of ServiceM8
Pros
Easy to use mobile app
Robust offline functionality
Keeps client information organized
Cons
Users requested more detailed customer support options
Technical features might require initial training
ServiceM8 Reviews
Total 6 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars17%
Share your experience
Small Business, 11-50 employees
“Key part of our Daily Operations”
Pros
ServiceM8 software is really easy to navigate and the iOS app works perfectly when I am on the go. The ability to customize forms to fit our needs has been a huge advantage making everything more efficient.
Cons
The automation features could be more effective and I was disappointed to find there is no native Sage integration available.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Ideal for my TPE setup”
Pros
With this, I can handle invoicing without any problem and the scheduling features make it simple to organize all our company tasks and activities.
Cons
It can be tricky to automatically send invoices with free software, and I've noticed its not as simple with basic tools like free PDF readers and compilers
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Small Business, 11-50 employees
“Good tool for managing Remote Teams”
Pros
Something I really like is how this helps us manage our technical teams out in the field and provide support when needed. The scheduling features work great for deploying tasks and the real time location tracking for personnel is super handy. The interface is also very simple and does not require much of a learning curve.
Cons
Integration with other platforms is really challenging which means I end up having to juggle multiple programs to get everything done and it definitely slows down my workflow when I cannot connect it easily with the other tools I use daily.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Frequently Asked Questions
Does ServiceM8 offer an API?
Yes, ServiceM8 offers a public API.
What other apps does ServiceM8 integrate with?
ServiceM8 integrates with platforms like Xero, QuickBooks, MailChimp, MYOB Business, Workato, and Deputy.
Who are the typical users of ServiceM8?
ServiceM8 is typically used by small trade contractors and service businesses in industries such as plumbing, electrical, HVAC, and pest control.
What language does ServiceM8 support?
ServiceM8 is primarily available in English.
Does ServiceM8 have a mobile app?
Yes, ServiceM8 has a mobile app for iOS, optimized for iPhones and iPads. A simpler, fast ServiceM8 Lite app is also available for Android devices.
What level of support does ServiceM8 offer?
ServiceM8 offers email support, live chat, and a knowledge base with FAQs, help articles, videos, and a structured learning roadmap.
What types of pricing plans does ServiceM8 offer?
The ServiceM8 pricing includes five plans: Free ($0/month), Starter ($29/month), Growing ($79/month), Premium ($149/month), and Premium Plus ($349/month). Request a personalized ServiceM8 pricing for your business.