Last Updated
Overview
GuestDiary.com Booking Engine offers a cloud-based hotel booking system that enables properties to manage direct reservations efficiently. While it may require initial setup for seamless integration, its real-time availability updates, secure payment processing, and multi-property management make it a reliable choice for hotels and guesthouses looking to boost direct bookings.
Overall Rating
Based on 10 users reviews
4.6
Rating Distribution
Positive
90%
Neutral
0%
Negative
10%
Starting Price
Custom
GuestDiary.com Booking Engine Specifications
- Guest Management And CRM
- Reporting And Analytics
- Reservations And Booking
- Integration And API Support
What Is GuestDiary.com Booking Engine?
GuestDiary.com Booking Engine is a comprehensive solution designed for hotels and guesthouses to increase direct bookings and reduce reliance on costly OTAs. The software enables secure online payment processing, automates upselling of products and services, and lets properties create special offers and promotions to attract more guests. Suitable for small B&Bs as well as larger hotels, it provides reporting tools to track performance and optimize room sales efficiently, boosting overall revenue.
How Much Does GuestDiary.com Booking Engine Cost?
The pricing for GuestDiary.com Booking Engine starts at £/€89 per month for properties with 1–5 rooms. This plan includes the Cloud Diary PMS, Booking Engine, Channel Manager, and a new website, with 2.9% commission on direct website bookings. Further pricing tiers of the software are as follows:
- 6–10 Rooms: £/€99/month
- 11–20 Rooms: £/€149/month
- 21–35 Rooms: £/€179/month
- 36–50 Rooms: £/€229/month
- 50+ Rooms: Custom pricing
Disclaimer: The pricing is subject to change.
GuestDiary.com Booking Engine Integrations
Who Is GuestDiary.com Booking Engine For?
GuestDiary.com Booking Engine is ideal for a wide range of property types, including:
- Independent hotels
- Boutique guesthouses
- Bed and breakfasts
- Self-catering cottages
- Vacation rentals
Is GuestDiary.com Booking Engine Right For You?
If you manage a hotel, guesthouse, or B&B and want to increase direct bookings while reducing OTA commissions, GuestDiary.com Booking Engine is a perfect fit. Its secure, scalable platform allows credit card payments via Stripe, automated upselling, special offers, and comprehensive reporting. Ideal for small to larger properties, it streamlines reservations, prevents double bookings, and provides the tools needed to maximize revenue and grow your direct bookings efficiently.
Still unsure about GuestDiary.com Booking Engine? Contact us at (661) 384-7070 for further guidance.
GuestDiary.com Booking Engine Features
Upselling Products And Services
The platform allows hotels and guesthouses to create, manage, and sell additional products or services to guests. Users can set up upsells such as meals, experiences, or amenities, and integrate them directly into the booking process. This feature provides a structured way to generate extra revenue and enhance the guest experience.
Online Payments
The software supports credit card payments via Stripe, allowing guests to pay securely and automatically during booking. It handles payments efficiently, enabling properties to manage deposits, apply payments to bills, and finalize invoices on check-in or checkout. This feature ensures a smooth, convenient transaction process for both guests and staff.
Direct Booking Management
GuestDiary.com Booking Engine enables properties to manage direct reservations through their website, minimizing dependence on OTAs. The software helps hotels and guesthouses control availability, streamline booking processes, and increase revenue by capturing more direct bookings. Its tools ensure accurate room inventory and pricing management, helping properties maximize occupancy and revenue efficiently.
Comprehensive Reporting
GuestDiary.com Booking Engine provides detailed reporting tools, including night porter logs, full ledgers, monthly and yearly financial reports, and year-on-year comparisons. These insights allow properties to monitor performance, track revenue trends, and identify areas for improvement. Users can make informed operational and strategic decisions based on accurate and up-to-date data.
Pros And Cons of GuestDiary.com Booking Engine
Pros
Built‑in upsell tools for products and extras
Integrates with website and booking engine seamlessly
Easy direct bookings reduce reliance on OTA commissions
Cons
May require training to fully utilize all features
User interface could be more intuitive
GuestDiary.com Booking Engine Reviews
Total 10 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Ash
Not specified, N/A employees
“Data security failure”
Pros
I can't point to any positive feature of this software.
Cons
After a data leak, guests started receiving scam phishing messages on WhatsApp and I was one of them. The attempt looked very convincing which makes it even more concerning. Now I'm frustrated that I have to stay alert for scam calls, emails and WhatsApp messages going forward. Because the data clearly isn't secure, I won't book again with any company that uses this software.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Michael Mcveigh
Not specified, N/A employees
“offers smooth booking”
Pros
Coordinating Booking.com and Airbnb calendars during Covid was a real headache for us. Even though we only had 7 rooms, switching to Guest Diary made a huge difference. Once we moved over everything ran smoothly and took a lot of stress out of managing bookings. I'd definitely recommend it.
Cons
This isn't really a downside but I'd suggest having a couple of hours of on-site personal training at the start so it's easier to get familiar with the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle Cawley
Not specified, N/A employees
“fantastic support team”
Pros
Opening our doors in April, we found working with it to be an absolute pleasure. They came highly recommended to us and they've completely lived up to that reputation. Dermot and the team are always incredibly fast to reply whenever we need something adjusted or updated which has made a real difference. I'd happily recommend GuestDiary to anyone looking for a dependable channel management service.
Cons
I'd mention a downside if there was one but my experience using it has been completely trouble-free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What level of support does GuestDiary.com Booking Engine offer?
GuestDiary.com Booking Engine offers support via phone, email, WhatsApp, live chat, and an online contact form.
What other apps does GuestDiary.com Booking Engine integrate with?
The vendor has not listed any available third-party integrations for this software.
Who are the typical users of GuestDiary.com Booking Engine?
GuestDiary.com Booking Engine features are used by independent hotels, boutique guesthouses, bed and breakfasts, self-catering cottages, glamping sites, hostels, and vacation rental operators.
What language does GuestDiary.com Booking Engine support?
GuestDiary.com Booking Engine software primarily supports English.
Does GuestDiary.com Booking Engine offer an API?
Information about an API is currently unspecified by the vendor.
Does GuestDiary.com Booking Engine have a mobile app?
Yes, GuestDiary.com Booking Engine offers a dedicated mobile app.
What types of pricing plans does GuestDiary.com Booking Engine offer?
GuestDiary.com Booking Engine pricing starts at £/€89 per month for 1–5 rooms, including Cloud Diary PMS, Booking Engine, Channel Manager, and a new website, with 2.9% commission on direct bookings. Higher tiers range from £/€99 to £/€229 per month for 6–50 rooms, while 50+ rooms require custom pricing. A 3-month free trial is available. Get a detailed GuestDiary.com Booking Engine cost breakdown to make an informed decision.