Track-POD Reviews

Pros

Switching away from a manual, time-consuming process gave us access to real-time information. The software has been valuable not just for our customers but also as a major time saver for our internal team.

Cons

Now that our fleet is being managed through this software, it would be ideal to address the remaining gaps. Most of the challenges left are with third-party carriers on outbound shipments and vendors on inbound. It would be very helpful if there were a way to require or strongly extend this software to those partners even if we had to absorb part of the cost for key ones because the efficiency gains would likely make it worthwhile. I'd also like to know whether there is any linking capability or information on how this could be done.

Pros

Very user-friendly and simple to work with and the pricing feels fair for the value it offers. Features like client notifications and ETA updates are especially useful to businesses like ours.

Cons

One downside is that it doesn't really account for actual traffic conditions. The preview can be inaccurate especially when traffic gets heavier.

Pros

Live tracking paired with customer notifications has been a real game changer for our business. We also really value the PODs captured for every delivery since they let us see exactly where on site the client received their order.

Cons

Route and order automation still isn't quite right. We regularly have to manually override it so it better fits our trucks. The mapping seems geared more toward cars and doesn't really account for truck-specific routes, like low bridges or load-restricted roads.

Pros

Using this program has been very convenient because it's simple to work with, highly practical and performs quickly.

Cons

I've noticed that the routes configured on the PC version don't always match the routes displayed to the driver on the Android app. On top of that, customer names sometimes get changed after they're assigned to routes.

Pros

Being able to follow drivers throughout their journey is really convenient for me and makes daily tracking much easier.

Cons

It feels a little bulky to work with at first and every now and then closing routes can be frustrating when the system doesn't want to complete the closeout.

Pros

Route planning and live tracking have made my work much simpler and the reporting is excellent.

Cons

This software has been excellent overall and I genuinely enjoy using it.

Pros

Being able to send multiple orders on the same route is really useful especially since it means only one signature is needed.

Cons

The photo limit is a bit restrictive since it only allows 10 pictures and we need more for vehicle checks. It would also help a lot if vehicle checks could be turned off for collections and couriers but that is not possible right now because the transport department requires them. It would be much better if this could be configured per unit since not everyone needs the vehicle check and it is really only necessary for transport dispatch. Another limitation is that once a route has been started, it cannot be deleted and the dispatch tablet cannot continue until that started route has been closed.

Pros

Managing routes in real time is very easy and it's simple to optimize or reshuffle them while getting clear updates throughout.

Cons

Sometimes it feels a little rigid. The customer support team genuinely does their best to help.

Pros

In our experience the API is easy to work with and the platform feels very user-friendly. It covers what we need and offers a really good price-to-quality balance.

Cons

The route sheet order numbers do not line up with the sequence of addresses.

Pros

Creating routes is really simple and the platform feels very user-friendly overall.

Cons

Everything works the way I want it to. Only thing I'd add is a direct calling option to reach the team when issues need to be resolved.

Pros

Switching to POD has made the biggest difference for my company. It's ideal for managing all deliveries and collections without relying on paper. We can track the logistics online and also review photos and the recipient's signature which gives us much better control. It's a very good software.

Cons

The reporting side could still be better. It would help a lot to have a single report where we can verify the full route, including all delivery and collection details in one place.

Pros

Having live driver tracking and instant updates makes a big difference and the platform is very user-friendly overall.

Cons

At times, when we edit items in an order in Track-POD, those changes disappear after reloading. The same thing happens with addresses occasionally, where they revert back. I've already reached out to support about it but it seems there's some kind of functionality conflict that prevents the updated order details from being saved.

Pros

It's an accessible product. I find it easy to work with and it offers plenty of options we can roll out over time to make our company's services even more professional.

Cons

I think the iOS and Android apps could be made more consistent since the differences between them are noticeable.

Pros

Tracking and managing deliveries is very simple for us which makes this software really convenient for daily use. From an IT professional's perspective the interface is well designed, pleasant to work with and helpful when checking information or resolving issues with parts of the distribution process.

Cons

Its integration with Sage can be frustrating at times especially when orders get stuck. That seems to be a problem shared between both Sage and Track-POD.

Pros

Packed with plenty of features and the latest pinpoint update has made it even better.

Cons

It would be even better in my opinion if it had more integrations available in lower-cost packages.

Pros

It has really improved the way we handle delivery customer service. We can now provide accurate ETAs sort out issues faster and access proof of delivery right away whenever we need it.

Cons

I'll be honest it took a few attempts to get familiar with where everything was in the system but once I got used to it, the layout felt logical.

Pros

Sending the POD PDF to our customers is quick and convenient which I like. Overall the software is pretty simple.

Cons

As of right now it doesn't support deliveries handled by common carriers, only those completed by the company's own fleet.

Pros

It helps us organize our deliveries and keep our drivers structured and coordinated.

Cons

There's no way to manage or track fuel consumption.

Pros

It's been really easy to use for our entire team and management could get to the reporting they needed without any hassle.

Cons

We're completely satisfied with this software.

Pros

Route planning is automated, the delivery process is fully traceable and the electronic POD helped us move to a completely paperless workflow.

Cons

It would be helpful to have customized client reports available through the web application.