Parcel Tracker Mailroom Reviews

Pros

Their team communicated really well and made the training process simple. The package was adjusted to fit our business needs and the system is simple to use across the whole portfolio for both managed users and tenants. It also helps us keep track of stock in the parcel room and the GDPR-compliant digital signatures add an extra layer of security. Another big plus is being able to add or update properties in Parcel Tracker as the company continues to grow.

Cons

There is a small bit of manual work involved with CSV uploads when new residents move in since it doesn't directly integrate with the tenancy portal we use.

Pros

The interface is user friendly and getting everything set up and learning the navigation was easy. It saves our staff a lot of time when tracking parcels and overall it's been a really useful tool for the team.

Cons

Every now and then it can freeze or lag a little but it's still early on for us since our teams have only just started using it so we'll see how it goes.

Pros

After rolling this out in our student accommodation business, I've been really impressed with it. The app is very easy to use, everything is laid out clearly and most importantly it feels extremely secure. It protects both our team and the students so parcels are handled properly and the whole process is recorded as it should be.

Cons

Something that could be improved is the first email students receive because it is not very clear at the moment. You really need to let tenants know in advance how the system works. It would probably help if the message was more direct something along the lines of "your parcel is downstairs, please go to reception."

Pros

Their app is simple and user-friendly which helps cut down on mistakes and gives our residents peace of mind knowing their mail is being received responsibly.

Cons

One thing that could make it even better is adding software that can recognize handwritten addresses.

Pros

This postal app works fast, does the job well and is simple for us to use without taking much time to figure out.

Cons

Students are having trouble finding the email they need in order to scan.

Pros

Using it is very simple and it makes handling parcel deliveries much more manageable for our team.

Cons

The email that goes out to tenants doesn't clearly explain what the QR code is meant to be used for.

Pros

Checking whether a student's parcel has arrived is very simple for me and the system is really easy to use overall.

Cons

One issue is that the email notifications frequently end up in junk or spam folders.

Pros

Scanning parcels makes it really simple to show my students exactly where their items are and to check their location at reception. The app is easy to navigate and it saves a lot of time that would otherwise be spent searching around for parcels.

Cons

Because the product is still new some students do not really know how it works. It can be tricky when they arrive without a QR code or cannot access their emails to find it but it helps that you can still search for people by name.

Pros

The software has been user-friendly, innovative and much faster for processing post than the way we handled it before. Their support has also been really helpful.

Cons

We haven't been using the app long enough to spot any issues yet and at this point we haven't come across any cons.

Pros

Using this software has been a really positive experience. It's quick, simple to work with and the whole process feels simple. On top of that, customer support responds very fast whenever we need help.

Cons

I haven't run into any problems with the software.

Pros

Its interface is clean and it only takes a few minutes to understand the process before you are up and running. Automatic resident email notifications are a huge help so all I really need to do is scan the parcel and wait for the resident to collect it. I can work through large piles of deliveries in no time which has saved me a lot of time that I can now spend on other tasks. The collection process is just as simple: residents bring the QR code that was automatically emailed to them, I scan it and the package is collected. If they agree, they only need to sign once which makes the whole process even more convenient and much more Covid-friendly since multiple people do not have to keep touching the same device.

Cons

Only real downside I have noticed is that the software can struggle quite a bit with recognizing international names. In those situations, I usually have to search using the room number or enter the resident's name manually to find the right person. It is still very simple to locate people manually so it is not a major issue but it can definitely be a little frustrating at times.

Pros

This platform is very easy to use and it lets us process multiple uplifts with a single scan.

Cons

No issues to mention at this stage since the system has only just been introduced.

Pros

It saves us a lot of time when logging parcels.

Cons

Getting used to the new system took some time at first but customer support was helpful throughout the transition.

Pros

Everything is quick and easy to move through, with a really engaging interactive system. I like it.

Cons

I haven't run into any downsides at this point.. it's been excellent overall.

Pros

Getting this app up and running was incredibly easy and it does a fantastic job of handling even our busiest parcel intake periods. The students are really happy with it too which has made a big difference for us.

Cons

The only minor downside is that glare can occasionally interfere with barcode scanning but it's normally pretty quick and simple to sort out.

Pros

Scanning parcels really simplifies the whole process for us. As soon as a package arrives, you can scan it and quickly identify the right person without any hassle. The notifications also go out fast and the collection confirmation is just as prompt.

Cons

What would improve it is having an option to add a person immediately when they don't appear after scanning, instead of having to handle that separately.

Pros

This works much faster than the system we were using before.

Cons

There are a few unnecessary steps to take when students come to collect their parcels.

Pros

Handling parcel confirmations for 270 international students in our accommodation has been much easier with this app. It helps us log deliveries securely and quickly, then automatically emails the student to let them know a parcel is waiting at reception. The system is clear enough for our international students to understand without confusion and they're much happier not having to keep coming back to reception to check whether something has arrived.

Cons

Most of the time, the parcel goes straight to the correct recipient from the list of possible names. On a few occasions though, it assigns a default name instead. It's not a major problem since we can still search for the right student without much trouble.

Pros

The app feels really easy to use with no messing around. The students in the accommodation barely have to do anything which is a huge improvement compared with our old system. Once the address book is uploaded, everything is pretty much ready to go.

Cons

Students still have to sign for their parcels manually. They need to do this on the reception phone which means I have to clean it after every use to keep things safe from a Covid hygiene point of view.

Pros

Something that works really well is how the system usually identifies the parcel recipient automatically and when it doesn't, assigning the right person is still fast and easy, exactly as it should be. It's also useful that we can mark a parcel as damaged during that step and attach a photo which definitely comes in handy.

Cons

It still feels like a few features are missing especially the option to delete a parcel if it was assigned by mistake. The recipient should be able to fully see that this happened and the person who made the assignment should also have the ability to leave comments on that action.