Resy OS

What Is Resy OS?

Resy OS is a reservation and table management platform designed for restaurants, hotels, wineries, and hospitality groups. It offers a suite of tools including online booking, walk-in waitlists, floor plan management, and guest profiles to help hospitality businesses run daily.

service more smoothly. By centralizing reservations, guest history, and staff permissions in one dashboard, the platform helps operators track VIPs, manage seating, and coordinate service across single or multiple locations. Backed by American Express, it also connects businesses with a large base of diners already using the Resy app to discover and book tables.

What Is Resy OS Best For?

The platform stands out for its 'Notify' feature, which automatically alerts waitlisted guests the moment a cancellation opens up a table. Combined with real-time walk-in and reservation management, this can help restaurants keep seats filled throughout a shift instead of losing them to last-minute cancellations.

How Much Does Resy OS Cost?

Resy OS pricing starts at $289/month for its Platform tier, which covers core reservation and table management with POS integration. Additional pricing tiers of the software are:

• Essential: $289/month
• Platform 360: $459/month
• Premium: $459/month

In addition to the base subscription cost, organizations should also account for additional considerations. These include:

• Prepayment And Event Fees: 2%–3%/transaction on the Essential and Premium tiers for prepaid reservations and ticketed events, on top of standard payment processing fees
• Hardware Acquisition: Around $750–$1,500/location

Reviewers offer mixed feedback on pricing. Some note the flat-rate structure and low per-cover fees as good value. Others mention rising costs over time, including a jump in the monthly subscription and added POS integration fees.

Disclaimer: The pricing is subject to change.

Resy OS Integrations

The software supports integration with multiple systems and platforms, such as:

• Toast POS
• Square
• Lightspeed Retail
• Squirrel
• Loyalist

How Does Resy OS Work?

Here's how you can access the platform and use its features:

• Log in to your Resy OS account and complete onboarding with the Resy team
• Set up your venue's floor plan, table types, and service schedule in the dashboard
• Connect payment processing and, if applicable, your existing POS system
• List available reservation types, walk-in waitlist options, and ticketed events
• Accept and manage reservations and walk-ins in real time from the web dashboard or app
• Use Notify to automatically alert guests when a table opens up after a cancellation
• Review guest profiles and analytics to track preferences, VIPs, and covers over time

Who Is Resy OS For?

The platform serves a wide range of hospitality businesses that need reservation and guest management tools, including:

• Restaurants and bars
• Hotels
• Wineries
• Hospitality groups

Resy OS Use Cases

Based on our analysis of Resy OS's current tools and offerings, we have identified the following key business scenarios where it is well suited:

Restaurants Turning Cancellations Into Filled Tables

Restaurants use Notify to let guests join a digital waitlist and get an automatic alert the moment their preferred day and time opens up from a cancellation. This keeps books full through every service shift without staff having to manually re-call a waitlist. Guests also find out about openings faster than a phone call would reach them, which keeps them engaged with the venue.

Hotels Coordinating Dining Alongside Guest Stays

Hotels use Resy OS to manage on-property restaurant and bar reservations alongside their broader guest experience, giving front desk and F&B teams a shared view of table availability. This can help hotel restaurants stay organized during high-occupancy periods without relying on a separate paper or phone-based booking process.

Hospitality Groups Standardizing Service Across Locations

Multi-location hospitality groups use Resy OS to run reservations, waitlists, and guest profiles the same way across every venue, so managers can move between locations without learning a new system. Centralized guest history also helps staff recognize repeat guests and VIPs no matter which location they're dining at.

Fine-Dining And Event-Driven Venues Managing Prepaid Experiences

Venues running ticketed dinners, tastings, or prepaid experiences use the Essential and Premium tiers to handle deposits and prepayments directly through the reservation flow. This reduces no-shows on high-value bookings and gives operators more certainty when planning staffing and inventory for an event.

Is Resy OS Right For You?

If you're a restaurant, hotel, or hospitality group that wants to manage reservations, guest communication, and dining experiences through one platform while keeping day-to-day operations organized, Resy OS is worth considering.

Resy OS is also backed by American Express, giving venues access to American Express® Card Members and a network of diners who value quality hospitality experiences. Its guest insight and CRM tools also support the hospitality industry's growing focus on personalized guest experience and using guest data to build stronger relationships. For businesses handling payment information, Resy uses a PCI-compliant third-party payment processor.

Still doubtful if Resy OS is the right fit for you? Connect with us at (661) 384-7070 for further guidance.