ServQuest Reviews

“simple workflow that fits our needs!

Pros

I appreciate how easy it is for the specific tasks we handle since I work at a small company where we rarely use most of the vendor's advanced features and that simplicity actually fits our needs and keeps things simple for our day-to-day workflow.

Cons

Being a very small company I find the pricing to be a real sticking point because we don't take advantage of many options that larger firms need so having to pay for features we won't use feels out of proportion to our requirements.

“Field invoicing and simple upload

Pros

With Advantage Route Systems we've finally moved away from tedious manual invoice entry because it helps me to create invoices right at the time of delivery while I'm out in the field and then upload all of that information directly at the end of the day.

Cons

I do wish invoices didn't have to be posted to the customer's account since that would let me make changes whenever needed although I understand and accept the reasons they chose to require posting.

“familiar and functional but billing is frustrating

Pros

We've been with this company since 2009 so I feel a real level of familiarity and comfort with how their system works and that long-term relationship has made onboard and daily use much easier. The software itself is simple and easy to navigate, while still offering decent customization options to fit our workflows and overall customer service has been both knowledgeable and pleasant to deal with.

Cons

I've noticed their communication can be pretty lax at times, with a noticeable shortfall in follow-through on some requests so while certain support tickets get resolved immediately, others seem to linger indefinitely unless I push for updates, usually the response speed aligns with how severe the problem is which means critical bugs are fixed promptly but more routine help, like walking me through program features or clarifying settings, tends to stall and take much longer than I'd expect. The billing side also rubs me the wrong way and makes me feel nickel-and-dimed: I understand the appeal of a la carte pricing (separating the core program from mapping licenses, handheld licenses and add-ons) to keep charges tied to actual usage but it increasingly seems like capabilities that were once part of the standard package are being moved behind higher service tiers or sold as separate supplemental bundles. Since their recent merger their billing practices have felt almost adversarial to me, for example there's a 5% surcharge if you don't enroll in autopay and invoices that used to be NET30 are now due upon receipt and even if these changes may have business logic behind them, they don't strike me as customer-friendly.

“affordable tool that regularly updated

Pros

I find that this software is less expensive than competitors and while generally easy to operate they regularly push updates to keep the program current.

Cons

We've had ongoing struggles with customer support and we'd really prefer they take suggestions about improving the software seriously instead of implying they'd bill us for actually carrying out those requests.

“Excellent value with prompt support

Pros

I've found it offers excellent value for money and the customer support is remarkably prompt, it's very simple to use and we were able to customise our products and handle inventory management without any major headaches.

Cons

From my experience there are some minor formatting glitches in the reports where blocks of text can overlap which at times makes them a little harder to read.

“friendly tool with easy collaboration

Pros

The team at Advantage Route are incredibly friendly and easy to collaborate with and I truly appreciate them!!!!!!!!!!!!

Cons

I'll be honest what I find least appealing about this tool is the pricing structure since each driver and office staff member requires a separate license cost.

“Clunky design, outdated knowledge base

Pros

We found the knowledge base extremely helpful and we enjoyed being able to send emails directly to customers from their customer account. We also found that customer service communication is usually pretty good and responsive.

Cons

Access to the knowledge base was altered recently which has complicated how I find information, the overall app feels clunky and stuck in a 1990s design era making daily use more tedious than it should be. It can be awkward to work with, often sluggish and it lacks great automation so routine tasks still require manual steps. One frustrating limitation is that when we send a general message from a customer's account, customers aren't able to reply to that message which forces me to cc a staff member and tack on an email signature telling the customer not to reply to the "admin@routetools" address that they receive messages from, adding extra administrative overhead. The knowledge base itself looks out of date and the articles that seem applicable are sometimes a year old or more and don't reflect recent updates which sends me back to opening a support ticket. Because support inquiries are billable, that ends up costing us money so it's a real pain. On top of all that, we've had multiple synchronization hiccups between ARS and QBO on several occasions which has caused additional troubleshooting and lost time.

“great program, effortless scheduling

Pros

We've been using Advantage Route for over ten years and it's proven to be a great program that handles our needs without fuss. It makes scheduling deliveries effortless and their thorough knowledge base walks you through most tasks with clear step-by-step guidance. The user interface is simple and there's also a web-based app or customer login that makes setting up an online storefront simple.

Cons

Customer support ticket system sometimes drops responses which delays assistance. When I call customer support I'm greeted about 99% of the time which feels uncommon these days. However, when I contact tech support I'm not speaking with a technician so some questions can't be answered immediately and the driver app is available only for Android devices.

“Outstanding service..

Pros

From my experience, their service has been outstanding, customer support is consistently reliable and replies quickly and I'm looking forward to continuing our work with Advantage Route

Cons

I can't really point to any downsides at the moment though personally I believe that every product and service can be improved continuously so we're always focused on making things more user-friendly and I'm genuinely eager to see what new features you'll introduce

“awful culture and blames customers

Pros

For me the routing and service software is useful yet it's built on outdated code so accessing it via the web was very challenging.

Cons

In my experience the company culture is awful and they frequently point fingers at customers whenever problems arise.

“Flexible system

Pros

Overall I've found that Prism fulfills most of the objectives I had for a replacement accounting and delivery platform and because it's adaptable to the specifics of my industry I've been able to tailor it heavily, it also collects a substantial volume of information and in particular the mobile delivery applications, the integration with our accounting software, the workflow monitoring features and the inventory management tools have all performed beyond what I expected.

Cons

That said because it accumulates such a huge amount of information, I often struggle to pull that data out in a way that's immediately usable for day-to-day tasks and it can be challenging to extract it in a practical format when I need it.