The Service Program Reviews

“fantastic service with easy to use tool

Pros

I've found the customer service to be fantastic and the system itself is very easy to use which makes my day-to-day tasks much smoother and far less stressful.

Cons

My only real complaint is that I hope the phone app becomes available soon because sometimes technicians run into problems when relying on the web page and that inconsistency can be a nuisance.

“Tailored setup and pleasant collaboration

Pros

What I really appreciate is that they tailored the setup to match our specific needs and throughout the whole process they were consistently easy and pleasant to collaborate with so I genuinely recommend them.

Cons

I honestly cannot find anything to criticize about their work. Overall I'm very satisfied with how everything turned out and would happily continue using them.

“overall good but mobile app is sluggish

Pros

We use it as our main hub for all our customer operations. So any time someone has a service issue or needs to book or return a rental that's the system we go to. It keeps everything in one place.

Cons

I keep running into problems with the mobile app: it clearly needs more development, downloads take forever and outdated past dates and former employees still appear on the app. Also when I create an invoice in Sp and post it to Qb the parts land in the wrong section and it constantly flags the transaction as an 'unspecified site'.

“Easy job tracking and billing

Pros

I find it really easy to keep track of jobs and manage billing within the app.

Cons

On my phone I find the task history a bit thin and would like it to be more great and detailed.

“QuickBooks integration simplifies billing

Pros

Using it together with QuickBooks has made handling our monthly billing incredibly easy and I've found the whole process much simpler and faster.

Cons

One major annoyance I've run into is that renaming an asset completely wipes out its historical records and on top of that we can't figure out how to mark an asset as retired or taken out of service without resorting to deleting it from the system, we'd much prefer to keep a record of the unit even after it's been sold so there's an audit trail and ownership history to reference later.

“feasible QuickBooks sync and photo uploads

Pros

I really like that it synchronizes with QuickBooks easily and my drivers are able to upload photos of jobs from the field which keeps everything organized.

Cons

At first I had a bit of trouble getting assistance for some problems but support has improved since then and things are running much more smoothly now.

“Easy navigation with prompt support

Pros

Being very accustomed to the interface now I find it extremely easy to navigate and the customer support responds promptly and is consistently helpful.

Cons

When planning driver routes I find that it fails to generate the most efficient driving path for the scheduled services which causes longer travel times and less optimized schedules overall.

“easy interface!!

Pros

My team and I find the interface easy for my guys to navigate and we've had no trouble linking it with QB for our accounting needs.

Cons

I'm uncertain how well it would suit my guys' needs overall but in the specific ways I rely on it I haven't found any problems so far.

“Great tool for trainer guidance

Pros

QuickBooks is very user-friendly and because my trainer came from the same industry I work in, he was extremely helpful, offering me fresh ideas and guiding me step-by-step as I put my own processes into practice.

Cons

Still very new to the software so I don't have any negatives to point out yet since I haven't had enough time with it to encounter issues or limitations.

“Simple tool for accounting sync

Pros

We've found that data synchronizes easily back and forth between this application and our accounting system and the team continually tailors the product to our requirements, implementing the modifications necessary so we can better serve our customers.

Cons

Okay so.... I do find it a drawback that the web version is still under development which sometimes creates gaps in functionality compared with the desktop offering.

“effortless routing with great QR support

Pros

The routing features and QR code support really stand out to me and I find the software incredibly easy and simple to use.

Cons

I ran into an issue where it posts duplicate charges into QuickBooks and whenever I'm trying to return an item the system forces me to process the return for the entire quantity rather than allowing me to send back just a single unit.

“custom billing made easy now !

Pros

Really appreciate that I can create tailored billing periods, add and manage customers within the app and link those customer records directly to QuickBooks because it aligns my invoicing and helps keep my financial data synchronized without extra manual work.

Cons

When it comes to tasking and scheduling I feel there's definite room for improvement, I would like more simple task management, clearer scheduling controls and better tools for assigning and tracking work so I can plan and execute projects more efficiently.

“Helpful support and stress-free switch

Pros

I've had a really positive experience with their customer support they were incredibly helpful and made the whole switch feel easy and stress-free which I truly appreciated.

Cons

For me the biggest frustration has been keeping online QuickBooks and the desktop TSP in sync because I need both systems to match exactly and until TSP is offered online I'm left hoping they roll out that capability soon so this reconciliation headache goes away.

“easy work order management

Pros

Excellent tool for managing my work orders and for keeping thorough records for both our service and repair customers which makes organizing jobs much simpler.

Cons

Although syncing tends to be a recurring problem I can always count on the technicians to be professional and to assist me in getting the issue resolved quickly and efficiently.

“aligned customer service

Pros

I've found it really effective for handling customer service when I'm selling my products as it aligns communication and helps me keep sales-related interactions organized and responsive.

Cons

At this point I don't have any complaints yet. However I still need to try out some of the other applications that I haven't used so far so my overall opinion could change once I've explored them further.

“Smooth QuickBooks migration & responsive support

Pros

We've found the Service Program extremely easy to use and in my experience there have been no problems with how it integrates with QuickBooks which was a relief, moreover, migrating our information from a very ancient database went far more smoothly than I expected and the technical support team has typically responded quickly and accurately whenever we've needed assistance so any problems that did arise were rare, minor and easy to resolve.

Cons

Our office relies on an internet-based version of the program which becomes a real problem because our connection here is terrible and whenever the network drops we get kicked out of the Service Program, interrupting our workflow.

“easy to use and helpful resources

Pros

I find the product incredibly easy to use and I really value the many helpful online resources that are available.. the training videos especially make a huge difference when I'm getting new employees up to speed with the software.

Cons

Although I accept that no software is flawless I still run into occasional glitches.... in most cases they get sorted out the same day but every now and then small problems persist for a few days before a fix is implemented.

“Customizable, reliable and affordable tool

Pros

Running a small pond and lake management company I made a decision twelve years ago to try and grow my customer base without bringing on an office person or bookkeeper to handle the extra invoicing and paperwork and so I went looking for a software solution that would check a specific set of boxes for me: 1. usable on a mobile device while I'm working in the field, 2. customizable to fit my business needs, 3. able to capture data and produce a sales ticket, 4. capable of interfacing with QuickBooks so that month-end invoicing could occur without any double entry into my accounting system, 5. reliable and easy to operate and 6. affordable and the Service Program didn't just meet each of those requirements, it has consistently surpassed what I expected.

Cons

I will say that while the Service Program does provide some access to legacy data on a mobile device but retrieving those older records on a phone or tablet can feel a bit awkward and tough to navigate whereas accessing the same historical information on the desktop is noticeably smoother and more convenient.

“great tool for digital door tags

Pros

Switching our paper door tags to a digital format has been fantastic and with the training plus attentive customer support making the process clear and easy, I couldn't be more pleased with transition.

Cons

I've found several small features that weren't included initially however after sending a message to the developers their prompt response was all that I required to have the adjustments implemented as I requested.

“Flexible workflow, great reporting

Pros

What I really appreciate is that it doesn't try to boss my financial software around and there are countless features I can tweak to suit my workflow, great reporting, flexible filtering and more so Honestly what's not to love?

Cons

The upfront price was a hurdle yet after negotiating the terms I felt it was completely worth the money.

“simple daily use, responsive support

Pros

Running our portable toilet company, we've found this program remarkably simple to use every single day and after trying a different solution initially that left us disappointed, we switched to Service Program and couldn't be happier about that decision, it aligns our work significantly and the technical support team is consistently excellent and responsive.

Cons

I'd like the option to capture electronic signatures directly on quotes, work tickets and tasks because that functionality would make approvals and record-keeping much smoother for our team.

“Convenient system and quick error resolution

Pros

This system is very simple and I find I can comfortably double-check entries before they go live, when posting mistakes happen they can be resolved quickly and since it imports data from QuickBooks the actual posting process is much easier, our usual workflow is to assemble billings inside QuickBooks first and then transfer them into TSP.

Cons

Not a con but I've had to build a custom script to reorder the reports so they fit our workflow because I can't easily pull the specific standard reports we need out of the box and having those prebuilt would eliminate extra development and save us time.

“perfect tool for detailed tracking

Pros

For my bookkeeping needs monthly billing has become genuinely enjoyable thanks to this tool and I appreciate how it helps me keep a detailed handle on product movement, especially with deliveries and pick-ups.

Cons

Interface is tough and correcting mistakes isn't easy which makes routine edits feel tough and slows down my workflow.

“Wide capabilities, excellent support

Pros

Packed with a wide range of capabilities, the program usually offers some sort of workaround when any individual function falls short of perfection and the technical support team often steps in either to tweak features when possible or to walk me through alternative approaches if not which I honestly can't praise enough, there is an opportunity to speak with a real person every day during specified hours and emailing questions typically generates a reply within a reasonable period, while a comprehensive website full of tutorials supplements direct help so in my experience the support is what elevates this software to exceptional status, truly the best I've found.

Cons

Just a suggestion that I'd love to see a searchable help catalog where, after typing a question, suggested fixes or explanations would immediately surface because although the training videos are excellent and cover a lot, there are occasions when I need much more targeted guidance, fortunately, a quick email to support usually provides the specific answers I'm looking for so that workaround keeps me moving.

“Great for portable scheduling

Pros

My business needed a solution that could handle both septic service scheduling and the portable-toilet routing side of operations and this service program meets those dual requirements, syncing smoothly with QuickBooks so my accounting and field workflows stay coordinated without extra manual steps.

Cons

I've found the software somewhat clunky and not especially simple, with a steeper learning curve than I expected and a few quirky behaviors that can be frustrating, additionally, it doesn't include a user manual which would have been extremely helpful to reference during setup and training.

“admin workloadbecomes easy now!!

Pros

After we recently bought a sanitation company that had still been running everything on pen and paper for daily tasks, it became obvious right away that we needed to simplify operations and locate software to improve routing and billing workflows, The Service Program has met that need very well, significantly reducing the time required to handle the administrative workload, literally cutting the hours we spend on paperwork and office tasks in half while making billing and route management far more manageable.

Cons

Initially I ran into several problems with the mapping functions which was frustrating but the support team were very helpful and guided me through resolving those bugs step by step, that said, the overall interface can feel a little daunting when you first start using it and in my opinion it probably includes more features than a typical small operation truly needs so there is a learning curve before you can make it work efficiently for your business.

“easy to use and great for QuickBooks posting

Pros

I've found the program really easy to use and because it posts directly to QuickBooks it has made data entry considerably better so I'm grateful for the service.

Cons

I noticed that it's not free which can be a drawback if you're working with tight budgets or looking for low-cost options.

“did not meet our needs...

Pros

Honestly I found nothing redeeming in this software because it failed to route the way I had been assured it would and on top of that it produced invoice errors when transferring data into QuickBooks, while the salesperson had promised a refund that he ultimately refused to honor.

Cons

From my perspective the software did not route the week's schedules the way I was told it would and I ran into multiple invoicing glitches when syncing with QuickBooks, after investing several hours entering information I concluded it simply didn't meet my needs so it ended up feeling like a complete waste of both time and money.

“efficient invoice management

Pros

For me the QuickBooks integration has significantly sped up and aligned invoicing making the whole billing process both efficient and much quicker than before.

Cons

I genuinely like this software and although there's inevitably a little bit of a learning curve as with any new system, I found The Service Program to be very simple and easy to pick up.

“easy navigation and reliable tool

Pros

This program is incredibly easy to navigate and remarkably, we've been operating on it continuously for almost three full years as of July 2019 without encountering a single hiccup.

Cons

From my experience there's literally nothing I can point to that I dislike about this software as it consistently meets my needs without issue.

“accurate chemical logging

Pros

I rely on this software to log every chemical we use and because it lets me pull up information quickly, I can tell precisely when each pool was serviced down to the day and time and I can also print out the results for every single pool.

Cons

Throughout the entire time I've had this program installed and in use, I haven't run into any problems that you weren't able to assist me with so there really haven't been issues to report.

“impressive support and real-time monitoring

Pros

The customer support here consistently impresses me, whenever our team sends an email with a request I'm confident we'll get a timely reply and the live chat tech support is a fast, practical way to work through small problems without having to wait on hold for long periods. When a functionality we need doesn't exist yet, TSP has been willing to customize the system so we can accomplish and display exactly what we want which feels incredibly accommodating. Because of this software we've been able to roll out mobile devices for our pool techs in the field and monitor their activity in real time back at the store which has helped reduce missed appointments. Also, the QuickBooks integration is smooth and saves a huge amount of time compared with how we used to do things.

Cons

The product includes far more capabilities than my team will ever make use of and while that range is impressive it can feel overwhelming, it would be ideal if there were an option to configure the interface so we only see the modules and tools we actually use. Adding the ability to customize the toolbar would be a wonderful enhancement to an already strong piece of software, allowing us to align our workflow and avoid clutter.

“easy interface with prompt tech support

Pros

Using it has been easy for me: the interface is easy to navigate and whenever I need assistance the tech support team gets back to me promptly which keeps everything moving quickly and without frustration.

Cons

Honestly we haven't found any downsides, we absolutely love this software and enrolling in the service program turned out to be the single best decision we've made because it delivered consistent value and peace of mind.

“mobile field use and efficient billing

Pros

What I really appreciate about this program is that it works on mobile devices so my pool techs can bring their tablets or phones out to the job and finish services while they're out in the field which is great for staying efficient. It also helps keep everyone on track so that no pools get overlooked and I like that I can export or upload the data to QuickBooks which makes handling our billing much simpler and less time-consuming.

Cons

The biggest issue I've run into with The Service Program is the awkwardness that happens when one of our techs has to finish a pool job for a coworker, in those situations the workflow feels clunky and unsimple. It doesn't adapt very smoothly when we deviate from the usual schedule or swap assigned techs which creates extra hassle and slows things down.

“outstanding support

Pros

After switching to QB Online and bringing SP along for the ride, I ran into so many problems with QB Online, not least the awful customer support, that we eventually reverted to our QuickBooks Desktop setup. When it came time to move SP back to the desktop environment, they were incredibly helpful, handling the transfer over a weekend and consistently checking in on our company throughout the process. I honestly think their IT and support crew are outstanding (I half-jokingly suggested QB should hire them) and I would absolutely recommend SP to anyone operating a pool business because they were simply terrific.

Cons

I've found the system to be extremely capable but it does have a learning curve, with so many features packed in, it can sometimes be hard to figure out how everything fits together and where to start which makes parts of it feel confusing until you've used it for a while.

“perfect for QuickBooks integration

Pros

Having relied on this program since 2007, I've come to appreciate how easily it molds to my specific workflows and how flawlessly it integrates with QuickBooks and over the years I've watched it evolve and improve almost every single season.

Cons

I can't switch between different task templates when I'm on the task print screen which makes printing workflows clunky and I'd also appreciate a way to restrict what users can enter in the dropdown fields to reduce mistakes and align data entry.

“phenomenal tech support

Pros

This tool makes moving from paper records to a digital workflow much smoother and while there are other solutions available, what genuinely sets this one apart for me is the absolutely phenomenal tech support, their team typically answers my questions within minutes instead of days and they approach issues with patience and understanding while cutting straight to a solution. On top of that, they've tailored the software to our specific needs which shows they're willing to go the extra mile. Overall great people and a great program.

Cons

One major missing feature that bothers me is the lack of an audit trail built into the software that would let me see who might have deleted a task or a customer record and what the deleted item actually contained, as it stands, when something is accidentally removed there's no easy way for me to determine what the task was intended for or which customer it belonged to. I really hope this gets addressed in a future release, at minimum I'd like a simple 24-hour history log that captures the customer's name, the type of task, the time of deletion and who performed the deletion. In my view this should be a high priority for upcoming updates and knowing how responsive the support team has been, I expect they will probably implement it soon.

“organized tool for simple routing

Pros

As someone on the team, I've found the platform integrates easily with the QuickBooks interface and because mapping and route setup are simple it's easy to get things moving, when questions come up I can reach a knowledgeable person quickly and there's a considerable amount of built-in customization that we can leverage, with any additional requests usually handled promptly.

Cons

We end up with far more functionality than our day-to-day operations require and I'd really appreciate the option to tailor the interface so that only the features we actively use are visible, being able to hide or collapse the rest would make the experience less cluttered and easier for our team to navigate.

“easy to use to track files

Pros

I'm finding the system incredibly easy to use and my invoices flow directly into QuickBooks without any hassle, while it also does a great job tracking equipment and files and I really appreciate the customer popup notes that give me quick context.

Cons

The calendar feature is pretty useless for my schedule and I'm frustrated that I can't customize invoices and quotes to be printable directly from the service program which forces me to jump through extra steps.

“custom reports, responsive support

Pros

It is really easy to use and I appreciate that I can tailor reports to suit our requirements, plus customer support always replies promptly.

Cons

What slows things down for me is how long the program takes to sync with QuickBooks which I acknowledge is largely because our QB data files are unusually large.

“QuickBooks linked and reliable scheduling

Pros

I love that the app links directly to QuickBooks which has seriously simplified how I handle invoices, saving me time and worry and the route scheduling feature gives me confidence that recurring jobs are set up reliably and won't be missed.

Cons

On the mobile app I find it awkward to enter item quantities because the input controls are hard to tap accurately when I have larger fingers and furthermore, once I mark a job inactive it becomes a real pain to track it down later for any billing or reference purpose which complicates my record-keeping.

“simple, deep customization and time-saving tool

Pros

Using this program has been a revelation for me because it's incredibly simple and offers deep customization and it integrates flawlessly with my accounting system so keeping records is practically effortless, I can organize routes and services without hassle, delegate work to my staff and managers and even have them reassign jobs among themselves which has eliminated the usual miscommunications and missed leads that used to slow us down. The amount of time it saves both me and my crew is priceless and having every customer's details literally at our fingertips makes service calls smoother, on top of that, the customer support is outstanding and I'm genuinely excited about the ways The Service Program will continue to help us and enhance the experience for our customers.

Cons

I wish I'd discovered The Service Program much earlier instead of wasting time tinkering with a different application for so many months because it would have spared me a lot of trial-and-error and unnecessary hassle.

“QR labels with precise billing

Pros

By attaching QR labels I can confirm exactly which location and what service every unit has received which in turn makes our monthly billing precise and reliable, ultimately, my aim is to deliver the best service and billing in the tri-county area.

Cons

I haven't had enough hands-on time with TSP to point out any clear drawbacks yet but whenever an issue pops up I rely on the in-app chat support to walk me through resolving it so I feel covered.

“great tool for flexible routing

Pros

Because it integrates with QuickBooks and handles invoices so smoothly, I also rely on it to plan my weekly route, the Service Programmers team actually built a route template that matched my workflow perfectly. It's flexible enough for a business my size up to a Fortune 500 and really easy to use. The fact that it can memorize transactions and lets me edit invoice descriptions is the key reason I picked The Service Program and I've never had trouble reaching customer service.

Cons

It's not really a drawback though I find the sheer volume of features can be a little overwhelming at first, thankfully, you can always call Customer Service and they'll walk me through and teach every aspect of the software I want to learn and use.

“perfect system with great options

Pros

I can easily tailor the system to fit our company's workflows and I appreciate that it offers great options covering everything from billing and rentals to inventory management and service call handling.

Cons

Because our client base is so large, I have to rely on QuickBooks to handle accounting integration which works well for many businesses but feels like a constraint for our specific setup.

“mobile app crashes, support lacking

Pros

While it was QB compatible, I found it didn't work very well although it seemed to include all the features we needed, it ultimately wasn't very functional for our landscaping application.

Cons

I experienced the mobile app repeatedly crashing which was extremely frustrating and although customer support was helpful during the first thirty days, after that they became unresponsive and stopped assisting us.

“smooth QuickBooks integration and reliable tool

Pros

I've found that the program integrates with Quickbooks and runs smoothly across our network for three users and even if a computer unexpectedly reboots the information remains safe. For a small business the price is reasonable and it genuinely helps us be more efficient while serving our clients. In all the time we've relied on this application we haven't found anything that would suit us better and whenever technical issues arise customer service has consistently been able to resolve them and they always respond promptly.

Cons

We'd appreciate clearer communication around upgrades, feature prioritization and timelines and having an easy way to customize reports would be hugely beneficial.

“reliable tool for easy invoicing

Pros

Before switching, I was stuck with a routing application that couldn't integrate with QuickBooks so when TSP started syncing so easily with QuickBooks it made invoicing and monitoring customer accounts remarkably easy and hassle-free.

Cons

The migration of our data turned out to be quite involved and far from effortless, leaving me with a substantial amount of manual verification and numerous adjustments to make across records although I do recognize that moving information between different software systems typically isn't a quick or easy task.

“creative support and great for training videos

Pros

Group is incredibly sharp and creative, often coming up with solutions outside the usual box when the standard approach doesn't cut it, in all the times I've pushed them, probably more than they deserved, they never once told me something couldn't be done and even when I've been the proverbial pain in the side they've treated me with patience and respect, especially during those moments I grumble "I hate computers." I'm genuinely pleased with the software itself, its performance and the customer service and the library of training videos that I can access at any time fits perfectly with my schedule, I rely on those videos for onboarding new staff and they are absolutely priceless to me.

Cons

Well, I really dislike having to sit through an entire instructional video just to scrounge a very quick answer so a much better, more granular search function for the videos would save loads of time and frustration when I need something fast, on another note, I almost never get results with the live online tech help although sending an email to customer support and receiving a callback has proven to be a dependable workaround for me personally.

“simple interface with reliable and affordable tool

Pros

I've noticed it integrates smoothly with QuickBooks, offers a very simple interface, a reliable mobile app, genuinely helpful technical support and comes at a great price.

Cons

Although we don't receive technical support outside normal business hours, I'm glad that we can now track rentals along with inventory and parts which has been useful.