ServQuest

“simple workflow that fits our needs!

Pros

I appreciate how easy it is for the specific tasks we handle since I work at a small company where we rarely use most of the vendor's advanced features and that simplicity actually fits our needs and keeps things simple for our day-to-day workflow.

Cons

Being a very small company I find the pricing to be a real sticking point because we don't take advantage of many options that larger firms need so having to pay for features we won't use feels out of proportion to our requirements.

“Field invoicing and simple upload

Pros

With Advantage Route Systems we've finally moved away from tedious manual invoice entry because it helps me to create invoices right at the time of delivery while I'm out in the field and then upload all of that information directly at the end of the day.

Cons

I do wish invoices didn't have to be posted to the customer's account since that would let me make changes whenever needed although I understand and accept the reasons they chose to require posting.

“familiar and functional but billing is frustrating

Pros

We've been with this company since 2009 so I feel a real level of familiarity and comfort with how their system works and that long-term relationship has made onboard and daily use much easier. The software itself is simple and easy to navigate, while still offering decent customization options to fit our workflows and overall customer service has been both knowledgeable and pleasant to deal with.

Cons

I've noticed their communication can be pretty lax at times, with a noticeable shortfall in follow-through on some requests so while certain support tickets get resolved immediately, others seem to linger indefinitely unless I push for updates, usually the response speed aligns with how severe the problem is which means critical bugs are fixed promptly but more routine help, like walking me through program features or clarifying settings, tends to stall and take much longer than I'd expect. The billing side also rubs me the wrong way and makes me feel nickel-and-dimed: I understand the appeal of a la carte pricing (separating the core program from mapping licenses, handheld licenses and add-ons) to keep charges tied to actual usage but it increasingly seems like capabilities that were once part of the standard package are being moved behind higher service tiers or sold as separate supplemental bundles. Since their recent merger their billing practices have felt almost adversarial to me, for example there's a 5% surcharge if you don't enroll in autopay and invoices that used to be NET30 are now due upon receipt and even if these changes may have business logic behind them, they don't strike me as customer-friendly.