Parcel Tracker Mailroom Reviews

Pros

Using this system has been a no-brainer for our team. It's very simple to use, staff training is quick and it has been both reliable and fast in our every day use. Compared with our old process which was heavily manual, it has dramatically reduced the amount of work involved in managing parcels.

Cons

Really there aren't any downsides to this system. It's efficient, accurate and has worked extremely well for us.

Pros

Having a digital record for every resident's parcel has been incredibly helpful. I also appreciate being able to see right away whether a package is still being held or has already been collected because that makes answering resident queries much easier. It's also very easy to use and much quicker than the old process we used before.

Cons

The bulk upload for main residents worked really well but short-term or one-off stays can be a bit frustrating since those residents usually aren't already in the system. In those cases, we still have to rely on staff knowing about them which is really my only criticism.

Pros

It's been a big time-saver for our team and it's very simple to work with. Customers have also shared really positive feedback about the QR code notifications which have helped make our whole process more efficient.

Cons

Every now and then, the app scans a parcel and pulls in the wrong name.

Pros

Our residents get clear notifications with QR codes sent directly to their mobile phones which makes the whole process much more convenient for them.

Cons

Something that could be improved is bulk editing recipients since it's not very practical to do without risking the loss of parcel data.

Pros

Paying one QR fee per user instead of for every parcel is a much better setup and makes the software more cost-effective.

Cons

Sometimes the system doesn't automatically pick up names when items are scanned and I find that a little inconvenient.

Pros

Uploading lists and making changes when needed is very easy. Since our concierge role gets covered during vacations and sick days, we're constantly training new people on the system and it's been very easy for everyone to pick up. Our package volume also changes throughout the year so being able to move between the free and paid plans works really well for us because we only pay for what we actually need. I also made a mistake with the billing cycle once and their team refunded the months when our volume was lower.

Cons

One time we had to reset the password. I'm still not sure what caused it or whether one of our temporary staff may have changed something but it was resolved without much trouble.

Pros

I like the design, it's pretty clean and the overall layout is simple to navigate.

Cons

The company should add more payment options. Also, the delivery choices in the app should match the available receiving methods.

Pros

Our package handling process has been simplified because of this software and made much more manageable overall.

Cons

It would be helpful if the mobile app let you view the photos you've already taken.

Pros

It's simple to use from both the employee side and the resident side.

Cons

We haven't run into any problems and it's been simple to set up and manage.

Pros

This app has been a big help. It's really simple to work with and it makes managing a high volume of incoming parcels much more organized for us. It also adds extra security for staff on site when parcels are being stored on behalf of other people.

Cons

There is a bit of a learning curve if someone isn't very tech-savvy and the date extraction can sometimes be slightly delayed when there are changes in customer details.

Pros

Overall it has really solid service. It's simple to use and they're always making updates and adapting the product.

Cons

I don't really have a complaint now because they're currently introducing QR code scanning which should make things even more convenient.

Pros

I appreciate that it is a simple, conventional tool that feels secure and easy to use.

Cons

It keeps syncing constantly :) and it can occasionally slow down while scanning a barcode.

Pros

The interface is quite user friendly. Setup and configuration were quick, the pricing is reasonable and the technology does a really good job of reading names and addresses from photos. It's noticeably faster than other parcel management solutions we've used and it also handles old data well which helps us stay compliant with data retention policies.

Cons

There really haven't been many issues. We did run into a syncing problem once where the data appeared differently across devices but it was a rare occurrence.

Pros

Handling parcels in a busy mailroom is much quicker with this software. The email notification system for collection works really well and makes it simple for us to let people know when their items are ready to pick up.

Cons

The only area that could use some work is the syncing between different iPads and computers.

Pros

Installing it was easy and daily use has been just as simple for both our team and the students. It's been a really strong option for what we need.

Cons

I'd still love to see more branding options added but even with that, it's still a good solution.

Pros

I can scan parcels really fast with this software. The photo capture feature is very useful for taking a picture of each package and it makes locating parcels later much simpler. Being able to add notes is also a big help and adds extra convenience to the process.

Cons

It doesn't recognize addresses well when using Unit or Apartment numbers. When it fails to identify a recipient, it also doesn't suggest the closest matching name which definitely needs improvement. Scanning barcodes can also be difficult depending on the condition of the parcel.

Pros

Managing it day to day has been just as simple as it was to launch and deploy it. Whenever help is needed, the support team responds to us quickly and provides timely, useful assistance.

Cons

There really aren't any downsides to mention.... it simply works as expected.

Pros

Everything about it is quick and effortless. It speeds up tasks that used to take me quite a while especially with the volume we handle and it consistently works every time.

Cons

We've had no issues using the app at all and it runs really well on all of our staff's mobiles.

Pros

The system is simple to navigate, we haven't run into any real issues with it and updating our tenants' details whenever needed is quick and hassle-free.

Cons

We did run into a small issue on a few workplace devices where poor camera quality affected how well it worked but it was easy enough to solve by using our phones instead.

Pros

After years of relying on paper logs, switching to Parcel Tracker has made a huge difference to both our workload and the student experience. Being able to pull up records quickly is really helpful especially when students ask where their parcels are.

Cons

I'd say the device syncing needs improvement, as it could be a bit quicker.