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Overview

Syncta helps backflow testers and water purveyors streamline operations by digitizing test data entry, compliance reporting, and customer communication. It cuts down on paperwork while improving service quality. While not a general-purpose field service tool, it’s ideal if your focus is backflow testing and you want a faster, paperless workflow.

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Overall Rating

Based on 14 users reviews

4.2

Rating Distribution

Positive

86%

Neutral

14%

Negative

0%

Starting Price
Custom

Syncta Specifications

Billing & Invoicing

Contact Database

Customizable Forms

Electronic Signature

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What Is Syncta?

Syncta is a backflow test management software designed to streamline operations for backflow testers and water purveyors. It simplifies the process of tracking, storing, and reporting test data by allowing technicians to enter results directly from the field using a mobile device. The platform helps automate scheduling, customer reminders, and invoicing, significantly reducing the time spent on manual paperwork and allowing businesses to focus on growth.

Syncta Pricing

The vendor offers syncta custom pricing plans, starting from $29/month. Request a personalized Syncta price quote for your business today.

Syncta Integrations

The vendor has not provided details about third-party integrations for this software. Schedule a Syncta demo to learn more about the software capabilities.

Who Is Syncta For?

Syncta is mainly designed for the water management and field service industries.

Is Syncta Right For You?

If your business is burdened by the manual process of completing, submitting, and tracking paper-based backflow test reports, Syncta may be a strong fit. It is specifically built to solve this pain point by digitizing the workflow. Its standout feature is its extensive library of water purveyor-specific forms, which ensures compliance and eliminates the need for manual data entry on different documents. The platform is ideal for companies looking to improve efficiency, reduce administrative overhead, and provide better service through automated reminders and online payment options.

Still doubtful if Syncta is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Syncta Features

Wit faster reporting technicians can enter test results directly into the app from any phone, tablet, or laptop while on-site. The software instantly compiles this data into professional, jurisdiction-specific PDF reports, eliminating manual paperwork and submission delays for faster compliance and client communication.

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The platform includes a diverse system that allows users to manage appointments and assign jobs to testers from any location. Its optimization feature lets users enter data from any location, saving energy and time, and allowing technicians to complete more tests each day.

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With this feature, managers can improve compliance and customer service by sending automated email and paper reminders to clients based on their preferences. This proactive communication reduces the need for manual follow-ups and helps ensure tests are completed on time.

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Invoices and reports are all automatically generated for each completed test, with the ability to add line items for repairs or labor, with complete paper elimination. These can be emailed directly to customers, who can pay online through a dedicated portal, thus making sure it is a completely digital system.

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Pros And Cons of Syncta

Pros

  • Eliminates paper-based processes with digital forms

  • Real-time communication

  • Easy to submit reports

Cons

  • Scheduling feature could be improved

  • Feature layout can be tricky to navigate

Syncta Reviews

Total 14 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

50%

3

Stars

14%

2

Stars

0%

1

Stars

0%

Share your experience

BD

Brian D.

Utilities, 500+ employees

More than a year

4.0
January 2023

Test Date Logic is a Major Issue

Pros

Stripe integration with Syncta makes credit card processing seamless. Customers can pay their invoices via email and it automatically updates and marks the invoice as paid. Additionally it auto-completes Tokay test reports which I like about it.

Cons

The software only calculates the next test due date in one way. But some purveyors use a different method, so you have to update those dates manually. If a test is done early, like after a repair, the system adds 12 months to the original due date plus the months it was done early. This can push the next test almost 24 months ahead, which causes problems with notifications and compliance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

DG

Darcie G.

Facilities Services, 51-100 employees

More than a year

4.0
December 2021

Excellent software with excellent customer support

Pros

The software is quite easy to use and covers most of our requirements. We really like the ability to send test results and invoices right away and having a customer database is very important for us. However we have faced some minor technical issues like broadcasts not displaying correctly to our customers which has caused a bit of embarrassment. But whenever we have contacted tech support, they have always been quick to resolve the issue and have been very friendly. All in all it is a solid platform that just needs a few minor adjustments to become truly excellent.

Cons

Most of the features are simple to use but we have run into an issue with missing customer notifications due to preset drop down options. Recently a broadcast email we sent out turned into gibberish for at least half of our customers which was quite embarrassing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

5

SN

Sandy N.

Utilities, 500+ employees

More than a year

5.0
November 2021

Ideal solution for our business

Pros

Everything is online now so we have completely eliminated paper. The customer support is amazing too and the software is really easy to use. It makes managing everything a lot more efficient.

Cons

It would be awesome if there was a way to filter data within the software. While we can generate reports, a filter option to search by date, purveyor, etc would make scheduling large groups for testing much easier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

Frequently Asked Questions

Yes, Syncta has a mobile app available for both iOS and Android devices.

The typical users of Syncta features include backflow testers, water purveyors, and field service companies.

The vendor hasn't provided details about API availability.

Syncta price starts from $29/month. Businesses can get customized plans to suit their requirements. Get in touch for a tailored Syncta cost estimate.

Syncta does not offer any information regarding its integration capabilities.

Syncta provides support through email and ticket system.

Syncta software primarily supports the English language.