ClickPost Reviews

Pros

The software has been very dependable and the support team has been excellent whenever needed. It runs flawlessly and has worked consistently well for us.

Cons

Adding new features took a significant amount of time and effort to develop.

Pros

What matters most to me about this software is the people behind it. From the KAM to the Product VP and even the CEO, everyone is easy to reach and willing to engage. The team is consistently eager to improve the product's functionality so it keeps up with industry needs and emerging trends. They stay closely connected with clients especially those who are early adopters, to make sure the software evolves in the right direction.

Cons

Standard reports and dashboard could use some improvement. They would be more helpful with additional functions and at least a few more customization options.

Pros

EDD and SLA features work very well and the multi-carrier integration makes shipment handling much more efficient. Tracking is also reliable and helps keep the entire delivery process visible.

Cons

Technical integration could be better and the system would also benefit from some overall optimization.

Pros

Setting up SMS messages in the automation was very easy and I was able to get it working without much effort.

Cons

The platform is generally easy to use but navigating through the headers and subheaders can sometimes feel a little complicated.

Pros

Real-time status updates and simple clicking make the system very convenient to use. It helps everyone save time.

Cons

At this point, I don't have anything specific to complain about. If I run into any issues later, I'll be sure to share them.

Pros

Getting up and running with this tool was very easy and it does a very good job of mapping different stakeholders across the entire ecosystem.

Cons

Customer support has room for improvement and adding stronger AI capabilities to the product roadmap would make it even better.

Pros

Integrating this software with other tools is easy and it offers enough flexibility to customize it for different business needs.

Cons

Biggest improvement would be to release new developments and updates more quickly.

Pros

Handling shipments is easy and having so many different logistics partners available is a big advantage. Tracking reverse shipments is especially simple and works really well.

Cons

Logistics partner interface could be improved and the process of adding new partners, along with the integration support, could be handled more effectively.

Pros

From my perspective having real-time tracking and all the information brought together in one view makes it easy to understand everything at a glance.

Cons

There is still room to improve how flexibly it integrates and can be customized with other tools.

Pros

It is easy to use and handles NDR management, analytics and tracking updates really well. It helps resolve nearly every challenge we face around shipping.

Cons

Shipment status mismatches still need some improvement to make the overall experience more convenient.

Pros

Having the tracking management system in one place is extremely useful because it gives us a clear overview of all shipments at once. The Exchange UI is also user-friendly and one of the biggest advantages is the flexibility to decide exactly when we want to dispatch exchange orders for customers.

Cons

It would be better if the Exchange UI also supported cross-category exchanges. Other than that, everything works well.

Pros

The platform covers the core shipping needs really well, with predefined carrier integrations, real-time tracking updates, returns and exchange management, NDR and NPR support, performance-based carrier allocation and EDD all available in one place.

Cons

Handling multiple brands under an enterprise account can be a bit difficult to navigate, webhook auto-retrigger needs improvement and there are too many APIs involved for tasks that should be simpler.

Pros

Managing returns and NDR processes has been quite convenient and works well for day-to-day operations.

Cons

The analytics section still needs improvement. Report formats are inconsistent and keep changing and sometimes the data in those reports is inaccurate. Also, in Returns Management there is no option to schedule QC pickups when the wrong product has been delivered.

Pros

Using the app feels very easy and the overall user journey is well designed and easy to follow.

Cons

It's a very capable SaaS tool but a more affordable price would make it much easier for many companies especially startups, to adopt and benefit from it.

Pros

This tool has a strong UI and UX and integrating it with 3PL and outbound partners has been convenient. Team has been especially valuable because of their responsiveness and reliable, on-time support. They sometimes go the extra mile to make sure clients get the fastest possible resolution. Their persistence and diligence deserve special recognition.

Cons

One area that needs improvement is the Product/Tech team's support on tickets which was extremely delayed. This was especially noticeable when dealing with issues such as debugging the additional QC parameter with Shadowfax and resolving the mismatch between status data pulled from the API and the report downloaded from the portal.

Pros

I don't have any specific comments to add on the positive side.

Cons

There is an error when uploading the SLA file but aside from that, all the other features work well.

Pros

The software is very user-friendly and it lets me get all the information I need with just one click.

Cons

I really do not have any major complaints although there are times when the customer support team takes a little longer than expected to respond.

Pros

One of the biggest strengths of this platform is its recommendation engine which allows multivariate algorithms to be built within the system. The tracking page is also very valuable because it gives customers clear visibility into the progress of their shipments.

Cons

Compared with the old panel the new one feels a bit slower. Generating reports also takes some time.

Pros

It delivers a complete end-to-end solution for logistics tracking and enablement, with great integration into WMS.

Cons

A better option would be more practical tracking enablement integrations with Shopify and other frontend platforms.

Pros

Managing shipments has become much more convenient because I can generate labels for several couriers at the same time and monitor everything from one place instead of checking each courier's portal separately. Another feature I really appreciate is the ability to customize the tracking URLs and tracking page which helps reinforce our company's branding and adds a nice professional touch.

Cons

Feature that would improve the experience is being able to display the client order reference number on the tracking page, not just the shipment number that is currently shown. That would make it much easier to identify orders especially when searching in bulk.