“Adaptable commercial setup”

Pros

What stands out most to me about this software is the freedom it gives me to manage my business the way I want, while still working within the guidelines set by the IT team.

Cons

At times the software can be a bit hard to navigate.

“Global visibility with cost controls”

Pros

Across different departments the system is very flexible for users. It makes shipment costs easy to review for savings and I'm able to use it across platforms globally.

Cons

There are times when it runs slowly although that may also depend on internet access. Some of the on-screen text used to be too small but the newer update has made the wording larger.

“one-click customs documentation”

Pros

Having all the shipping options visible at once is something I really appreciate. It's also fantastic that the system can automatically generate our customs paperwork and BOLs with just the click of a button.

Cons

Honestly, I still haven't come across any real downsides with this platform. Between the cost savings and the service, everything has been very positive so far.

“Cost-effective shipping rates”

Pros

The platform is very easy to use and it remembers the addresses we ship to most often which saves time. The shipping rates are much lower than UPS so it has been a very cost-effective option for us.

Cons

Pickup scheduling can be inconsistent at times. When we arrange ground pickups there is occasionally a delay between the time we schedule them and when FedEx actually arrives. Instead of coming the next day they often show up the day after.

“hassle-free operations”

Pros

Right from the start the software was quick, easy to use and completely hassle-free for our team. Everything runs smoothly on our end without any glitches and the interface is very simple and self-explanatory.

Cons

None to mention from my side.

“Rapid carrier price checks”

Pros

What immediately helps is how quickly I can compare prices across my carriers. All of our shipping history is kept together in one place and the support team has been both quick to respond and genuinely friendly.

Cons

It's a strong tool overall but it does take some time to learn all of its features and functionality. I've needed to spend a bit of time getting familiar with everything it can do and how to use it properly.

“Error-free express shipping”

Pros

Service quality stood out and the system itself is very easy to use. It has helped me reduce the time I spend processing shipments with Canada Post because the program is integrated and customers now enter their own addresses. That has basically eliminated typing mistakes.

Cons

Adjusting to a new system does take some time. It also does not function exactly the same way as the previous one so I am still figuring out how to format things to look the way we want.

“Broad features but slow performance”

Pros

What makes it stand out is the wide range of functionality it offers. It works well as a global tool and is also suitable for use with a smaller carrier.

Cons

At times the speed can be an issue.

“Immediate dedicated assistance”

Pros

It has felt easy to use and the support has been excellent through both live chat and phone assistance.

Cons

nothing to complain about.

“Transparent service-based pricing”

Pros

Everything is laid out clearly so I can easily see my options and understand exactly what I'm paying for with each service.

Cons

Setting up a same-day pickup takes too many steps. Also, when a pickup doesn't go through the system doesn't let us know.

“great carrier integrations”

Pros

In my opinion everything is set up thoughtfully especially the way it connects with shipping carriers. That connection is critical for us and it works exactly as it should.

Cons

Interface can feel a little confusing at first for new users. Once their support team helps out though, it becomes very easy to use and they explain features you might not have even realized were there.

“easy to use tool”

Pros

Software makes a strong impression because the interface looks appealing and is very easy to understand. It doesn't take long to figure out how it works and the carrier tariff results are very accurate.

Cons

There is still room to improve how customer transport accounts are managed so it would be quicker to see whether a customer has an account or not.

“Efficient during peak volume”

Pros

When the day gets hectic and we need to get everything out the door quickly, this works really well for us. It's very simple to use but still has the functionality we need.

Cons

I do wish there were more customization options for shipping labels since the current choices feel a bit limited.

“great assistance”

Pros

It felt easy to learn and simple to move around in. It keeps both office tasks and warehouse operations running smoothly and the live help support button has been especially helpful whenever something comes up. On the occasions we needed assistance the support team usually replied within minutes.

Cons

To be fair the problems we have run into were either fixed already or added to the list for future improvements. If I had to choose one drawback, it would be the need to use Internet Explorer as the default browser.

“Vendor-friendly cloud shipping”

Pros

Because it runs in the cloud, we can upload our shipping requests for vendors to handle without any hassle. Since we preset all of the shipping priorities they do not have to guess which courier to choose or what service level to use. Training our vendors on it was also quick and easy.

Cons

New features are added to the site pretty frequently and at times it can be difficult to stay caught up with all the changes. It would help to get advance notice about upcoming site updates.

“excellent order management”

Pros

From the moment we integrated it the improvement was huge. We were genuinely impressed by how easy it made order fulfillment. On top of that, our customer service team benefited more than we expected. Everything felt organized, clean and well put together.

Cons

If I had to point out one drawback, it would be that the software is not available for Mac computers. We may want to switch entirely to Mac products at some point so that limitation stands out.

“easy billing system”

Pros

Training people on this software was almost really feasible because it's extremely easy to use. Its third-party billing capabilities also work very well.

Cons

It can be slow at times and when data is downloaded back into our system, it occasionally fails to mark shipments as shipped.

“High-speed parcel processing”

Pros

Everything about it feels easy and user-friendly and it handles exactly what we need it to do. Completing a shipment is easy and printing all the required labels is just as simple.

Cons

Perfect tool, nothing to mention here.

“customized features”

Pros

Its flexibility, user-friendly design and cloud-based setup have been a real plus. When we requested a customization, it was handled very efficiently and overall it delivers excellent value for the money.

Cons

At times the response time is a bit longer than expected. We also ran into a few minor integration issues though they were resolved quickly.

“Direct carrier access”

Pros

Having one platform that lets me work with shipping carriers without dealing directly with UPS, FedEx or other companies is a big advantage.

Cons

It could be more user-friendly. The workflow should be more step-by-step instead of requiring me to upload data, backtrack and sometimes call customer support.