Upper

Upper’s driver dispatch feature helps teams assign optimized routes to drivers. It automatically distributes stops based on location capacity and workload balance, so dispatchers do not need to manually coordinate each route. Drivers receive clear structured plans that help them complete deliveries with fewer delays and confusion.

The platform sends automated customer notifications via email and SMS to keep recipients updated throughout the delivery process. It shares dispatch updates, estimated arrival times, and delivery status without requiring manual follow-ups from the team. This maintains clear communication with customers during active deliveries

Upper provides real-time GPS tracking that shows driver locations and route progress on a live map. Teams can monitor stop completion and movement across all active routes from a single view. This improves visibility and allows dispatchers to respond quickly when delays or changes occur.

Upper includes proof of delivery tools that let drivers capture signatures, photos, and notes directly in the app. Teams can confirm completed deliveries and maintain accurate records for every stop. This reduces disputes and improves accountability across operations.

The platform provides reporting and analytics focused on delivery and route performance. It tracks on-time performance, cost per delivery, route productivity, and driver performance. These metrics give teams a clear view of how routes are operating in real conditions.