BookSteam Reviews

“time-saving booking automation!

Pros

It was incredibly simple for me to get started and it saves a lot of my time. I really appreciated that everything, from scheduling appointments to sending reminders, works automatically without any hassle.

Cons

I'd prefer to see Constant Contact integration instead of Mailchimp but it's not a major issue or anything that would stop me from using it.

“Fantastic for studio scheduling

Pros

Managing our dance studio takes a lot less effort for me with its class scheduling software. Students can sign up for classes online without any hassle and keeping track of schedules is much more manageable. I also love the Stripe integration since payments are processed quickly and automatically which means no more following up on unpaid fees. Overall it saves our studio a ton of time.

Cons

At this point everything has been working really well. The memberships feature has been especially helpful because it makes handling recurring students much simpler.

“all appointments in one place

Pros

Having everything organized in one app has made a big difference for me. I don't have to deal with constant back-and-forth messages or try to keep track of appointments in my head anymore since it's all in one place. At first, it felt a little confusing but after using it for a bit, it became much clearer and ended up saving a lot of my time. It's especially useful when my schedule is packed or I'm managing a small business.

Cons

something i'm not a fan of is that it only allows a single reminder instead of multiple reminders. Still, it's not a huge issue for me and one reminder usually does the job.

“Simple classes and memberships

Pros

I found that setting up our classes was really easy because the system feels simple to use. I rely on the membership feature as well and everything works together really well.

Cons

Before this it was extremely difficult to find software that could handle both service bookings and class bookings while also supporting recurring memberships.

“helpful booking tool :)

Pros

This tool has been really helpful for me in booking appointments online. It saves time and keeps everything organized for our art school. It's not flawless but it works well and gets the job done.

Cons

One thing missing is Constant Contact integration so I have to use Mailchimp instead because that connection is available there. Still, it's not a deal breaker for us.

“booking that fits our studio

Pros

For my yoga business it's been much easier to manage with the scheduling app. It takes the hassle out of booking classes and private sessions for my clients. I especially like the online payment feature which makes transactions feel convenient. I also love being able to offer different yoga courses right through the app which adds to our services and keeps clients engaged. I'd definitely recommend it to other wellness businesses.

Cons

The only thing I'd still like to see is a waitlist feature added but it's definitely not a deal breaker.

“Simple class booking page

Pros

The setup process was easy and it makes booking yoga classes simple for my customers.

Cons

It's really helpful that my customers can schedule my services and classes from a single booking page.

“Convenient scheduling for classes

Pros

Managing our piano classes with it has been really convenient for me. It makes schedules easy to handle and customers can book their time slots without any hassle.

Cons

Mailchimp integration has also been a big plus since it makes communicating with our clients very convenient. At this point, I haven't come across anything negative about the app.

“booking and deposits made simple

Pros

This tool has been a lifesaver for me especially when it comes to scheduling classes and taking online deposits. Everything works the way it should and the fact that customers never complain tells me it's doing its job really well.

Cons

The only minor downside is that the small package includes just 5 staff members but it's not a big issue for us.

“affordable booking with packages

Pros

I think the pricing for the booking app is really good especially since it includes packages and memberships.

Cons

One feature we use a lot is Packages and it's been really helpful. Customers also find it very simple to use so honestly I don't have any complaints here.

“love it year after year

Pros

After using it for the past few years, I can honestly say I absolutely love it. The platform is very simple to navigate and my clients also find it really easy to use. I recently needed help from support and the response was amazing, they assisted me within minutes.

Cons

Honestly nothing comes to mind. I love it and anytime I've had a question or minor issue, it's always been resolved with a simple email.

“perfect fit for yoga studios

Pros

For my yoga business, this feels like the best app out there.

Cons

It lets me handle both my classes and courses at the same time which is really helpful.

“resource scheduling fits our spa

Pros

One feature I rely on all the time is the resources feature for my spa. It was surprisingly difficult for me to find an app that offered this so having it here has been really valuable.

Cons

There's honestly nothing I dislike. Everything has been working really well.

“Helpful class scheduling app

Pros

I've found running class bookings for my yoga business has been pretty simple with this app. It's easy to use and makes scheduling classes really convenient.

Cons

I can't think of anything I dislike about it.

“perfect for spa bookings

Pros

This app has been a really good fit for me and works perfectly for managing appointments and bookings at our spa.

Cons

One thing that would make it even better is having the option to send SMS messages to all of my clients at the same time.

“love it for booking for busy days

Pros

I feel like it's a real superhero when it comes to scheduling. It steps in, brings order to a chaotic calendar and handles bookings in a way that saves the day. Appointment mix-ups and double bookings are no longer a problem which has been a huge relief for me. The interface is also really polished and using it honestly feels like giving my brain a little break. It's the kind of scheduling sidekick I didn't realize I was missing.

Cons

My only complaint is that it still doesn't make me coffee in the morning!

“Best value for scheduling

Pros

It feels like having an incredibly organized assistant keeping all of our appointments under control and it only costs us $20.

Cons

If your business needs online scheduling, this is the one to go with. It was simple to set up, comes packed with features, supports online payments and invoicing and the pricing is very reasonable. After testing around five different platforms, it ended up being the best value for us.

“fantastic scheduling and billing

Pros

Getting class and course schedules in place really easy for me and managing invoices and payments no longer feels tough.

Cons

I understand no platform can include everything but I do wish there were an API available to connect it with other services.

“appointment system upgrade win

Pros

It has really helped me align how my salon runs and I've noticed a big improvement in customer satisfaction too. I'd definitely recommend it to any salon that wants to modernize the way appointments are managed.

Cons

At the moment, I honestly can't think of any downsides to this software. If that changes later on, I'd revisit my opinion.

“professional boost for bookings

Pros

Running my lash business feels much more polished and organized with it. It has helped me make day-to-day operations smoother and gives everything a more professional feel. I'd definitely recommend it to any lash business.

Cons

Id love to have the option to set up a second reminder but it's not a major issue for me.

“custom reminders that deliver

Pros

For our English lesson bookings, I feel it makes managing schedules a lot more manageable, acting like a virtual assistant. I've been able to tailor it to fit the way we work and the reminder feature has saved me from many no-shows. Anytime I've reached out for support, the team has been very helpful.

Cons

It's honestly difficult to come up with anything negative to say here.

“Booking that fits our practice

Pros

I've found our massage therapy business benefits greatly from using it for online appointment scheduling. The platform is user-friendly and has simplified my booking process making things more convenient for both clients and therapists.

Cons

I'd just like to see the trial period extended beyond 14 days so there's more time to fully test everything out.

“fantastic class scheduling for studios

Pros

In running my dance studio, I think it has been an excellent solution for class scheduling. I find the interface very user-friendly which makes it simple for both staff and clients to book and manage dance classes efficiently.

Cons

we really can't point to anything we liked least about the app.

“booking tools that transformed us!

Pros

Using it has changed how I run our auto detailing business. The interface is user-friendly and I can manage appointments the way I need. Syncing my calendar, setting pricing and sending automated reminders have all helped me align daily operations and improve the customer experience.

Cons

The only thing I'd really like to see is two-way sync with both my Outlook and Google calendars at the same time.

“Efficient booking

Pros

Since switching to it, I've seen our massage business run much more efficiently. I find setting up appointments very easy and my clients really appreciate how convenient it is to book. I'm genuinely glad I came across this app.

Cons

One thing I'd really love to see is QuickBooks integration so we could sync our data.

“Simple scheduling for salons

Pros

I'd definitely recommend it for online scheduling for my nail salon. I love how it connects easily with my website and social media which makes booking nail appointments really convenient for my clients. It has positively impacted both my daily operations and customer satisfaction.

Cons

I'd like to see more payment processor options available but it's not something that would stop me from using it.

“easy eyelash appointment system

Pros

Managing our eyelash appointment bookings with it has been a really positive experience. My clients can schedule appointments without confusion, pay online and even receive invoices which makes things much more convenient. I appreciate the simple platform and customizable service options and their customer support has been excellent whenever I had questions or issues.

Cons

One thing that could be improved is the support section since it would be even better if they added more help guides there.

“User-friendly yoga scheduling

Pros

For my yoga business, I'd definitely recommend this online scheduling app. I find it user-friendly, efficient and it has improved my booking process. My clients really appreciate the convenience of booking online and it has saved me time while cutting down on admin work.

Cons

I'm happy with just about everything in it and can't really think of any downsides.

“aligned archery class bookings

Pros

Right from the start, I've found the software very user-friendly and it has made our booking process much more efficient. I can quickly schedule and manage archery class sessions without hassle. I'm able to customize my availability, create recurring appointments and send automatic reminders which has reduced no-shows. Accepting online payments through it has improved how I handle operations overall.

Cons

Honestly we haven't run into anything to dislike about it at this point, it's been excellent.

“Focus on services not logistics

Pros

I've found it lets me put my energy into delivering top-notch massages instead of spending time on booking and cancellation logistics. It has become an essential part of how I run operations.

Cons

Reporting tools could be more powerful but that's only a small drawback compared with the overall efficiency it has brought us.

“Professional scheduling for salons

Pros

From day one, I've noticed it brings outstanding value to my business operations and customer management. I feel it adds a polished, professional touch to my booking system and I'm really happy with how it has improved the efficiency of my nail salon.

Cons

There was a bit of a learning period for my whole team to get comfortable with all the features it offers but once everyone got the hang of it, it turned into an essential part of our day-to-day workflow.

“Positive CPR class management

Pros

I've experienced running our CPR class schedule with it as a really positive experience. The interface feels clean and simple so my staff and I can book and manage classes without confusion. I especially value being able to set up recurring classes which saves me time.

Cons

Only thing I'd still like to see is an iOS app although it's manageable since it automatically opens the mobile version in Safari.

“Manageable yoga appointment software

Pros

For my yoga business, I've found it much more manageable since I started using this online appointment scheduling software. I feel the interface is very user-friendly so my clients can book and manage their appointments without trouble which cuts down a lot of admin work for me. I also rely on the automatic reminders which have noticeably reduced no-shows.

Cons

I'm just hoping they add integration with our current Salesforce CRM app at some point in the future.

“Flexible grooming staff scheduling

Pros

A big plus with this software is how flexible it is. I can adjust availability around my grooming staff's schedules which helps keep appointments running easily all day.

Cons

It would really help if it added a payment gateway built specifically for South African businesses. That would make online payments much more convenient and make the booking process even more convenient for both businesses and clients in South Africa.

“perfect for automated reminders

Pros

One thing that really works well with this software is how it sends reminders and notifications to my clients. It has helped cut down on no-shows and keeps my schedule running in a much more organized way. I also appreciate the Google Calendar integration since it makes it much harder to double-book or miss appointments.

Cons

I'd still like to see more payment gateway integrations added.

“Convenient all-in-one class booking

Pros

My customers can book a class and make their payment all in one place which has been really convenient. The automated reminders are also a big plus and help everything run better.

Cons

I wish it handled refunds automatically when someone cancels a class. Right now, I still have to remember to log into my payment software and process the refund manually.

“Helpful and patient support

Pros

One thing I really appreciate about it is how patient the customer service team is. They know the product well and are always helpful when I need assistance.

Cons

The one thing I wish it offered is a mobile app. I'm on the road a lot and it would be much more convenient to check my account without having to strain my eyes using the browser.

“Customizable calendars for staff

Pros

A big plus with it is its customizable calendars which make it simple to manage my staff availability and give clients the option to book online.

Cons

Even though it offers a mobile app, it doesn't include some of the features and functionality that are available in the web version.

“easy setup for admins

Pros

Using it has been very easy for our admins, teachers and clients. The system is simple to work with and the features can be customized to fit our needs. I've deliberately kept the setup and usage minimal for myself, my teachers and my clients so everything stays clear, simple and focused.

Cons

One small issue is the extra confirmation step required to validate a booking which some clients overlook especially when they're booking from their phones. It would also be really helpful to have a waitlist feature for group classes.

“Comprehensive appointment workflow

Pros

I find it handles the full appointment scheduling workflow and comes with a very comprehensive set of features.

Cons

It's automated scheduling would be even better if it included more advanced capabilities.

“flexible booking and data control

Pros

Getting started has been very easy for me. The initial setup took a bit of time but the process was clear and simple to work through. I've found it handles data management well and lets me manage bookings across different providers and locations.

Cons

Haven't come across any real issues with the system. We've used several other options before and this one hasn't shown any flaws for us.

“fantastic support and flexible booking

Pros

After searching for ages for a scheduling app that actually works for at-home services, I finally found one that came the closest to fitting my needs. Nothing out there was perfect but it gave me plenty of ways to adapt it and make it work really well for my business. Whenever I reached out for help, the support team was incredibly responsive and I'd definitely recommend it.

Cons

The platform is user-friendly, reasonably priced and packed with really useful features. Having the option to manage multiple locations is a big plus and the booking widgets for Facebook along with the mini booking webpage are very convenient. The client interface is also clean and pleasant to use.

“simple for teams and clients

Pros

I think it's very easy to use and I can also explain it easily to my coworkers as well as clients.

Cons

At this point, I don't have any issues or complaints about the product.

“online booking works beautifully

Pros

On both my website and Facebook, I've noticed the booking button works really well. My clients can book farm visits online without any trouble.

Cons

The only thing I'd like to see is the option to allow more than one booking in the same time slot without having to create a class with a fixed time.

“helpful support and perfect setup

Pros

Connecting everything was very easy for me and the system feels simple to work with. A big reason it went so smoothly is that the support team has been fantastic from the beginning and continues to be incredibly helpful.

Cons

One thing that bothers me is that the software is still not fully available in German. I would want to use everything in German, both the frontend as the top priority and the backend as the next step. Since I already handled the frontend on my side, I would gladly help with all German translation work if you send me the files. Another thing I am missing is the option to offer gifts to my clients, such as a birthday gift certificate. Right now, that does not really work for my needs because I have to purchase a gift certificate in a fixed way. I would also like to see changes to the package logic. It should be possible to use a package based on a certain price across all classes that have that same price, even if the classes have different names. I offer several classes at identical prices and I want clients to be able to redeem the package they bought for any of those classes. Similar to how references can be applied to more than one class, that kind of flexibility would be very useful here too. I also really enjoy the review feature but I would like the feedback email to be customizable and available in German as well. Regarding the calendar, I can embed the it calendar but it displays the participants of a class which could create a data protection problem. For now, I have added a Google Calendar to my customer webpage instead. It would also be helpful to receive a notification whenever clients purchase a package online. On top of that, I would love to get reminders about my clients' birthdays. There may be more ideas later but these are the main ones for now.

“formats information really well

Pros

One thing I really liked was how quickly it formatted the information for me.

Cons

At the same time, it still didn't check off a lot of the things we actually needed.

“affordable and very useful tool

Pros

I feel it's budget-friendly and genuinely very useful for my business.

Cons

There's still no app for it yet ,( once they release one, it'll be the BEST!

“stylish booking page and value

Pros

After Genbook raised its pricing, I moved all of my bookings over to this platform and haven't regretted it once. It costs less and I honestly think it's the better platform overall. I especially like the booking page design, it looks polished, modern and stylish.

Cons

Only thing missing on my end is Square integration. Aside from that, it's been a perfect platform.

“clear booking tools but cluttered reminders

Pros

During the free trial, I found it to be a great option while I compared booking software for my business. It's easy to navigate, simple to use and the client history is detailed enough for me to keep track of everything clearly.

Cons

Text reminder feature still needs work because it feels flawed at times. There are also too many options in certain areas and it would be better if those were condensed into fewer, more aligned choices.

“stellar support and user-friendly design

Pros

Whenever I've run into a problem with the software, the team has responded right away and kept communication excellent while fixing things or adjusting the software to fit my needs. Overall I really enjoy using it and find it fairly easy to work with.

Cons

A few features aren't very obvious and can be hard to locate. I'm not very technical so software that takes a really simple, step-by-step, "treat me like I'm 4 years old" kind of approach works best for me.