Last Updated
Overview
Twimm provides service companies with a comprehensive platform to digitize and manage field operations from a single interface. While the interface can be challenging for beginners, its powerful features including an offline mobile app and quote-to-cash automation make the Twimm software a dependable choice.
Overall Rating
Based on 3 users reviews
3.7
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
Twimm Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Twimm?
Twimm is designed for service and maintenance companies to enhance productivity and simplify operations. The software provides a mobile application that allows technicians to manage tasks and access equipment data, even while offline. For office teams, it provides a centralized platform to automate scheduling, manage quotes, and handle invoicing. This integrated approach helps businesses in trades like HVAC and facility management replace paper-based processes and optimize their entire workflow which is why industry professionals prefer the platform for their operations.
Twimm Pricing
Twimm Integrations
Who Is Twimm For?
Twimm software is ideal for a wide range of industries and sectors, including:
- HVAC operators
- Electrical specialists
- Fire detection specialists
- Elevator operators
- Moving companies
Is Twimm Right For You?
Twimm is a reliable option for technical service companies that are looking to consolidate their entire operational workflow, from field service to invoicing, into one platform. The standout features is its mobile application with offline functionality, which empowers technicians. The integrated quote-to-cash process simplifies administrative tasks and improves efficiency which makes it an ideal platform for handling manual tasks.
Still unsure about Twimm? Connect with our customer support staff at (661) 384-7070 for further guidance.
Twimm Features
Mobile CMMS Application For Technicians
The Twimm mobile app equips field technicians with tools to manage interventions autonomously, even without an internet connection. Users can access schedules, consult equipment history, create reports with photos, log hours, and capture client signatures directly on-site, significantly reducing paperwork and improving data accuracy.
Preventive And Curative Interventions
This feature digitizes maintenance contracts to automate the scheduling of preventive visits based on equipment needs and service frequencies. For urgent repairs, the system uses real-time data to identify and dispatch the most suitable technician, sending instant notifications to both the technician and the client.
Quote And Job Management
Twimm simplifies the entire sales and billing cycle by allowing technicians to initiate quote requests directly from the field. Back-office teams can then quickly process these requests, send official quotes, and convert completed jobs into invoices, all while monitoring project profitability in real time.
Expert Reports
The platform includes a powerful report generator to create customized documents such as annual activity summaries, regulatory audits, and compliance forms.1 Managers can also utilize configurable dashboards to track key performance indicators (KPIs) like response times, operational costs, and financial performance across contracts.6
Invoicing
Twimm saves time on administrative tasks by automating invoicing flows for maintenance contracts, including revaluation based on indices. It also automates invoicing for work orders both in the office and in the field, as well as billing for work progress. The platform offers the option to send electronic invoices in bulk.
Pros And Cons of Twimm
Pros
Provides control over parameters and user management
Allows multitasking with multiple modules and tabs
Handles a wide range of functions and includes a digital tool for technicians
Cons
Implementing improvements and forms module setup can be time-consuming
Management of IoT can be complicated for certain workflows
Twimm Reviews
Total 3 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars67%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Using it and liking it, 101-500 employees
Less than a year
“Easy for Administration”
Pros
As an administrator, I find it easy to use and user-friendly. I can manage multiple modules at once like contracts, tasks, reports and user rights in different tabs. I've also seen significant product improvements.
Cons
The Forms module takes a long time to set up. A mobile app would be a great addition.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Helps in outdoor hospitality, 11-50 employees
Less than 6 months
“Mobile-Friendly and Integrated, Improvements Took Time”
Pros
We like Twimm for its mobile-friendly website for technicians, especially offline mode, as well as the APIs that allow quick integration.
Cons
We used to rely on the basket mode for interventions but that feature was not available initially. It's now been added.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Commercial software for small businesses, 101-500 employees
Less than 6 months
“Comprehensive Management but There's IoT Device Complexity”
Pros
It is easy to manage and covers everything from maintenance and service requests to tasks, billing, collections and business tracking. It is also valuable for sales and technicians.
Cons
Improvements are taking longer than expected. Managing IoT devices is complex, though not a priority right now.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
7
Frequently Asked Questions
What languages does Twimm support?
The Twimm software currently supports in French and English.
Who are the typical users of Twimm?
The typical users of the platform are service and maintenance companies in technical trades, including HVAC, electrical, fire detection, facility management, and elevator maintenance specialists.
What other apps does Twimm integrate with?
The official website does not provide specific information about integrations for Twimm.
Does Twimm offer an API?
Yes, Twimm offers an open API.
Does Twimm have a mobile app?
Yes, the platform provides a mobile app.
What types of pricing plans does Twimm offer?
Twimm price structure has not been listed publicly on the website. Users can reach out for a customized quote based on their business needs.
What level of support does Twimm offer?
Twimm provides support through phone.