Parcel Tracker Mailroom Reviews

Pros

Using this in student accommodation has been really effective for us. It's quick, simple and takes a lot of hassle out of the job for our team. The barcode students get by email is especially useful since we can just scan it and instantly see which parcel needs to be handed over.

Cons

I haven't had any problems with the app and it's very easy to use. The only thing I'd suggest is requiring a signature for every parcel that's collected, rather than only having students sign the first time.

Pros

Being able to snap a photo of each parcel and note any damage has been really useful. Sending emails to everyone at once also saves us a lot of time and the follow-up feature is a big plus.

Cons

Getting the service integrated took a little while because the organizational setup we were using before didn't fit with this system so we had to rethink how we manage and organize parcels from the ground up.

Pros

Parcel Tracker has been a real time saver for us. The system is very user-friendly and it's simple to get around without much effort. It's also reassuring to know helpful support is available whenever needed.

Cons

We've only been using it for about a week so far but at this point we still haven't come across any problems.

Pros

For us the biggest advantage of this product is how efficient it is. It saves a huge amount of time!

Cons

Since the product is very simple to use I haven't had any difficulties with it.

Pros

Adding hundreds of individual records only takes us a few seconds instead of days which is a huge time saver. The system is very user-friendly especially for people who are at least somewhat comfortable with technology.

Cons

Anyone who does not regularly work with IT systems may need a bit of time before they feel fully comfortable using the software.

Pros

It has done an excellent job of tracking our parcels. Also it has made processing and collecting deliveries at least ten times faster and the onboarding to the software was very well handled. Having both a dedicated phone app and a PC dashboard is really useful and the notes feature comes in handy for logging anything important about a parcel, such as if it arrived damaged.

Cons

My only criticism (and its a minor one) is that I would have preferred single scan mode to be the default instead of two-scan mode. That said, it was very simple to change in the settings.

Pros

When I scan a student's barcode, the app immediately shows their name and room number which makes finding the right parcel simple.

Cons

Honestly I don't have any complaints. It's a very good app and really simple to use.

Pros

It feels very simple thanks to its super user-friendly interface and keeping an eye on parcels quickly and accurately couldn't be more convenient.

Cons

Every now and then, the scan feature doesn't pick up all the parcel details but it happens very rarely so I guess it's not that hard.

Pros

Students really appreciate how immediate it is. The moment a parcel arrives, they get notified right away and it also helps us keep track of anything that might go missing.

Cons

Nothing significant to complain about. Adding names can be a bit annoying but that's not really an issue with the app itself.

Pros

This is really simple to use and it lets us scan hundreds of parcels every day without any trouble.

Cons

It looks a lot like other phones so it can be easy to misplace.

Pros

Checking up on our residents' packages is really helpful and makes the process a lot more convenient.

Cons

At times a resident doesn't show up in the saved list which can make searches a bit frustrating.

Pros

It's quick to work with and the whole thing feels simple to use.

Cons

I honestly haven't run into anything about the software that I dislike. It just does what it's supposed to do.

Pros

The whole process is laid out step by step so it's simple to follow and use.

Cons

Occassionally the information isn't completely accurate. It may show a certain number of parcels but the actual amount on hand can be higher or lower which I find to be a bit inconvenient.

Pros

What I really appreciate about this software is how well it keeps me updated. It shows exactly how many packages are currently in the system and how many have already been logged out which makes staying on top of everything much easier.

Cons

I don't like that it doesn't always read packages correctly when scanning the QR code so the scan can be inaccurate at times.

Pros

Everything works really quickly and the app is very easy to use. Training was available but honestly I think it's simple enough to pick up without much help anyway. It's really useful being able to track both incoming and outgoing parcels, along with the times deliveries take place.

Cons

Every now and then, I have to scan a parcel twice because the barcode doesn't always register on the first try.

Pros

Handing packages over to residents right when they pick them up is very easy. The system is also dependable for checking whether we have packages in the mailroom and seeing how many are currently there. Also it's simple to use overall which makes the whole process much more convenient.

Cons

One issue i've noticed is that the count of available packages can take a while to refresh for residents who are coming to pick them up. The signature process can also be a bit slow and at times it asks for more than one signature.

Pros

The mobile app made it really convenient for me to use this software. The whole system feels user-friendly and simple to navigate.

Cons

Updates don't always sync properly across users. I also kept getting multiple notifications for the same message which was frustrating.

Pros

Launch and implementation with Parcel Tracker is very easy and the interface feels simple to use. It also takes a photo of each package as I scan it in which is really useful later when I'm dealing with a large volume of deliveries and need a quick visual reference. Another plus is that it supports a high number of users and recipients without much trouble.

Cons

It doesn't sync reliably across everyone's devices so different users can end up seeing completely different package counts. It also lacks a practical way to run a package audit when something was picked up but never scanned out of the app which makes tracking down discrepancies difficult.

Pros

Using it on a mobile device makes the whole process very simple and the insights into peak times and parcel volumes are really useful. It helps save a noticeable amount of time during the day.

Cons

The app does not always sync right away and there are times when recipients do not show up immediately. Thankfully, the manual search option helps work around that.

Pros

The app is simple with a clean, well-designed interface. It brings a very modern way of managing parcels. Looking up packages is much faster because of the photos taken during processing and having the room numbers displayed at the top makes identification much simpler. The system is also very fast, with students getting notified immediately after we process their parcels. The QR codes scan reliably even when screens are blurry or not very well lit. Collection is very simple to manage and updating recipients' email addresses on the phone is convenient too.

Cons

An issue I've observed is that the same parcel can be scanned twice because the system does not detect when it has already been processed. Also, anyone with the QR code could collect a parcel so we ended up asking for IDs again to make sure students are not picking up each other's packages. Another downside is that at least 3 of us handle parcels throughout the day and it takes extra time having to enter our email addresses and passwords every time we switch users on the device.