Parcel Tracker Mailroom Reviews

Pros

It made package intake much faster for us and simpler since our staff can scan items with any smartphone camera instead of relying on dedicated hardware. It works across all couriers and can even read handwritten labels which makes it practical for busy mailrooms with mixed deliveries. Automatic recipient notifications through email, SMS or Slack help cut down on pickup delays and reduce the number of status questions people send in. On top of that, the added security from e-signatures or photo confirmation at handoff is valuable and the real-time parcel flow reports plus audit trails give useful visibility for improving day-to-day operations.

Cons

This is really built for internal mailroom operations only so it is not the right fit for organizations that also need wider courier management or supply-chain logistics capabilities. The starting price of $67 per month is fair but it can climb in high-volume settings or for larger teams with more advanced requirements. It also depends heavily on staff consistently scanning and logging every package and if that process is not followed closely, the accuracy of the tracking can suffer.

Pros

Once everything was configured the system became very simple to use day to day. I think its also great that there are YouTube video guides for the features and they're clear, direct and don't waste time.

Cons

Something came up when I was bulk uploading details because it wasn't very obvious what the issue was. That said, the live chat support sorted it out quickly, explained what had gone wrong and showed me a workaround.

Pros

It handles both our incoming and outgoing mail really well and being able to add notes about what's inside each package is very useful. Downloading everything as a CSV is handy too and the automated email notifications sent to the right employees make the whole process much more efficient.

Cons

The application stops being usable when the WiFi goes down which can lead to delays in tracking packages accurately.

Pros

Using this to scan parcels into our department has been really effective. It does a solid job of recording each package with both the barcode or tracking number and a photo of the barcode which makes it much easier to find a parcel later when we need to look one up. Overall, it's a very useful product for scanning and tracking parcels efficiently.

Cons

Something that takes a bit getting used to is that the barcode reader will quickly detect almost any barcode or QR code nearby so it can take a little practice to make sure you're only scanning the specific code you actually need.

Pros

This has been quite simple to use. It supports multiple users without any hassle and delivers accurate, dependable tracking every time. The app feels modern and efficient making our workplace mail tracking much more simplified and reliable.

Cons

No system is ever completely perfect but this one comes real close. It has been reliable and effective overall, with only a very small amount of room for improvement.

Pros

Having photo confirmation at the time of receipt is easily the strongest part of this software. Paired with mobile phone support, it becomes an excellent way to manage and track high volumes of our incoming shipments efficiently, while also addressing accountability once a package leaves the mailroom's hands.

Cons

I'd suggest only a few quality-of-life additions, such as more customizable reporting and better package import options.

Pros

Being able to photograph parcels and assign them numbers is really useful to me. Adding new users is simple and updating people's details is just as simple.

Cons

At times the app can be glitchy and the search feature is hard to use when searching by name instead of scanning QR codes.

Pros

The interface is simple to navigate and can be customized to fit different workflows. Being able to batch import recipient lists through CSV saves a lot of time and makes the whole process much more efficient. The proof-of-delivery photo feature is another big advantage. Also I think the customizable recipient notifications are absolutely essential since a lot of other apps don't offer that level of flexibility.

Cons

One issue that does come up is that the application tends to crash or throw errors when it stays open for too long. Because of that, it has to be closed and reopened regularly to keep it working properly.

Pros

This app felt easy and very user-friendly to navigate. The training videos on YouTube were especially helpful and made it much easier to understand and learn all of the features.

Cons

I think the scanner could be imrpoved since it does not always pick up names on parcel labels when the text is smaller or harder to read. Because of that some manual entry is still needed.

Pros

It has been really useful for generating specific reports which have helped us identify several different ways to improve our mailing system.

Cons

The app has a few limitations that get in the way of providing top-level service to our customers, such as only allowing 2 photos.

Pros

Switching away from manual parcel logging became much easier once we started using Parcel Tracker. It covers everything a mailroom might need, whether the operation is small or large: detailed parcel records, signature capture at pickup and automatic notifications through SMS or email. The system is very customizable and the developers are clearly putting ongoing effort into improving it. The interface feels clean and is simple to navigate and having both a desktop version and iOS/Android apps is a big plus. Pricing also makes sense. It is reasonable for an enterprise, while the free version works well for a smaller mailroom.

Cons

A few minor UI issues have occurred and some useful fields or features still haven't been added yet. The mobile app on phones and tablets was a bit glitchy in the beginning and had syncing problems although that has since been resolved. One thing that would really help is the option to send notifications to more than one email address which hopefully comes in a future update. Overall, the developers do pay attention to feedback and seem genuinely committed to improving the product over time.

Pros

After a couple of years of using it across our buildings, it's genuinely transformed the way we handle deliveries. Implementation and launch was eays. Once the building and recipient details are uploaded, the system is ready to use almost immediately. Since we brought it in, problems like missing parcels, slow collections and the hassle of chasing down deliveries have dropped significantly. The whole process feels much more organized and efficient now. Their support team has been fantastic as well. Whenever we reach out with a question, they usually respond within just a few hours.

Cons

An improvement I'd really appreciate is an integration with our CRM so recipient details could update automatically. Right now, we still have to upload that information manually and having it sync directly into Parcel Tracker would save us time and help cut down on mistakes.

Pros

New users can get comfortable with the software in just a few days. Every scanned parcel is simple to track and the records are stored securely. It also sends email notifications with delivery dates and parcel details for everything that gets scanned. Overall, I think its good value for the money.

Cons

One issue is that the mobile app crashes repeatedly during use. It definitely needs a software update to make the app run more reliably.

Pros

Even after several years of using Parcel Tracker, it still delivers exactly what we need. The app is secure and our team really appreciates how simple it is to scan, notify and manage incoming packages using just a phone or tablet all without needing pricey equipment or a complicated setup. Features like duplicate detection and flexible workflows, including one- or two-step scanning, have made our process much more efficient. The web dashboard is also a big plus, giving us strong visibility and control over everything.

Cons

Got nothing bad to say.

Pros

Handling deliveries for my students and staff has become much faster with Parcel Tracker and the number of mistakes has dropped a lot. It lets us follow parcels through every stage of the delivery process, while giving staff and students much clearer updates and information. It has also helped us make far better use of our storage space.

Cons

There have been a few occasional IT issues but they were sorted out very quickly and the support from their team has been excellent.

Pros

Parcel Tracker is accessible and well structured, with plenty of useful possibilities. Registering packages on mobile is easy and the pickup process gives us a real sense of control over everything.

Cons

No specific downsides worth pointing out. It did take a bit of time to configure the system exactly the way we wanted but support was very helpful throughout so it all came together well. Proper training is important too and thankfully that was something we received.

Pros

Notification emails are brief yet effective for keeping our customers informed. There's plenty of flexibility in the customization so it can be adapted to match specific workflows without much trouble. The QR code pickup feature has been flawless and feels much quicker and more secure than relying on signatures or manually entering names. OCR is impressively accurate and has noticeably reduced the time spent on data entry. Support has also been outstanding, with fast replies and a team that clearly knows the product well.

Cons

For larger organizations with more complicated requirements, it might feel a bit too basic. That said, for small to mid-sized operations, there really aren't any major downsides. It delivers exactly what it's supposed to.

Pros

Busy delivery periods are much easier for us to manage with this in place. It speeds up the entire workflow, saves our staff a lot of time and helps everything keep moving during high-volume times like the start of term. It also cuts down on human error since there's less manual input and much less chance of mix-ups or missed parcels.

Cons

Only thing I'd like to see improved is the customisation. It would be really useful to personalise the notification emails with our own branding or extra details, such as collection hours.

Pros

From the product itself to the sales team, service and training, everything has been fantastic.

Cons

We've run into a few minor glitches now and then that required a reboot. Not much else.

Pros

Launch and deployment with Parcel Tracker was simple and learning how to use it didn't take me much time at all. The app has an appealing design and the administrator settings are put together really well.

Cons

There's nothing to criticize.