“Broken reports and poor support”

Pros

The idea behind having centralized, automated reporting across booking channels is exactly what we were looking for. If it actually worked the way it's supposed to, it could save us a lot of admin time.

Cons

The automated monthly reports are not functioning properly. The Booking.com numbers are wrong every single time so we end up having to fix them manually. We've tried multiple times to get this resolved but nothing has changed. The support team has promised call-backs that never happened and instead we just receive emails that don't solve the problem. On top of that, communication from our customer success manager has been nearly absent for months.

“Useful booking hub”

Pros

From day to day, it's been a practical way to keep everything organized. I mostly rely on it to centralize bookings, coordinate cleaners and cleaning schedules, automate guest messaging and make the check-in/check-out process more efficient.

Cons

Between the upfront annual fee and the monthly charges, it feels pretty excessive. It also seems like smaller hosts end up paying more for the subscription than enterprise users which doesn't make much sense. On top of that, there are occasional syncing issues.

“solid value for money”

Pros

Managing rentals and guest communication became much more simple with this software and it helped organize the whole process from beginning to end. It also offers really solid value for the price.

Cons

The toughest part was getting used to a new system and dealing with the learning curve that came with it. We also had to work through a few bugs along the way and make sure nothing in the setup interfered with bookings.

“Would recommend”

Pros

It's very user-friendly and makes it so much simpler to stay organized and keep track of everything.

Cons

Honestly, I haven't run into any issues with it. I really love this software and would absolutely recommend it to everyone.

“Helps prevent double bookings”

Pros

It quickly syncs all of my booking platforms which helps prevent any double bookings.

Cons

There's no live agent support since everything is handled through email.

“powerful all-in-one platform”

Pros

Running everything through this tool has made a big difference. It's a powerful all-in-one platform that keeps guest messaging, income reports and other hosting tasks much simpler to manage and I absolutely love using it.

Cons

The price optimizer still has room to grow especially when it comes to handling orphan gaps and a few more detailed settings. That said, I'm sure those improvements are already being considered.

“Huge timesaver”

Pros

Guesty as a single place to manage my Airbnb listings has been a huge time saver and keeps me from jumping between multiple tools. It's user-friendly, simple and very easy to understand.

Cons

At this point I really don't have any complaints. I haven't come across anything I dislike so far.

“Messaging and booking in one place”

Pros

Having messages and booking coordination in one place with guests and cleaners makes everything much more organized and manageable.

Cons

The mobile app can feel a bit slow and occasionally complex but it still does what I need it to do.

“misleading promises and shady billing”

Pros

At most, it has a nice-looking interface but aside from the visual design, there really isn't much else I can praise.

Cons

Sales team promises features that simply are not available and, in some cases, are not even planned on the roadmap. Then the onboarding team seems to drag everything out, buying time so billing can begin while the setup is still incomplete and the promised functionality never appears. Support was just as frustrating, during a test of a property connection with Airbnb, they told me Airbnb was down, even though my other PMS which handles 40 properties, was working with Airbnb without any issue at the same time. On top of that, the billing practices felt completely unethical. Even though they failed to provide what was promised, I was still charged a $1,000 onboarding fee for services that were never actually delivered and they also billed me $450 for three months without my authorization while continuing to stall and say they were getting the system ready.

“Amazing automation tools”

Pros

Managing multiple properties feels much more organized with this software because its automation tools handle a lot of the repetitive work. The integrations with major booking platforms connect smoothly which saves time and helps cut down on mistakes. I also appreciate the detailed reporting and analytics since they offer useful insights for improving day-to-day operations. On top of that, the customer support team is responsive and usually helps resolve issues quickly which makes the overall management process better.

Cons

Not a fan of the pricing especially for smaller businesses where it can feel quite expensive. On top of that, the large number of features can be a bit overwhelming at first so new users may face a pretty steep learning curve. There are also times during busy periods when customer support takes longer to respond and that can definitely be frustrating.

“efficient solution for managing multiple listings”

Pros

Managing several listings and keeping up with guest messages is much less time-consuming with this solution and it takes away a lot of the usual stress.

Cons

From time to time, my automated messages stop going out and I have to delete and recreate them to get them working again. We've also run into problems with the door lock generating new codes although I'm not sure whether that's caused by Guesty or the lock itself.

“A bit unreliable”

Pros

It brought all of my Airbnb listings together in one place which is definitely the most useful part for me.

Cons

Too often the platform won't load and sometimes it doesn't connect my listings to the correct place. Cleaner notifications fail more often than they actually get sent and the support is terrible, it can take weeks and sometimes even months, to hear back. My longest wait for a reply was 3 months.

“Uncomplicated setup”

Pros

Everything is simple to use and it brings all my booking channels together in one place. The setup process was simple too.

Cons

I just wish there were more payment processor options besides Stripe and PayPal.

“Covers the basics”

Pros

It covers the basics well enough but there are definitely other options available that offer more for a lower price.

Cons

The biggest frustration with it is the weak customer support. Hosts users seem to be treated as an afterthought, while most of the attention and resources clearly go to Guesty for Pros. It makes you wonder why they even offer a Hosts tier if they are not going to properly support it or keep improving the product. The advertising also feels misleading because you sign up expecting certain integrations, only to later realize that many of them are actually limited to the Pros subscription rather than the Hosts plan.

“centralized system”

Pros

Having everything in one place makes this platform really convenient for managing our operations. It's very user-friendly and makes handling multiple services simple and efficient.

Cons

It could be more flexible and it currently lacks more advanced pricing tools and AI capabilities.

“Automates routine tasks”

Pros

Handling multiple properties across different booking channels feels very simple with it. It's simple to navigate, works well with integrations, helps automate routine tasks and makes overall property management much more manageable.

Cons

The support team is helpful when they do respond but the response time can be slow. At times, the back-and-forth communication stretches out over several days.

“enjoyable experience”

Pros

The calendar and property-specific views made this platform really enjoyable to work with. Everything feels user-friendly and simple and setting up agents in the system takes hardly any effort. One thing I really appreciate is being able to pull in links to all the property details directly from the actual system.

Cons

An area that still feels somewhat disorganized is the payment flow. You can add credit cards but at times it is not very clear which button will actually run the payment in real time. There are also moments when we have to enter the card information and then wait for the system to process it manually.

“Complete solution with standout support”

Pros

It feels like a full-service platform, backed by a support team that's been excellent throughout. The technology is top-notch and the setup and configuration process is simple as well. On top of that, very few companies offer such a complete solution especially one that also covers guest communication.

Cons

I really don't have any complaints. I'm sure there will be things to work through over time especially as they keep adding more AI into the platform but up to now everything I've asked for has been handled to my satisfaction.

“Valuable integrations”

Pros

One of the biggest wins for me has been the integration tools that let me promote listings across different platforms. Being able to control smart locks directly from the site also takes a lot of pressure off and cuts down the amount of manual work I have to do.

Cons

On mobile, the calendar could definitely be more user-friendly. When I need to edit an existing reservation or change blocked dates, it usually takes several extra taps and a bit of back-and-forth before I can finish the task.

“Simpler compared with other tools”

Pros

Much simpler to work with than some other tools in the same category which makes daily use a lot more convenient.

Cons

It would be better if it worked more smoothly with other applications like Expedia Central.