Total 283 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

33%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Andreanne

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

5.0

MIR-RT in a transport company

Pros

What we liked most about MIR-RT is how easy it is to use. It's simple for both garage staff and management to understand and operate. Also their customer service is super responsive, we always get quick answers. The tech support team is skilled and fast too.

Cons

We had to make a few adjustments at the start but everything got sorted quickly during the integration process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jean

Civil Engineering, 101-500 employees

Less than 6 months

5.0

User-friendly system

Pros

It helps us manage our inventory, stay on top of maintenance and keep up with scheduled services really well.

Cons

We are not using every feature just yet but everything we've tried so far has worked just the way we need it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andreanne

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

5.0

MIR-RT in a transport company

Pros

What we liked most about MIR-RT is how easy it is to use. It's simple for both garage staff and management to understand and operate. Also their customer service is super responsive, we always get quick answers. The tech support team is skilled and fast too.

Cons

We had to make a few adjustments at the start but everything got sorted quickly during the integration process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jean

Civil Engineering, 101-500 employees

Less than 6 months

5.0

User-friendly system

Pros

It helps us manage our inventory, stay on top of maintenance and keep up with scheduled services really well.

Cons

We are not using every feature just yet but everything we've tried so far has worked just the way we need it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Caroline

Government Administration, 51-100 employees

More than a year

4.0

Improves daily operations

Pros

This tool is user-friendly and really easy to use even if you're not super tech-savvy. It helps me stay on top of inventory and maintenance without wasting time.

Cons

The Excel exports could use a bit of an upgrade, they're good but adding more detail would make them even better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

C
Caroline

Government Administration, 51-100 employees

More than a year

4.0

Improves daily operations

Pros

This tool is user-friendly and really easy to use even if you're not super tech-savvy. It helps me stay on top of inventory and maintenance without wasting time.

Cons

The Excel exports could use a bit of an upgrade, they're good but adding more detail would make them even better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

F
Frank

Transportation/Trucking/Railroad, 11-50 employees

Less than 6 months

5.0

Paraclete

Pros

The connections to our other software platforms, especially for warranties, are seamless.

Cons

I haven't encountered any major issues so far; any minor problems that arose were promptly resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Stephane

Renewables & Environment, 51-100 employees

Less than 6 months

3.0

Avg for me

Pros

I mostly use it for purchase orders and work orders. It also helps me keep track of our inventory and the list of all our units in one place which is super helpful.

Cons

I don't like that once a purchase or work order is saved, I can't delete or undo it if I made a mistake. It would be helpful to have that option.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

P
PierJean

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

5.0

Great experience so far

Pros

This system really fits the way our company works. It connects all my mechanical workshops together which makes everything run smoother.

Cons

Just a heads-up, you'll need to have your own server or IT support to run this software properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Steeve

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

I highly recommend it

Pros

It is easy to understand and use. Plus, everyone I've dealt with at the company has been awesome, really professional and genuinely kind.

Cons

No major complaints. If there's ever an issue or I have feedback, they take it seriously and fix it quickly. That's been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Regis

Food Production, 101-500 employees

Less than a year

4.0

Easy to use

Pros

It's simple to use and feels really user-friendly. I didn't have to struggle to figure anything out.

Cons

It gets a bit tricky when we're working with an external garage. Things aren't as smooth in those cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

V
Veronique

Transportation/Trucking/Railroad, 11-50 employees

More than a year

4.0

An essential software

Pros

I love how simple it is to use. I can keep track of inventory costs, vehicle maintenance and repair expenses. I can also check past purchases from suppliers, see upcoming stock and track orders. What's great is I can view the supplier invoice right from the order. Everything's just easy to find.

Cons

I wish I could create my own reports based on what I need. Also the accounting integration with SAGE is kinda clunky, it takes multiple steps and we have to duplicate suppliers in both systems. It'd be great if the accounting data synced online without manually opening the transfer tool every time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

B
Boucher

Consumer Services, 1-10 employees

Less than 6 months

5.0

Excellent software

Pros

It's really user-friendly and available in French which is a big plus for us. The platform adapts well to what we need. I can manage inventory, track maintenance and there's even an accounting integration which makes things easier.

Cons

We've only been using the software for about a month and so far no issues at all. Everything's been good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karine

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

4.0

covers everything

Pros

I use it a lot for maintenance tracking, managing inventory and creating our own purchase and work orders. It's a great all-in-one tool for us.

Cons

Understanding the difference between work orders and purchase orders takes some time. It's also frustrating that I can't delete things if I mess up.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

P
Patrick

Farming, 1-10 employees

More than a year

4.0

Smooth handling of all departments

Pros

We rely on it for planning, handling work orders and keeping track of warranties and units. Everything's just organized and accessible.

Cons

We mostly use it for managing inventory, accounting and billing clients. It handles all of that pretty well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

7

G
Guylaine

Retail, 11-50 employees

More than a year

5.0

a staple!

Pros

I like how I can plan maintenance and also follow up with clients about the work done on their units whether it's under warranty or not. It keeps everything clear.

Cons

One small issue is when we receive stock, it's always recorded as of today's date not the actual delivery date. That causes a bit of confusion during end-of-month accounting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Stephane

Renewables & Environment, 51-100 employees

Less than 6 months

3.0

Avg for me

Pros

I mostly use it for purchase orders and work orders. It also helps me keep track of our inventory and the list of all our units in one place which is super helpful.

Cons

I don't like that once a purchase or work order is saved, I can't delete or undo it if I made a mistake. It would be helpful to have that option.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

P
PierJean

Transportation/Trucking/Railroad, 51-100 employees

Less than a year

5.0

Great experience so far

Pros

This system really fits the way our company works. It connects all my mechanical workshops together which makes everything run smoother.

Cons

Just a heads-up, you'll need to have your own server or IT support to run this software properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Steeve

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

I highly recommend it

Pros

It is easy to understand and use. Plus, everyone I've dealt with at the company has been awesome, really professional and genuinely kind.

Cons

No major complaints. If there's ever an issue or I have feedback, they take it seriously and fix it quickly. That's been great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Regis

Food Production, 101-500 employees

Less than a year

4.0

Easy to use

Pros

It's simple to use and feels really user-friendly. I didn't have to struggle to figure anything out.

Cons

It gets a bit tricky when we're working with an external garage. Things aren't as smooth in those cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9