Total 283 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

33%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JP
Jean Pascal

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

Comprehensive software

Pros

It's a complete software everything from vehicle specs to billing for each unit. It helps us find past work and plan future maintenance easily. Also, It's really simple for me to schedule upcoming maintenance.

Cons

There are a few features we don't really use probably just because we didn't get proper training on them. It's more on us than the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sebastien

Machinery, 51-100 employees

More than a year

5.0

Covers everything I need

Pros

The technical service is spot on and quick. They keep the system updated often and the new modules they add are actually useful.

Cons

Whenever we run into a problem, we just call the MIR-RT team and they take care of it right away. Super helpful support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Camille

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0

Works great for local needs

Pros

We rely on it for tracking maintenance, repairs and costs. It keeps everything organized.

Cons

The way it integrates with other tools and systems is a big plus. It makes everything more seamless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dave

Machinery, 1-10 employees

More than a year

4.0

Next-gen fleet software

Pros

Even with a small team, It is simple and well-structured. We've had no trouble using it.

Cons

So far everything's been going really well! The setup was simple and the instructions were easy to understand. I didn't have any trouble getting started.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R
Robert

Building Materials, 500+ employees

Less than 6 months

4.0

Loved the support team

Pros

We like how flexible the system is and using it was not an issue at all thanks to a MIR-RT professional onboarding team.

Cons

We are still waiting for the accounting integration to be set up. Getting the accounting bridge to work has been a lot difficult than we expected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

C
Christophe

Transportation/Trucking/Railroad, 51-100 employees

More than a year

4.0

Will be a lifelong user

Pros

Even with very little any training, the software makes total sense to and does not feel overwhelming at all.

Cons

No issues to share so far.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

10

M
Melissa

Civil Engineering, 500+ employees

Less than a year

5.0

My experience with MIR

Pros

The tech support has been awesome and the team is super dedicated to making sure everything is set up properly. They're always available and really listen to what we need.

Cons

I'd say you really need to learn the small features to feel totally comfortable using the system. Once you get the hang of it though, it's fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M
Marc

Transportation/Trucking/Railroad, 11-50 employees

More than a year

5.0

One-stop shop for garage management

Pros

The different modules help us manage everything from supplies to truck and trailer maintenance. It's all there in one place.

Cons

I wish there was more flexibility between modules like inventory, orders and work orders. For example, it'd be super helpful to adjust inventory right from the order module.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G
Ghislain

Transportation/Trucking/Railroad, 11-50 employees

More than a year

5.0

Good tool

Pros

Our favorite part of the whole thing is the planning module. It's the one we use the most.

Cons

Honestly there aren't many downsides. Everything is really well done and works great for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA
Marc Antoine

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0

Can't run things without it

Pros

It makes it easy to look up repair history and also plan ahead for upcoming maintenance on our vehicles.

Cons

We're still waiting on the ability to track trailer mileage when there's no odometer that part hasn't been added yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
Jonathan

Transportation/Trucking/Railroad, 500+ employees

More than a year

4.0

MIR working great at GLS

Pros

We love how it integrates with Geotab and RDS. Getting rid of the paper RDS was a big plus for us. It saved a ton of time.

Cons

I'd like to be able to work on work orders in more detail directly from the planning tab. That part feels a bit limited.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D
Dominique

Medical Practice, 500+ employees

More than a year

5.0

Solid integration all around

Pros

It works really well on its own but also connects nicely with other DataDis tools like MIR-Note and MIR-Check. That's been super helpful.

Cons

It was a bit tricky to navigate at first. There's a bit of a learning curve in the beginning.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

JP
Jean Pascal

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

Comprehensive software

Pros

It's a complete software everything from vehicle specs to billing for each unit. It helps us find past work and plan future maintenance easily. Also, It's really simple for me to schedule upcoming maintenance.

Cons

There are a few features we don't really use probably just because we didn't get proper training on them. It's more on us than the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sebastien

Machinery, 51-100 employees

More than a year

5.0

Covers everything I need

Pros

The technical service is spot on and quick. They keep the system updated often and the new modules they add are actually useful.

Cons

Whenever we run into a problem, we just call the MIR-RT team and they take care of it right away. Super helpful support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Camille

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0

Works great for local needs

Pros

We rely on it for tracking maintenance, repairs and costs. It keeps everything organized.

Cons

The way it integrates with other tools and systems is a big plus. It makes everything more seamless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dave

Machinery, 1-10 employees

More than a year

4.0

Next-gen fleet software

Pros

Even with a small team, It is simple and well-structured. We've had no trouble using it.

Cons

So far everything's been going really well! The setup was simple and the instructions were easy to understand. I didn't have any trouble getting started.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Camilo

Transportation/Trucking/Railroad, 11-50 employees

Less than 6 months

4.0

Tailored to current needs

Pros

Nothing feels confusing or overcomplicated. The way things are set up just makes sense and the whole process flows smoothly from one step to the next. It makes my work a lot easier and less stressful.

Cons

The initial setup especially getting all the info and databases in place took a bit of work but it was manageable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Daniel

Construction, 11-50 employees

Less than 6 months

5.0

Overall good solution

Pros

It's really easy to search for things in the system. I like how we can input a lot of info without it getting messy.

Cons

It would've been helpful if we could see unit costs per hour, including fixed costs. That would've made tracking even more accurate for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Camilo

Transportation/Trucking/Railroad, 11-50 employees

Less than 6 months

4.0

Tailored to current needs

Pros

Nothing feels confusing or overcomplicated. The way things are set up just makes sense and the whole process flows smoothly from one step to the next. It makes my work a lot easier and less stressful.

Cons

The initial setup especially getting all the info and databases in place took a bit of work but it was manageable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Daniel

Construction, 11-50 employees

Less than 6 months

5.0

Overall good solution

Pros

It's really easy to search for things in the system. I like how we can input a lot of info without it getting messy.

Cons

It would've been helpful if we could see unit costs per hour, including fixed costs. That would've made tracking even more accurate for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10