“Upgraded parcel management”

Pros

Our parcel and LTL shipping process has become much more efficient with this software. The setup was reasonably easy especially with assistance from their support team. We also really value the integrations with label printers and weight scales.

Cons

Every now and then, we hit errors while processing a shipment and the reason behind them is not always clear. We also feel the pricing could be a little more affordable.

“Diverse carrier selection”

Pros

It impressed me that I was being able to view every carrier option for a specific shipment in one place. It's also very easy to add more carriers and having support for LTL shipments is a big plus. I also appreciate being able to close out shipments at the end of the day and schedule pickups directly within the same system.

Cons

Only issue I've run into is that it's not easy to search for a person we're shipping to. To locate a specific shipment, we usually need a Sales Order or PO number.

“useful Freight billing accuracy”

Pros

What matters most to me is being able to bill customers for both FTL and LTL carrier charges.

Cons

Toughest part has been managing it through Business Central with Insight Works Dynamic Ship since we have to depend on Insight Works whenever issues come up. On top of that the errors shown in Insight Works are too vague for users to clearly understand.

“Competitive shipping discounts”

Pros

The feature I really like about this software is how consistently it helps us get the best shipping rates for almost anything we need to send by ship. The design is also very good and the system is easy to use.

Cons

A downside is that customer service and support are mostly limited to English, with very few other language options. Still, that seems like a fairly simple area for them to improve.

“Revamped fulfillment system”

Pros

Across our network of manufacturing vendors in North America, it gave us a single shipping platform that standardized the way we handle requirements and kept everything under control. It has saved us a tremendous amount of time and money and it has truly changed how we manage shipping. Because it is cloud-based, we did not need any specialized hardware at all. Any computer with an internet connection works so getting all of our vendors set up was fast and easy. The system is also very user-friendly and we can train a group of people in under two hours.

Cons

Platform is packed with features and honestly, we feel like we are only using about 25% of what it can do. They continue to upgrade it regularly to make it even more user-friendly and to add new capabilities, all without any extra cost to us. I just hope to find the time to really sit down, learn the newer features and bring more of them into both our internal and external operations.

“Simplified multi-vendor sourcing”

Pros

Having several sources to choose from was a big plus for me and the system is very easy to use.

Cons

There really isn't anything I dislike about the software.

“Practical rate comparison tools”

Pros

Being able to compare pricing across different carriers has been useful and we were also able to adjust certain parts to better match our needs.

Cons

Lately though, it seems to go down more often than it used to.

“extra clicks needed”

Pros

Several of the features are great although they have not really saved time the way we were originally led to expect.

Cons

It is difficult for me that how unfriendly the system feels to use. It actually takes longer than our previous system because there are more steps and a lot more clicking involved. Even a basic task like updating an address is very time-consuming since I have to go in, save, back out and then open it again. I also keep losing the connection to the scale and label machine and having to call for help every time ends up taking a long time too.

“Upfront quote visibility”

Pros

Right from the quote stage, it gives us all the details we need, costs, services and other shipment information, before choosing a carrier or service. The contract pricing across different carriers is accurate the system is easy to use and we can add as many users as needed.

Cons

When handling shipments with more than 20 boxes the timeout expires unless the rate timeout is increased and that takes too long. The shipping screen also shows too much unnecessary information so you have to scroll down just to view prices and services. On top of that the ship screen can't be customized to display what matters most and some carrier labels need adjustment because they are not scannable.

“Centralized courier options”

Pros

When delivery deadlines are tight, this software really helps by putting everything in one place. You just enter the shipment details into the fields and all the available shipping options across your different couriers appear right away. That makes it much easier to compare cost, delivery speed or both and choose the best option quickly.

Cons

A more user-friendly recent search history for individual customer queries would be a big improvement. Also, not every courier is included so if you regularly use one that is missing from their list, adding that integration to your profile comes at an extra cost and it is quite expensive.

“dimension-based pricing accuracy”

Pros

Once the size and weight are entered, it quickly gives you the best matching price.

Cons

I really do not have any complaints although the initial setup was a bit difficult.

“Unified rate dashboard”

Pros

Having every rate uploaded into the portal makes it much easier to compare options and make sure we are pulling the lowest shipping rates for each location.

Cons

The ship page can load more slowly than expected because rates are pulling in the background. There also seems to be some overlap between the rates coming through the system and the courier rates and it looks like there may be a pricing difference between our rates and the platform which still needs more investigation.

“Forward-thinking support team”

Pros

Being web-based makes it very convenient and the system is easy to use. The support has also been great and the development team is large enough to inspire confidence. I especially appreciate how forward-thinking the team is.

Cons

What gives me pause is the impression that the platform may be built around "their" preferred carrier rates, along with the assumption that client data could be accessed without the client's permission.

“responsive partner assistance”

Pros

Compared with similar tools, this one is much easier to use while still offering all the functionality I need. The customer service team is excellent and support is always quick to respond. I also really appreciate the flexibility to add as many couriers and LTL carriers as needed so I can compare rates and service to find the best fit.

Cons

One part that could be improved is the split between Global and User recipient data. I would much prefer having everything in a single table so updates and changes can be made in one place.

“Time-saving price accuracy”

Pros

Right from the start the platform was easy to work with the courier charges were accurate, it saved me a lot of time and the subscription price felt reasonable.

Cons

Customization went smoothly at first but it became more difficult after adding a local third-party courier. Still the team made sure the courier was fully integrated into the platform.

“Beneficial logistics comparison engine”

Pros

What makes this software especially helpful is how fast it lets me compare multiple delivery companies, along with their pricing and available delivery dates. I also really like being able to schedule pickups with each company directly inside the platform.

Cons

None. I've been using this software for more than two years and I've run into very few technical issues during that time.

“Tracking and invoicing need refinement”

Pros

It usually selects the lowest-cost courier although I'm not sure why it isn't letting me submit.

Cons

Following shipments is difficult and the shipping estimates are often different from what I actually get charged. Part of the issue is that users have to enter too much information for each courier.

“Trustworthy warehouse automation”

Pros

What stands out most is that the software is web-enabled and built around a cloud computing model. It provides a real-time interface for stock status between it and our corporate systems and the auto-pick stock workflow works well. The Shopify ecommerce integration is also a big plus. It supports multi-warehouse, multi-client and multi-bin location operations which is very helpful. The batch import functions are excellent tools for daily work and especially important during system migration. The shipping module is also a valuable part of the system.

Cons

One drawback is that there is no custom user control for display columns, column titles or display rows. The manual order entry screen and the shopping cart screen also feel a bit outdated.

“High-value support team”

Pros

After getting familiar with how it works, it becomes a very useful tool. The support team is consistently available to help and explain things when needed.

Cons

A few of the fields are too small which makes the information harder to view clearly.

“Smooth order processing”

Pros

Orders move into the software without any hassle and the auto-fulfill option on the shipping screen makes the process much easier.

Cons

The biggest issue is dealing with the carriers. I still have to reach out to them directly, pickups do not always happen when they should their schedules are often unclear and managing each one separately is frustrating. Dicom has been the most difficult to work with.