Robert Campbell
Construction, 500+ employees
Less than 6 months
“Mobile route sharing”
Pros
Sharing routes with teammates worked really well and using them on mobile devices was very convenient too.
Cons
One thing I'd still like to see is the option to get written instructions instead of only videos when looking for help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
austin medlin
Facilities Services, 1-10 employees
Less than 6 months
“Saves time and money on routing”
Pros
This software made a big difference for my company by saving us a lot of time, effort and money. It was very simple to use and ended up helping our business tremendously. Definitely a strong value for the price.
Cons
I didn't run into any issues with it.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
5
Functionality
7
Josh Demers
Not Specified, N/A employees
“Cuts non-billable driving time by hours”
Pros
Covering large driving routes takes a lot less time with this program and that has been the biggest benefit for my company. Non-billable time can really hurt any business so having software that cuts down so much of it makes a real difference. On some days, it saves us a couple of hours just by arranging stops in the right order and helping everything flow better. Really well done.
Cons
No glitches or errors at all.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jim Kelm
Not Specified, N/A employees
“Organized accounts cut labor and vehicle costs”
Pros
MyRouteOnline worked really well for our sales team. The reps picked it up quickly and ended up using it every day without any trouble. The way it organized our accounts helped cut labor and vehicle costs and it also saved us a lot of valuable time when it came to winning new accounts and keeping up with existing ones. On top of that, their customer service has been outstanding.
Cons
There isn't anything wrong with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tia Campbell
Not Specified, N/A employees
“outstanding support”
Pros
One of the biggest reasons I've stuck with this product is the outstanding customer service. Even with a few flaws, the support team consistently makes the experience worthwhile. It really feels like the software has a lot of potential even if it still seems to be in an early stage. I do miss being able to click an address in my email and have it open directly on a map. That used to work and then suddenly stopped. Still, the customer service has remained excellent and that kind of support is incredibly valuable.
Cons
Some flaws are present in it including a feature that used to allow clicking an address in email to open in a map which have stopped working.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kandi Dugan
Not Specified, N/A employees
“Improved production percentage”
Pros
Using this program helped improve our production percentage and it has been a big help overall.
Cons
I haven't run into any problems to report.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Terisa Enstad
Not Specified, N/A employees
“Maps home tours for faster visits”
Pros
While searching for new homes we needed a better way to organize all the places we wanted to check out. I saved every address, entered them into this tool and it mapped out the simplest route for our drive-by visits. It was very simple to use and helped us get through our search much faster.
Cons
Didn't run into any dawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
louis routson
Not Specified, N/A employees
“Handles 20 daily stops with Google Maps export”
Pros
Covering busy city areas has become much more manageable with this software. I typically stop at around 20 locations a day and honestly I wouldn't be able to keep up that pace without it. It generates the route for me, then I send it to my phone by email. From there, I just open the email and tap the address which automatically opens in Google Maps. It makes the whole process fast and convenient.
Cons
I can't recall any setbacks about it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Peter Jeffrey
Not Specified, N/A employees
“Worked perfectly for 1 month fundraiser”
Pros
During a Boy Scout fundraising event, the software performed exactly as we needed. We only needed it for one month so we canceled the second PayPal payment without any trouble. We'll definitely be happy to use the tool again next year.
Cons
There were no issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David Jacobs
Not Specified, N/A employees
“Verifies driver hours and mileage accurately”
Pros
It's easy to use and also very cost-effective. We used to rely entirely on our self-employed drivers to tell us their hours and mileage but now we have a dependable way to verify exactly what they're doing, where they are, how long the job should take and when they're expected to arrive. So they know we can keep track of things and their invoices have dropped quite a bit. Thanks again and please keep up the good work.
Cons
Nothing wrong with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Paul Green
Not Specified, N/A employees
“Essential for new route drivers”
Pros
A must-have tool for anyone new to route driving.
Cons
I didn't run into any problems while using it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Loren Yarbrough
Not Specified, N/A employees
“Organized routes for driver unfamiliar with area”
Pros
After we brought on a new driver who didn't know the area at all we started comparing different companies to help manage our route. We chose this one and it turned out to be a really good decision. The routing tools made our route far more organized, simplified and efficient. On top of that the customer service has been excellent. They respond quickly anytime a question comes up.
Cons
Don't have any setbacks regarding the tool to mention here.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Heather Miner
Not Specified, N/A employees
“route options worth the price”
Pros
Using this program has been a real win. It's very user-friendly and the biggest advantage is how many route options and setup variations it gives us. It's absolutely worth every penny. If you spend your whole day in the car and are constantly driving to new places, I honestly don't think there's a better fit than this software.
Cons
I haven't run into any issues to be honest.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
