Track-POD Reviews

Pros

It doesn't take me too long to plan routes when I use this program. It has also helped cut down the number of delivery drivers we need.

Cons

After I got familiar with how it works, it was smooth sailing. No problems!

Pros

The only part that works well and does the job for us is route planning.

Cons

Differences in volume and weight seriously limit the automation of everyday tasks which ends up creating a massive amount of manual work and extra human involvement. Customer support has been very poor.

Pros

Plotting routes, fixing issues and improving them for better efficiency is all very easy for me to do.

Cons

Nothing but good stuff.

Pros

It comes packed with features that really take a lot of the hassle out of daily work but it keeps itself simple despite that. Being able to view all orders and routes directly on the map makes planning incredibly simple for us. It also provides a very detailed breakdown of the workday or any selected period. By the way their support team is also excellent. They're fast to respond to us and always willing to assist. This software really freed up our time and gave us better control over our delivery business.

Cons

The shipping labels could still use some improvement.

Pros

The route planner and notification system have been really useful to us.

Cons

I think the mobile interface could be better. Map zooming on Mac is frustrating.

Pros

Route optimization and PDF document sharing have been extremely valuable for our company. These features have helped us improve delivery efficiency while also making our service more transparent for customers since they receive real-time notifications and get a PDF record for both delivery and payment.

Cons

Support is not as immediate as I would prefer and I'd also like to see more ERP integration options. It would be helpful if the app included additional details as well, such as custom fields and Actual COD.

Pros

The platform has been really helpful for planning and optimizing routes for our couriers.

Cons

Something I want to see is the ability to add a pickup point directly on the map and get an order summary that shows which pickups are included in that order.

Pros

It has always delivered the results we needed. The LAT/LONG accuracy has been reliable and it's a major improvement over the old paper-based process.

Cons

Parts of it still feel a little homemade. A few features simply don't work and customer support tended to shift the responsibility back onto us instead of properly helping us through the issues.

Pros

The PODs are clear and can be sent straight to our customers directly which is really useful.

Cons

Here's a list of problems I found: Map scrolling is too sensitive, there's no historical tracking for things like driver speeds, the system can be a bit difficult to use and adding extra drivers is expensive.

Pros

Running deliveries with our own fleet, we initially only wanted a simple POD solution but Track-POD ended up covering everything in one place. It lets us build cost-effective routes, manage multiple drivers and keep customers informed throughout the delivery process.

Cons

It would be even better if it connected with our e-commerce platform so customers could automatically receive order progress updates and confirmation once delivery is completed. Right now, we have to handle all of that manually.

Pros

The interface has plenty of customization options which makes it much cleaner to set up displays that actually match my day-to-day responsibilities. The real-time reporting has also made it much simpler to stay on top of customer delivery issues and follow up quickly when something comes up.

Cons

One thing that feels missing is the ability to connect with third-party tracking. It would be really helpful to monitor carrier shipments in the same dashboard where we already track our own deliveries.

Pros

Using this application has helped me keep my service standards high. It has also made it possible to land more government contracts where tracking is a requirement. I'd definitely recommend it to others.

Cons

There really aren't many downsides. I've run into a few bugs here and there but overall it's a solid product.

Pros

Real-time updates are a big plus especially when customers are waiting on a specific order or delivery. It helps us give the closest possible ETA which is really important. Another thing that's very useful is being able to provide an instant POD whenever there's a question about who received the delivery.

Cons

The part I like least is that there's a lot of information shown on the page that doesn't always feel necessary. It would be much better if the interface could be customized based on the department using it.

Pros

Having proof of delivery and routing built into the software has been a perfect fit for what we needed especially the option to set routes for bicycles.

Cons

We still haven't been able to get the mobile management app working the way we need. I also wish order entry was handled through a single interface instead of two separate front ends.

Pros

Being able to capture delivery signatures and photos has been really useful. I can also take a picture of the load which helps a lot with recordkeeping. Another big plus is the driver tracking since it lets me quickly check where they are when a customer calls asking how much longer it will be before their package arrives.

Cons

The only thing I don't really like is the shipping labels. They're not laid out like Purolator, UPS or Canada Post labels, where you can see both the sender's and receiver's information together on the same label.

Pros

This software covers everything we need, from route planning all the way through final delivery.

Cons

My only issue is that the delivery photos don't come through in the high resolution we need. Aside from that, everything else works very well.

Pros

Keeping tabs on our deliveries is easy with this software since it helps us follow up and make sure everything is being recorded correctly.

Cons

Can't think of a single bad thing.

Pros

Customer support has been excellent and the software performs reliably with very few glitches.

Cons

A few features we need are either missing or set up in a way that doesn't really fit how our team works.

Pros

Driver-based delivery sorting has been an excellent feature for us and it's something we rely on every single day.

Cons

The integration with our software was a bit challenging to set up.

Pros

Running a small business, it's been really helpful to offer more premium features without paying an unreasonable amount.

Cons

Mobile compatibility still isn't quite there so using it properly while on the move can be a challenge.