“Appreciate the automated messaging feature”

Pros

The calendar sync and automated messaging have made managing everything feel smooth. They take a lot of the hassle out of day-to-day operations and keep things running efficiently.

Cons

The Price Optimizer hasn't been useful in my case because it keeps setting rates higher than similar local rentals and that's hurting my bookings.

“unprofessional company”

Pros

Getting started is simple and both the website and app are simple to navigate.

Cons

Unfortunately, this has been one of the most unreliable, inconsistent and unprofessional companies we've worked with in this industry. When something goes wrong, customer support can take days to respond and even then, the replies are often vague which leads to a lot of back-and-forth and even more delays. The calendar sync and integration features are especially poor. We've dealt with repeated double bookings because of glitches on their side and that's a complete dealbreaker for us.

“Disappointing experience”

Pros

There wasn't anything positive that stood out. The support was poor and the calendar integration was also disappointing.

Cons

This platform has been unreliable. Double bookings happened on and off and just in the past week alone we dealt with four of them. It created a huge amount of extra work for us as we tried to sort everything out with frustrated guests. Support didn't respond for days despite repeated attempts to contact them. The moment we canceled our subscription though, they suddenly started reaching out constantly. It ended up costing us time, money and our host ratings.

“All reservations in a single calendar”

Pros

Having all my rental reservations in a single calendar has been really helpful and it keeps my three platforms synced without any hassle.

Cons

At times, the interface feels less user-friendly than I need it to be.

“auto-generated messages save time”

Pros

Managing multiple channels in one place has been really helpful and the auto-generated messages to my team save time and keep everyone updated.

Cons

There are still some limitations when it comes to connecting with TripAdvisor and a few other listing sites.

“Calendar sync is helpful”

Pros

Keeping calendars in sync and handling guest messages has been really reliable.

Cons

I ran into some trouble when trying to connect my newest listings.

“Smooth Airbnb integration”

Pros

The Airbnb integration has been excellent and the platform feels very user-friendly overall. It's simple to use and doesn't take much effort to get comfortable with.

Cons

Initial setup did take a bit of time so getting everything configured at the beginning was somewhat time-consuming.

“exception automation capabilities”

Pros

The automations looked really useful and the platform was simple to use.

Cons

The personal booking site options felt limited. I was hoping to create a more inviting direct booking site.

“Keeps all platforms synced”

Pros

Keeping all my platforms synced and running on the same calendar pace has been a reliable and simple way to manage everything.

Cons

It doesn't seem very VRBO-friendly. At least for now, I haven't been able to get it connected properly.

“Most userfriendly platform I've used”

Pros

Compared with the other systems I tested this platform is much simpler to use and makes connecting to channels a lot more simple.

Cons

Customer support could respond faster and a live chat option would really help. I also don't like having to wait before I can use the locks manager.

“Exceptional integrations”

Pros

Setting it up as a first-time STR host was very simple and the platform was simple to understand from the beginning. We also really love the integrations it offers.

Cons

We haven't come across any issues yet but I'll update my review if anything changes.

“No issues so far”

Pros

Really simple to use and I haven't run into any issues whatsoever.

Cons

Nothing to mention here, I haven't had any problems at all so far.

“automated messaging has been a huge help”

Pros

Automated messaging takes a lot off my plate and that's easily the feature I value most. The cleaner portal and checklist are also fantastic and make day-to-day operations much more manageable.

Cons

Every now and then, the pricing integrations fall out of sync.

“Essential for my work”

Pros

Getting everything connected across my channels was incredibly simple with it. I use PriceLabs for calendar management and Turno for cleaning and I needed both tied into Airbnb. Without it, I really wouldn't have been able to make that setup work.

Cons

The cost felt a bit high at first but I can already tell it'll be worth it over time.

“Prompt support every time”

Pros

Whenever I need assistance, the team is really helpful and gets back to me fast with clear explanations.

Cons

I honestly haven't come across anything I dislike about it.

“Comprehensive property management solution”

Pros

Having everything in one place to manage our properties has been a huge plus for us.

Cons

Requiring guests to provide an email address along with their phone number would be better. We send our guestbook by email before arrival so they can check out the area, dining options and house requirements ahead of time.

“Dependable automation”

Pros

Being able to automate all my messages and reviews has been a huge help and the system has been very dependable. It takes a lot of recurring work off my plate every week.

Cons

Getting everything synced during the initial setup was a bit rough.

“Gamechanging guest messaging feature”

Pros

Automation has been the biggest benefit for us. The guest messaging feature has been a total game changer, it works flawlessly and guests really appreciate it. Sharing the information they need is quick and simple. The cleaning management has also been really strong. On top of that, being able to handle multiple booking platforms from one centralized app is easily the best feature.

Cons

I do wish the cleaning section worked more like a full task management feature. It would be much better if it covered not just cleaning but also repairs, maintenance and scheduled jobs like deep-clean days, filter changes or spa service. We can manage with the current setup but this area would be far more useful if it were more powerful especially with options to add individual photos for tasks, repairs and similar items.

“Nonexistent support”

Pros

I honestly don't have anything positive to mention. Customer support was basically nonexistent and it felt like they were relying on AI-generated replies instead of offering real help.

Cons

Pretty much everything was a problem. The platform feels badly run overall and integrating it with other booking channels was difficult. On top of that, it led to three double bookings in just one week.

“Solid website builder”

Pros

Everything runs really well especially the website builder and the integration with several platforms.

Cons

It currently supports only 3 platforms and it really should include at least TripAdvisor and Trip.com as well.