“simple to manage invoices”

Pros

Managing the calendar and monthly invoices is simple and the integrations with Turno and smart door locks are really useful. The automated messaging also works very well with Airbnb and Booking.

Cons

The VRBO functionality and messaging are terrible. It messed up my listings three different times, showing way too many beds per property like 16 or 18 when there should only be 3 to 4 and listing just 1 bathroom instead of the actual 2 or 3. Customer support is also very frustrating. Replies can take days, there's no live chat or phone support and the first response and often the second, usually doesn't even address or understand the issue which turns everything into a long back-and-forth. Setup took forever too though that seems common with channel managers so at this point I'm sticking with it instead of going through the hassle of switching.

“Automated my Airbnb business”

Pros

Using it has been really convenient and it's been a huge help with automating my Airbnb business.

Cons

I haven't come across any downsides so far, I've been happy with everything and don't really see any cons yet.

“Outstanding customer service”

Pros

Working with it feels very simple and the customer service has been amazing.

Cons

No complaints. The support team is excellent and always helps whenever you're unsure how to do something.

“offers a lot of depth”

Pros

Having all of our listings and details gathered in one platform has made managing everything much simpler. It feels very user-friendly while still offering a lot of depth so it works well as a powerful tool without being hard to navigate.

Cons

The integration side can be a bit complex at times and occasionally confusing. The step-by-step instructions also need to be updated so they actually reflect the real integration process for each platform.

“Easy to move around”

Pros

Everything about it feels very user friendly and getting around the app is simple and user-friendly.

Cons

I haven't run into any issues with the app.

“effortless calendar sync”

Pros

Bringing everything together from platforms like Airbnb, VRBO and others is incredibly simple. The calendar sync works effortlessly and staff communication can be automated which saves a lot of time.

Cons

Setting it up to run on autopilot does require some upfront time especially when organizing the account structure at the beginning.

“Broad variety of features”

Pros

Right from the start it has been very easy to handle, well organized and dependable. It comes with plenty of features that help automate serviced accommodation tasks which saves a lot of time and keeps everything running efficiently.

Cons

Customer support is only available by email and replies can be fairly slow sometimes taking a day or two. It would be even better if they added a live chat option. It's a small complaint but that would honestly make the software a perfect 10/10.

“brings together websites, messaging and calendars”

Pros

Having multiple websites, messaging and calendars brought together in one platform has been really useful and I've genuinely enjoyed using it.

Cons

The initial setup was a bit challenging at first but after I got the hang of it, it became much more manageable.

“AI-based customer support doesn't work”

Pros

The only real positives here are the automated messages and the integrated inbox which are about the only features this software has going for it.

Cons

Biggest reason this platform falls apart is its AI-based customer support. Everything seems fine right up until something goes wrong and then you can waste endless hours stuck in circles with AI that still cannot answer a specific question. Help emails feel like they disappear into a black hole because no one ever responds. My pricing is correct in GFH but it shows up wrong on my booking platforms which puts me at risk of losing money on my property, attracting lower-quality guests and possibly damaging my listing's reputation. At this point, I'm searching for a different integration service because this one has completely let me down. I would not recommend it to anyone.

“helpful optimization features”

Pros

Services they provide genuinely help with optimization.

Cons

A few of the menus can be a bit glitchy and don't always scroll properly.

“My go-to booking hub”

Pros

This is the software I rely on for managing bookings and staying in touch with customers.

Cons

I just wish it integrated with even more platforms.

“Team responds quickly”

Pros

Customer service has been great. The team always gets back to us quickly and responds in a timely manner.

Cons

Managing multiple linked units on the calendar has been challenging especially since there's no way to connect one parent unit to several units.