Last Updated
Overview
Viewabo provides remote visual support, allowing you to solve customer issues faster. While its screen inactivity pauses the video, the software’s no-app connection and clear visuals prevent costly misdiagnoses. Overall, Viewabo's streamlined approach makes it a powerful tool for efficient technical support.
Overall Rating
Based on 6 users reviews
4.5
Rating Distribution
Positive
83%
Neutral
17%
Negative
0%
Starting Price
Custom
Viewabo Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Viewabo?
Viewabo is a remote visual support platform designed for customer service and technical teams. It empowers agents to see exactly what their customers see by accessing their smartphone camera through a simple, secure link, which means that no app installation is required. By providing instant visual context, the software helps businesses accelerate diagnostics, reduce resolution times, and improve first-contact resolution rates. It transforms complex troubleshooting into a streamlined, collaborative experience for both agents and customers.
Viewabo Pricing
Viewabo Integrations
Who Is Viewabo For?
Viewabo is ideal for a wide range of industries and sectors, including:
- Consumer electronics
- Manufacturing
- Food and beverage
- Electrical Infrastructure
- Retail
Is Viewabo Right For You?
Viewabo is a strong choice for businesses that provide support for physical products and want to reduce the friction associated with remote troubleshooting. It provides efficient data security measures, protecting sensitive user information from cyberattacks and privacy breaches. For teams focused on tangible return on investment (ROI), user testimonials confirm its value. Ultimately, the software provides a clear business case by enhancing efficiency and customer loyalty.
Are you still not sure about Viewabo and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Viewabo Features
On-Screen Annotations
Guide customers with precision by drawing directly on their screen during a live video session. This tool helps clarify complex instructions, point out specific components, and ensure steps are followed correctly, dramatically speeding up the entire resolution process for tangible products.
Asynchronous Video Capture
Allow customers to record and submit a short video of their problem on their own time. This app-free feature is perfect for non-urgent issues or customers in different time zones, providing your team with the visual context needed to resolve issues efficiently.
No-App Connection
Connect with customers effortlessly through a single link sent via SMS or email. This removes the significant friction of requiring customers to download, install, or sign up for an application, ensuring a smooth and immediate start to any support session.
Real-Time Visual Communication
Instantly access a customer's smartphone camera via a simple text link to see their issue live. This feature eliminates descriptive guesswork and allows agents to guide customers through complex troubleshooting steps with speed and clarity, as if they were physically present.
Pros And Cons of Viewabo
Pros
Pointer feature guides users effectively
Reduces overall call resolution time
Call recording for quality review
Cons
Video stream can freeze or hang
Screen inactivity pauses the video
Viewabo Reviews
Total 6 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars17%
3
Stars17%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“We use it on a daily basis”
Pros
We find it to be user friendly. Love how the pointer feature functions smoothly and being able to record every call means we can go back and review things later. My staff relies on this daily and it's actually prevented quite a few problems from happening.
Cons
I occasionally run into issues with the messaging feature. It's not always user-friendly. The bigger problem is when my internet connection gets spotty and the system just freezes up without any warning that there's a connectivity problem.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“Gives me full view of everything”
Pros
Really helpful for troubleshooting filters and softeners remotely and I can see exactly what the plumber is looking at from their location. A live video connection makes all the difference compared to just descriptions.
Cons
The connection takes forever to establish
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Simple to handle”
Pros
I appreciate how simple it is to manage and the video quality is really solid. Out of all the different services I've tried, this one stands out as the best.
Cons
Maybe the interface could use some cleaning up but honestly it doesn't really hurt the overall experience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Viewabo offer?
The software offers email form support.
What types of pricing plans does Viewabo offer?
The platform’s pricing is tailored to the specific needs of each business. You can also request a personalized Viewabo price quote now.
What other apps does Viewabo integrate with?
The vendor has not provided details of any third-party integrations for this software.
What language does Viewabo support?
The platform is primarily available in English.
Does Viewabo offer an API?
No, Viewabo software does not provide an API.
Does Viewabo have a mobile application?
No, Viewabo does not have its own dedicated mobile app.
Who are the typical users of Viewabo?
Businesses across various industries, including retail, manufacturing, consumer electronics, electrical infrastructure, and food and beverage, benefit from Viewabo features.