Detrack Reviews

“Extremely useful for daily routines

Pros

This tool is extremely useful and makes my daily routine a lot simpler. Plus I love having the Proof of Delivery documents available online, so if a customer ever questions a delivery, we can just download the POD and forward it to them immediately.

Cons

I genuinely cannot think of anything I dislike about it. The software has only been beneficial for our operations.

“Excellent service

Pros

The ease of use is great, along with the driver management and delivery features. Their customer service is also excellent! Overall it is a top-notch system for managing deliveries.

Cons

Well the initial learning curve is a bit steep and the cost per license feels too high. I think the premium features should not be so expensive to access.

“Everything runs smoothly for customers

Pros

Everything runs smoothly. Our customers really like the system, we do not have lost deliveries anymore and operations are much quicker now.

Cons

Nothing comes to mind. Honestly it is really tough to find a flaw with this app. The only thing we are waiting for is an Italian language version.

“Valuable for sending instant job updates

Pros

I really value the ability to send drivers updated jobs instantly. The recent addition of recurring scheduled jobs has also been a great help.

Cons

One thing I dont like is that I cannot copy and paste an identical job to another day. I am not talking about rescheduling but creating the same job with a different address. To do this I have to manually re-enter everything. Also setting up recurring jobs based on specific dates is very confusing.

“simple for tracking

Pros

One thing I love is how easy it is to use and how simple it makes tracking jobs. When a customer has a question, I just type in the job details, it pulls up all the information and I can give the customer proof of delivery right away.

Cons

There are a few extra tabs and options that I don't really use, so they feel a bit cluttered. It would be a nice improvement if I could make some small adjustments to tidy up the interface and hide the things I don't need.

“User-friendly with flawless tracking

Pros

The interface is user friendly and simple to navigate, even for team members who are not very tech-savvy. The real-time tracking and proof of delivery features work flawlessly too which helps us keep customers updated and improves our service quality plus the mobile app is lightweight and works reliably out in the field.

Cons

It would be beneficial to have more flexibility with branding and setting up custom alert triggers. Also integrating the software with our other business systems has been quite difficult.

“Very easy to use and good value

Pros

Detrack program is very easy to use and offers good value for my business.

Cons

I have very few complaints. Such as it just took a little while to learn how to configure everything.

“Great for small company organization

Pros

We picked Detrack for our small company because it helps us stay organized and makes tracking our trucks effortless, it gives our drivers, our internal team and our clients visibility, which helps keep everyone in the loop.

Cons

Being a small business, we dont have a dedicated IT person. So i wish setting up certain features was more simple, the user interface can be quite complicated for someone less tech-savvy like me. For example, I have read the instructions on sending emails or texts to customers through the app but we have never used that feature because it requires a third-party program and a complex integration process.

“perfect tool for deliveries

Pros

It is a simple tool to operate but still perfect enough for our small business, it makes the entire process of handling deliveries and proof of delivery easy and accurate.

Cons

Rearranging the order of deliveries is a clumsy and awkward process.

“An awesome tool for customer updates

Pros

Our customers are always kept up to date on our delivery status which makes it a awesome tool for us.

Cons

The platform is not very customizable. We dont need the separate Pickup and Delivery tabs since we are not a delivery service. We are a trades company and use this to schedule jobs and update our customers on our location. So if it could be tailored for service businesses, it would be a great feature for other tradespeople.

“Simple to use with reasonable cost

Pros

I really like how simple it is to use and that the cost per driver is very reasonable.

Cons

Its reporting functions are very basic and I wish they were more powerful especially for the premium tier. So as per me in its current state, the premium cost does not feel justified.

“Impressive updates and clear communication

Pros

The continuous flow of updates and the clear communication from the team are truly impressive.

Cons

Nothing in particular comes to mind. I have been satisfied with nearly every aspect of it.

“Outstanding delivery tracking and mapping

Pros

Detrack's ability to track deliveries and map out routes for our drivers is outstanding. Additionally, the feature to update driver trips in real time and monitor their live progress is absolutely crucial for our operations and this tool performs that function for us.

Cons

It does not allow us to complete vehicle inspection reports or map out high-risk zones.

“Eliminates paperwork and sets mandatory fields

Pros

It eliminates paperwork and we can also set mandatory fields that the driver has to complete before finishing a job.

Cons

In Mauritius, clients frequently dont provide a precise pin location for us to enter into the system. However this is not a fault of the tool itself.

“Simple, user-friendly driver training

Pros

Detrack software is simple to use, very user friendly and training our new drivers on it is very easy too.

Cons

The estimated arrival time in the pre-delivery text that it sends is often significantly inaccurate. Sometimes we are only ten minutes away, yet the automated message states three hours. This forces us to manually edit that notification every single time it occurs.

“organises logistics and boosts trust

Pros

My favorite thing about Detrack is how much it organises our logistics work across Asia. The real-time tracking lets us keep our customers updated, which builds trust and boosts their satisfaction. The interface is also user-friendly, so our team can handle pickups and deliveries smoothly, even when things get busy. The smooth integration with our current systems helps us stay efficient and organized. It really feels like a tool built for our specific needs, making our entire operation more reliable and easier to manage.

Cons

One downside we have experienced is with the price increases over time. While the features are useful, the rising cost can put pressure on our budget, particularly for smaller companies. So I feel like it is important to balance the benefits against these hikes, as they can affect our logistics planning in a competitive industry.

“Quick and efficient crm integration

Pros

We have partially integrated it with our CRM system, which allows us to upload jobs directly. Overall this process is proven quick, effective and highly efficient for our workflow.

Cons

The dashboard can sometimes feel a bit difficult to navigate.

“Very affordable and easy to use

Pros

It is very affordable, makes it easy to add new users and the interface is simple for both drivers and managers to use too.

Cons

I noticed that it currently lacks a two-way integration with Xero. The system also does not include tools to manage recurring customer schedules internally, instead relying on uploads from a spreadsheet. Furthermore there is no option to attach photos to a job for driver reference, nor the ability to add preset items and descriptions with individual pricing for regular clients. The reporting functionality is also very basic and we often find we can gain more insight by exporting the data to Excel.

“Relies on tracking and proof of delivery

Pros

The tracking features, job allocation and proof of delivery system are what I rely the most about this tool.

Cons

well the invoicing features are limited and it lacks rate cards and does not support zoning by postcodes or similar methods.

“Extremely helpful for viewing truck routes

Pros

Being able to see truck routes and their current location right on the screen is proven extremely helpful and beneficial for us.

Cons

The Proof of Delivery details provided are somewhat limited.