Parcel Tracker Mailroom Reviews

Pros

This is simple to navigate and works quickly when scanning packages. The app itself is simple to use and the multi-scan feature is the standout for me. It cuts down the time spent processing packages by a lot.

Cons

I guess the upgrades were a bit confusing to get around at first. Other than that, I really don't have many complaints.

Pros

Everything present in one system makes it possible to track our organization's incoming mail without needing to build a custom tool ourselves which has been really valuable.

Cons

The initial mail intake process is pretty tiring and takes a lot of time and we also had to buy specific labels so the mail could be scanned into the system.

Pros

The automatic email notifications to employees are really useful, being able to update where a package is stored in the mailroom helps me a lot. Also the pricing is very reasonable.

Cons

It matches the package to the wrong employee and it gets frustrating when that keeps happening repeatedly.

Pros

Checking in a parcel takes me just one click. And Parcel Tracker instantly emails the recipient. Adding or removing recipients is simple too.

Cons

Nothing comes to mind.

Pros

After getting familiar with how the software works, it really helps lighten my workload during the day especially when I'm receiving packages.

Cons

It definitely makes my job simpler. The system sends instant emails to recipients and all I have to do is use the app and snap a photo of the barcode to check items in and out.

Pros

Parceltracker has replaced our old paper-based parcel receiving process really well. We've been using the system for more than a year now and it has worked consistently for us. Whenever questions come up, the support team responds quickly and has always been dependable.

Cons

I think it would be nice to have a few additional customization options. Still there aren't actually any features missing that we currently need in our setup.

Pros

This software is part of my daily routine at work now and it has completely taken over from our old handwritten postal log. It's much more accurate and feels a lot more secure. Being able to enter details and take photos of parcels straight from a mobile phone makes the whole process much more convenient. It's also really useful when something is reported missing because the photo gives you clear proof that the parcel was delivered.

Cons

In the beginning I assumed recording parcels on a phone would take longer than writing everything down by hand. After getting used to it though, it turns out to be just as fast.

Pros

It is really user friendly and the package tracking is accurate with notifications that usually arrive on time. The layout is clean and uncomplicated which I like because managing deliveries and addresses feels convenient. Features like file uploads and email alerts also make communication clearer and help keep everything organized.

Cons

There are times when notifications come through a bit late and some residents do not always receive their QR codes consistently which can make package pickup inconvenient. It would also be better if support for some smaller courier services was expanded.

Pros

Implementation was very easy, it works reliably and it does exactly what it's meant to do. The simple design also makes it practical for a wide range of settings and use cases so I really like it.

Cons

Some features are missing though they may be added soon. At the moment, it also doesn't integrate with common messaging platforms like Microsoft Teams or Slack.

Pros

The interface is clean and user-friendly so getting started doesn't take long at all. Scanning parcels and collection items for delivery is fast and the support team has been very responsive whenever I needed help.

Cons

There are occasional lag issues especially on lower-spec devices. We also had one incident where all of our data was wiped from the app although the support staff helped recover it.

Pros

Setting up recipients didn't take much effort at all. One feature that really mattered to us was the ability to add multiple email addresses for notifications and Parcel Tracker was the only app we reviewed that actually included that option. On the few occasions we've run into problems, customer support has been very fast to fix them. Since we're in Canada and the app is based in the UK, I expected the time difference might make support harder to reach but I've always received a response almost immediately.

Cons

The Android app can be a little glitchy at times but the issues have always been resolved very quickly. Aside from that, we really haven't had any other problems.

Pros

The app is simple to work with and the customer support has honestly been outstanding. Whenever I've had a question or run into an issue, the team has responded quickly and handled it really well.

Cons

A recent update has made the parcel scanning process a bit more difficult for us. That said, I really can't criticize the team because they've been excellent every time I've reached out with questions.

Pros

It's easy to use, gives real-time updates and makes it simple for us to see who picked up a parcel and when it was delivered. The real-time customer service is also a big plus and helps whenever needed.

Cons

There's honestly not much to complain about. The only annoying part is that the app occasionally freezes and when that happens you have to restart it which means losing any parcels scanned beforehand. Once it's reopened though, it goes back to working fine.

Pros

Keeping up with a high volume of resident parcels has been very easy for us with this software. It's simple to use, sends email notifications to residents for us and gives us a clear record of when packages were signed in and out which is really helpful for security. There was basically no learning curve getting started.

Cons

Once we ran into a bug where recipient details were temporarily being deleted. After we reached out, support fixed it quickly.

Pros

I appreciate that it is so user friendly and the security is excellent. Our residents really enjoy it and it has made day-to-day package management much simpler for us especially since we handle a high volume of deliveries every day.

Cons

I've observed a minor issue once in a while when scanning QR codes though that may be related to the lighting in the building. Aside from that, we have not run into any other problems.

Pros

Even those of our employees who aren't very comfortable with technology were able to use it without any trouble.

Cons

There really wasn't much to complain about. The only issue was that it wasn't very practical to use offline when there was no cell signal or Wi-Fi even though we were told uploads would be possible once service returned.

Pros

Initializing is quick and it runs without bugs, picks up the recipient information easily and the interface has a clean, polished look.

Cons

In my opinion, some of the UX/UI elements could be a bit more accessible especially for people with smaller hands. Switching between sites also doesn't feel as smooth as it could.

Pros

Package processing is so much faster for our team now with this app. The layout also helps us cut down on delivery mistakes which lowers the chances of packages ending up with the wrong recipient.

Cons

A few things still need improvement. Not every scanned photo gets saved in the system and I hope that gets fixed soon. The system also tends to confuse numbers like 5, 6, 8 and 9 especially when the text on labels is small. On top of that, when one resident is picking up several packages, we have to scan separate QR codes and spend extra time matching each code to the correct package. Any updates in these areas would be appreciated.

Pros

Switching to this app has been a big step forward for going digital especially in a residential environment. Before Parcel we tracked deliveries for senior residents by writing everything in and out in a binder and while that system had some benefits, it also had plenty of limitations. With this software keeping tabs on packages is much more reliable, particularly when staff, residents or couriers can't give a clear answer about an item. The browser version is also excellent for visual learners since it lets you build customized views and filter out anything you don't need to see.

Cons

Images do not always upload after an entry is submitted. It would also be much more helpful if the app prompted users to take a photo automatically, instead of making that an extra step by having to tap "take a photo." Another problem is that logged items do not always sync properly between different users and devices.

Pros

As a management company this platform has been really helpful to us for keeping track of every package that comes in. It has also cut down the number of complaints we get from residents.

Cons

Customer service has not been the strongest part. It also still lacks a feature to send individual invitation emails to residents when someone new moves in or when they miss the original invite.