FarEye Reviews

“User-friendly software

Pros

I really appreciate how user-friendly this platform is. There are tons of features that have become essential for our daily operations and getting everything set up was surprisingly simple. When issues do come up, customer support jumps in quickly to help resolve them.

Cons

Sometimes the app runs pretty slow when they're doing maintenance work which really slows down our daily operations.

“Strong reporting and tracking features

Pros

The support team usually responds quickly, though the speed can vary depending on who handles the request. The platform itself is quite easy to use. The reporting and tracking features work well for my needs. As it has a large user base, updates are released regularly with useful improvements. There are also plenty of customization options available, along with helpful notification reminders.

Cons

Server errors happen way too often and it's frustrating when reference numbers just disappear during customer calls. Almost daily I'm dealing with some kind of glitch and finding things in Pending Last Mile can be a real pain when the system decides not to cooperate.

“Customers are satisfied!

Pros

Real-time tracking really boosts how well I can see what's happening, makes everything run smoother and my customers seem happier with the experience.

Cons

The learning curve can be pretty steep when you're just getting started with this platform.

“Can work on multiple tasks

Pros

I can work on multiple tasks at once using different tabs which is really convenient. There are a lot of useful features and it is simple to manage.

Cons

The frequent new feature launches can be overwhelming to keep up with.

“Brilliant support

Pros

We're getting amazing support from them. The Sarathi portal gives us excellent visibility into everything. It's user-friendly and integrates well with our existing systems.

Cons

Can be a bit slow at times and we've noticed some lag issues on our end that slow things down.

“Superb server to track vehicles

Pros

I love having such a reliable server for vehicle tracking. The interface is simple and interactions feel smooth throughout.

Cons

Sometimes I notice it runs pretty slow and I've run into login problems here and there.

“Top-notch customer care

Pros

I get excellent support whenever I reach out with questions or issues.

Cons

At times it takes a while to get issues sorted out, though this doesn't happen very often.

“Smooth implementation

Pros

Implementation was smooth and I really appreciate how easy it is to track orders and their status. Customer support has been much better than expected too. The interface is user-friendly and there are tons of useful features available.

Cons

The sync functionality could definitely use some work.

“useful for tracking deliveries

Pros

So convenient to use and really helpful for tracking deliveries. I can see the actual status of each shipment in real time. Setting it up was simple and the customer support team was cooperative when we needed help setting up online payment processing for orders. There are lots of useful features available.

Cons

Sometimes we run into issues but overall everything works well for us.

“Easy to track shipments

Pros

Tracking shipments in those final stages is simple and I like how the customization options let me connect different attributes across various workflows.

Cons

Support sometimes takes too long to get back with solutions or updates on problems

“Responsive staff

Pros

The customer support team is really helpful and responsive. I find the application simple to use. We've integrated this into our daily workflow without any issues.

Cons

The app can be pretty slow at times and the preformance really needs some work.

“Amazing last-mile delivery app

Pros

I appreciate how simple the last-mile delivery app is, keeps our deliveries running on schedule. Implementation was smooth and we use it constantly since it comes packed with useful features.

Cons

Sync problems really need to be fixed

“Part of our workflow!

Pros

I use this software regularly and really appreciate how convenient all the features are.

Cons

Sometimes we run into problems when mapping devices and you can't search for trips directly using the vehicle number which can be frustrating.

“Support team is always available

Pros

The features are simple to grasp and put into practice. Integration with other applications works well and data syncing happens quickly. We use this daily at our hub and whenever issues come up, the support team jumps on them right away.

Cons

I run into login problems and the system can get pretty laggy when there are technical issues.

“Essential for our operations

Pros

The daily sample deliveries between our labs have become so much more efficient with this application. It's quite easy to use and whenever we've needed help, their customer support team has helped us. We rely on it every day for our operations.

Cons

The only downside is that their support team can be a bit slow when resolving issues. Sometimes you end up waiting longer than you'd like for a fix.

“Efficient customer support

Pros

I find it so easy to use and implement. The tracking and shipment processing features work well for our needs. When we run into problems, customer support has been efficient at helping us resolve them quickly.

Cons

We use this frequently but sometimes it runs slow which results in operational delays.

“easy to understand

Pros

I can easily track material movement between different locations. The system is really simple to operate and doesn't require much training to get started.

Cons

Sometimes it takes forever to log in and we've dealt with lag issues here and there.

“Lets me monitor vehicles with ease

Pros

It lets me monitor both the vehicle and its cargo while pulling reports directly from my end.

Cons

it's been taking a while to log into the server these past few days.

“Powerful and flexible

Pros

The platform is solid while staying flexible, packed with amazing features and backed by a really strong team behind it.

Cons

Nothing really stands out as problematic from a technical or operational standpoint

“Well-trained team

Pros

I've been working with this application for quite a while now and what really stands out is how simple it is to get up and running. The setup process was so smooth and once you're set up, getting started is so easy. Their customer support team is well trained and professional too.

Cons

Sometimes jobs don't show up in the app, though customer support fixes this right away when I reach out.