Syncta
Last Updated
Overview
Syncta helps backflow testers and water purveyors streamline operations by digitizing test data entry, compliance reporting, and customer communication. It cuts down on paperwork while improving service quality. While not a general-purpose field service tool, it’s ideal if your focus is backflow testing and you want a faster, paperless workflow.
Syncta Specifications
- Billing & Invoicing
- Contact Database
- Customizable Forms
- Electronic Signature
Syncta Features
Reporting
Wit faster reporting technicians can enter test results directly into the app from any phone, tablet, or laptop while on-site. The software instantly compiles this data into professional, jurisdiction-specific PDF reports, eliminating manual paperwork and submission delays for faster compliance and client communication.
Accessibility
The platform includes a diverse system that allows users to manage appointments and assign jobs to testers from any location. Its optimization feature lets users enter data from any location, saving energy and time, and allowing technicians to complete more tests each day.
Automated Customer Preference
With this feature, managers can improve compliance and customer service by sending automated email and paper reminders to clients based on their preferences. This proactive communication reduces the need for manual follow-ups and helps ensure tests are completed on time.
Automated Invoicing
Invoices and reports are all automatically generated for each completed test, with the ability to add line items for repairs or labor, with complete paper elimination. These can be emailed directly to customers, who can pay online through a dedicated portal, thus making sure it is a completely digital system.
Pros And Cons of Syncta
Pros
Eliminates paper-based processes with digital forms
Real-time communication
Easy to submit reports
Cons
Scheduling feature could be improved
Feature layout can be tricky to navigate
Syncta Reviews
Total 14 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars50%
3
Stars14%
2
Stars0%
1
Stars0%
Share your experience
Utilities, 500+ employees
More than a year
“Test Date Logic is a Major Issue”
Pros
Stripe integration with Syncta makes credit card processing seamless. Customers can pay their invoices via email and it automatically updates and marks the invoice as paid. Additionally it auto-completes Tokay test reports which I like about it.
Cons
The software only calculates the next test due date in one way. But some purveyors use a different method, so you have to update those dates manually. If a test is done early, like after a repair, the system adds 12 months to the original due date plus the months it was done early. This can push the next test almost 24 months ahead, which causes problems with notifications and compliance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Facilities Services, 51-100 employees
More than a year
“Excellent software with excellent customer support”
Pros
The software is quite easy to use and covers most of our requirements. We really like the ability to send test results and invoices right away and having a customer database is very important for us. However we have faced some minor technical issues like broadcasts not displaying correctly to our customers which has caused a bit of embarrassment. But whenever we have contacted tech support, they have always been quick to resolve the issue and have been very friendly. All in all it is a solid platform that just needs a few minor adjustments to become truly excellent.
Cons
Most of the features are simple to use but we have run into an issue with missing customer notifications due to preset drop down options. Recently a broadcast email we sent out turned into gibberish for at least half of our customers which was quite embarrassing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
5
Utilities, 500+ employees
More than a year
“Ideal solution for our business”
Pros
Everything is online now so we have completely eliminated paper. The customer support is amazing too and the software is really easy to use. It makes managing everything a lot more efficient.
Cons
It would be awesome if there was a way to filter data within the software. While we can generate reports, a filter option to search by date, purveyor, etc would make scheduling large groups for testing much easier.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
What other apps does Syncta integrate with?
Syncta does not offer any information regarding its integration capabilities.
Who are the typical users of Syncta?
The typical users of Syncta features include backflow testers, water purveyors, and field service companies.
What types of pricing plans does Syncta offer?
Syncta price starts from $29/month. Businesses can get customized plans to suit their requirements. Get in touch for a tailored Syncta cost estimate.
What level of support does Syncta offer?
Syncta provides support through email and ticket system.
What language does Syncta support?
Syncta software primarily supports the English language.
Does Syncta offer an API?
The vendor hasn't provided details about API availability.
Does Syncta have a mobile app?
Yes, Syncta has a mobile app available for both iOS and Android devices.