Parcel Tracker Mailroom Reviews

Pros

This app has been perfect for managing all our parcels. No more folders, no more paper, no more Excel sheets and no more wasted time.

Cons

It would save even more time if there were a way to scan the parcel just once when notifying the customer.

Pros

It is very simple to use and it makes logging hundreds of parcels quick and hassle-free.

Cons

Sometimes the system slows down when too many parcels are scanned at once but pressing notify regularly usually fixes it.

Pros

Scanning parcels with this application is very easy for me. It picks up the data quickly and sends notifications to the receiver without much delay.

Cons

At times the AI feature doesn't fully handle more complex barcodes but it's still useful since the parcel can still be logged manually.

Pros

Both the app and the web platform are really easy to use. We can log parcels, track them and send notifications to customers in just seconds which saves our business a huge amount of time.

Cons

So far I honestly don't have anything negative to say about it. We did run into a small issue on the first day but their team resolved it quickly.

Pros

Logging hundreds of parcels used to take up a lot of time but this has made the whole process much quicker and far more manageable. The interface is really well designed and it's been cutting at least 20 minutes out of my day consistently.

Cons

Every now and then the system doesn't recognise a name and won't match it right away. It doesn't happen often though and most of the time it picks up the correct name on the second attempt.

Pros

Scanning 5-10 parcels only takes me a few seconds and the notification system works really well. Residents are usually able to come pick up their packages within minutes of us scanning them.

Cons

Only difficult part was the initial setup especially having to add more than 500 residents into the system.

Pros

With this software I find it really easy to scan incoming parcels and send students their tracking details.

Cons

It doesn't always capture the information correctly so some details still need to be entered manually.

Pros

This has made a real difference in our workflow. It works reliably, the system is easy to use and it sends emails directly to students which has taken a lot of pressure off my job and made things much more manageable.

Cons

An issue that comes up fairly often is that it misreads names. If that isn't caught before the emails go out, it can create a lot of confusion and chaos.

Pros

Handling a high volume of incoming parcels is much more manageable with this software and it gives our operation a more polished, professional look for customers.

Cons

At times the system freezes which means I have to go back and rescan parcels that were already scanned.

Pros

Parcel Tracker dramatically cut down the time we spent juggling a heavy parcel workload, all while giving customers a polished, professional impression.

Cons

It would help if 'notify' and 'collect' were easier to tell apart, maybe by using different colors. New users also don't always realize they need to complete every step when someone comes to pick up a parcel.

Pros

I'd describe this software as quick, modern and very user-friendly. The parcel photos make it simple to spot the right package and students really take to it because the QR code feature makes the whole process convenient.

Cons

The app is excellent overall though the separate screens for notifications and collections can occasionally be a little confusing.

Pros

Everything about it has been efficient. The rollout went off without any problems, my students picked it up quickly and it has saved us a significant amount of time.

Cons

None so far.

Pros

Getting through the mailroom workflow is easy. It pulls up the correct address, sends notifications to residents automatically and saves our team a huge amount of time.

Cons

It has been flawless for us and we honestly haven't run into any issues.

Pros

This is such a good app to use, with a brilliant interface that makes everything easy.

Cons

I don't have a simple complaint

Pros

The manual side of the parcel tracker works really well especially when we're delivering parcels to rooms and can sign them out on behalf of the residents.

Cons

Occasionally when scanning a parcel, it doesn't always pull up the right resident.

Pros

For both our staff and students who rely on it this is a really simple platform. It's quick to use and makes the whole process feel much more efficient.

Cons

Sometimes the scanned name doesn't match the one that ends up being displayed which can cause some confusion.

Pros

The interface is simple to navigate so it doesn't take much training to get our teams used to it. The photo reader works quickly and accurately, pulling up the right resident for each address without much effort. Automatic notifications to residents help speed up collection and the QR code-based pickup process cuts down on the amount of admin work needed.

Cons

I've noticed is that the app can slow down a bit when adding more than 15 to 20 parcels at once although that seems like it could be more of a hardware issue than a problem with the software itself.

Pros

Every team member of ours is able to access the system, sign out packages and see exactly who handled each one was a big advantage for us.

Cons

We didn't run into any features that felt unnecessary or failed to meet our needs.

Pros

Having clear visibility into where a parcel is and whether there's any delay gives us real peace of mind. It helps when updating customers and also makes it easier to trust that suppliers are on top of things.

Cons

The only problem is having to wait for updates and avoid constantly chasing the handling team for information.

Pros

Setup didn't take much effort. The email notifications sent to our employees have been really useful and the automation built into the system makes almost everything feel smooth.

Cons

A few glitches were noticed when syncing across devices and it can sometimes be unclear which packages were scanned in or out.