Total 121 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

35%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

HA
henrique A.

Facilities Services, N/A employees

Less than a year

5.0

“practical maintenance tracking”

Pros

This system is very practical to use and offers us solid support when it comes to monitoring both preventive and corrective maintenance.

Cons

One thing that's missing in the maintenance map is an option to remove the P from a monthly schedule when it hasn't been updated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ES
Edvaldo S.

Food & Beverages, N/A employees

More than a year

4.0

“complete, comprehensive system”

Pros

It delivers strong speed, plenty of flexibility and excellent traceability.

Cons

I think t's still a bit soon for me to give a full evaluation but what I can say is that implementation was not very smooth.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LB
Leonardo B.

Ranching, N/A employees

More than a year

4.0

“helpful fuel management module”

Pros

The feature we rely on most now is the fuel supply and storage tank module. It has turned into one of the most valuable tools for us and even though the implementation had a few bumps at the beginning, it now handles the company's average fuel and oil consumption along with the related costs very well.

Cons

One area that still needs improvement is how quickly reported issues are handled. Our company has a wide range of needs that SISMETRO is working to accommodate so the support team could be more dedicated to a large business like ours, with faster replies and updates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

JT
Jeferson T.

Machinery, N/A employees

More than a year

5.0

“essential for fleet management”

Pros

This tool is essential to me for managing fleets and services and it's very accessible to use.

Cons

It's not really a complaint but it would be helpful if the GPS location were added automatically when registering a customer along with their information.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

LK
Livia K.

Oil & Energy, N/A employees

Less than a year

4.0

“reliable inventory tracking”

Pros

Keeping tabs on inventory is much more manageable with this software. It also lets us review finished services along with the materials that were used. Pulling work hours is simple which makes handling employee payroll a lot easier.

Cons

Occassionally after removing a product from inventory it still appears as available in stock. There are also moments when the system freezes while products are being removed.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

CEF
Carlos Eduardo F.

Mining & Metals, N/A employees

More than a year

4.0

“practical app for daily use”

Pros

Using it feels practical day to day especially with the smartphone app integration and the preventive service order management which helps us a lot with maintenance follow-up.

Cons

The way service order lists are organized along with equipment and user registration needs improvement. It also doesn't let more than one technician be assigned to the same service order. On top of that for a maintenance plan to run a technician has to be assigned first which makes it impossible to create a work team and apply the same plan across all shifts.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

BT
Bruno T.

Food & Beverages, N/A employees

More than a year

5.0

“maintenance scheduling made simple”

Pros

Monitoring maintenance schedules with it is easy and that has really helped us improve both preventive and corrective maintenance management.

Cons

So far I don't have any negative feedback to give.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

EF
Eliezer F.

Food Production, N/A employees

Less than 6 months

5.0

“great company management coverage”

Pros

This is a strong and comprehensive system that handles key areas needed to manage a company well.

Cons

It's missing more automation in my opinion. At times tasks that could speed up the work and make it more efficient still can't be automated.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

GAD
geraldo antonio D.

Mechanical or Industrial Engineering, N/A employees

More than a year

5.0

“useful control for operations”

Pros

It brings a lot of practicality to our routine especially when it comes to organization, staff management and distributing operational plans for equipment and other related assets.

Cons

Up to this point, SISMETRO has been very helpful for keeping all of our processes organized and I really have not run into any issues while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JF
Jeferson F.

Mechanical or Industrial Engineering, N/A employees

More than a year

5.0

“flexible offline capability”

Pros

Compared with other systems I've used, this one stands out overall because it can keep working offline and can also be adapted to fit different needs.

Cons

From time to time, there are bugs that cause the labels to shift out of place.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

JAM
Jose Alexandre M.

Food & Beverages, N/A employees

More than a year

4.0

“Solid features, quick task handling”

Pros

It offers a solid variety of features. It's quick to locate what I need and handle different tasks without much effort.

Cons

I'm still in the process of evaluating possible issues but up to this point I haven't run into any problems while using it. The services are readily accessible and the platform has been performing well.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

REW
Rafael Eduardo W.

Food & Beverages, N/A employees

More than a year

5.0

“adaptable workflow”

Pros

It's very practical and quick to get used to so adapting to it didn't take me much time or effort.

Cons

On certain days maintenance work causes the system to become very slow but I suppose thats a given.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

HA
Heitor A.

Mechanical or Industrial Engineering, N/A employees

Less than a year

4.0

“mobile access with photo and maintenance plan features”

Pros

Being able to access it from a mobile phone is really convenient for me. The way it uses photos and maintenance plans is also very practical and helpful.

Cons

A few features still have room for improvement.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

LSD
Luiz Sergio D.

Industrial Automation, N/A employees

More than a year

5.0

“strong photo record feature”

Pros

I think the photo record feature is really useful and it's a big plus that the images can still be edited later when needed.

Cons

It would be even better if there were an option to edit the hours worked while opening and performing services.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AD
Ademar D.

Packaging and Containers, N/A employees

Less than a year

5.0

“Mobile navigation works well”

Pros

Using it on a mobile phone works really well and the system is very easy to navigate.

Cons

I didn't run into any issues while using the software but it would be even better if users had the option to cancel work hours started on the phone. There are times when someone begins an inspection and then needs to switch to a different task where this would be useful to have.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EF
Edson F.

Food Production, N/A employees

Less than a year

4.0

“boosts team productivity”

Pros

The simple way it works, along with its coordination features, helps a lot with our daily tasks and makes our team more productive.

Cons

A few functions we need still can't be added on our end so we end up having to reach out to support.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

MS
Mateus S.

Mechanical or Industrial Engineering, N/A employees

Less than a year

5.0

“Fast report generation”

Pros

I use it to generate reports. Its usually a quick and easy process.

Cons

The system can crash and freeze at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS
Silvio S.

Food & Beverages, N/A employees

More than a year

4.0

“runs smoothly”

Pros

The software runs quickly and is consistently available whenever I need it.

Cons

At times certain updates make the system freeze.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MP
Marcio P.

Machinery, N/A employees

More than a year

5.0

“practical organization and planning”

Pros

It's a very practical system that helps us a lot with organization and planning in daily work.

Cons

UpSim app can be a bit difficult to access when closing service orders.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

FS
Fernando S.

Mechanical or Industrial Engineering, N/A employees

Less than a year

1.0

“problems with updates and support”

Pros

Entering info into the system is easy and the product itself is simple to use.

Cons

Technical support has been disappointing. Updates tend to cause problems after changes are made and the reporting side needs improvement.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

3