AllianceHCM Reviews

“Effortless payroll and onboarding

Pros

Running payroll and onboarding feels effortless for me. Whenever I have a question, customer service is quick to respond and always follows up until everything is resolved.

Cons

Sometimes I wish this tool could handle everything, including employee benefits but I respect that they focus on doing what they already do exceptionally well.

“step by step payroll guidance

Pros

It makes payroll easy and convenient for me, guiding me step by step in a way that's simple to follow and understand.

Cons

I've had a great experience using it and haven't run into any problems. Whenever I do have a question, their customer service team is quick, friendly and helpful.

“Flexible payroll management

Pros

I find payroll management flexible and easy which saves me a lot of time.

Cons

I still need to follow up with this tool to get our employee onboarding and PTO tracking fully set up.

“Easy navigation and reliable support

Pros

Everything is easy to navigate and understand. The support team has always been helpful, knowledgeable and quick to resolve any issue I come across.

Cons

I'd appreciate a more detailed user guide within the system. Some topics are covered in the help section but not all, having one complete resource would save time and reduce the need to contact support.

“Excellent flexibility for employee time tracking

Pros

I like that employees can view their time clocks anytime and make changes whenever they need to, it adds real flexibility.

Cons

There's really nothing that stands out to me as a negative about the system.

“collaborative support for accountants

Pros

As an accountant, I really appreciate how the team collaborates with me on imports, reports and support. Their willingness to help is refreshing.

Cons

I need to spend more time refining a payroll journal entry export that fits my needs since the current one doesn't meet my criteria.

“Reliable payroll

Pros

We rely on the payroll and new hire features and they've both been consistently reliable and easy to manage.

Cons

The only difficulty I faced was during initial setup training, if the right information had been provided from the start, the transition would've gone much more smoothly.

“convenient program with minimal training

Pros

The program feels simple to me, I barely needed any training. Whenever I needed help, a quick call was all it took.

Cons

Getting started was tough for me because communication was inconsistent and we lacked the technical know how to handle the setup. It took some trial and error but everything's running properly now, even though it was frustrating at first.

“Simple and organized payroll process

Pros

Processing payroll is simple for me. The different modules help organize everything and keep my company's needs clear and manageable.

Cons

The new design feels a bit too busy and I find it harder to locate what I need compared to the classic version.

“User friendly system

Pros

What I like most is how user friendly the system is. Once I learned it, generating reports became quick and easy.

Cons

I've noticed that when a customer service issue can't be resolved immediately, follow ups sometimes get missed and I have to reach out again to check the status.

“Helpful support during onboarding

Pros

Even though onboarding was complex, I found the support staff incredibly responsive and helpful. The live chat and phone assistance make handling small technical issues much easier.

Cons

The GL process has been frustrating for me. Even with a simple chart of accounts and using QBO, the lack of a built-in API plugin made things complicated. Having to work through the developer portal myself felt like a lot for an end user.

“exceptional customer service

Pros

For me, the standout feature is the exceptional, personalized customer service that truly makes a difference.

Cons

Great tool but I think they can make it easier to create and track industry specific training.

“Dedicated and knowledgeable support team

Pros

They're patient, knowledgeable and always put clients first. I've never experienced such dedicated support anywhere else.

Cons

Honestly, there isn't anything I dislike about this platform.

“Complex software

Pros

Affordability is a big plus for me, it's what makes this tool a practical choice despite its limitations.

Cons

The software feels more complex than necessary. Support is responsive through email but I wish they'd take a more hands on approach to fixing issues directly.

“Smooth HR category navigation

Pros

Navigating between different HR categories feels really smooth. I love that when I click into something like HR or Employee, all the related tabs are right there it saves me from constantly going back to the main menu and makes everything flow so much better.

Cons

Only real issue I've noticed is that integration between Swipeclock and Alliance could be smoother. It would save time if time-off categories synced correctly without needing to be entered twice.

“Reliable long term partnership

Pros

As a long time customer, we find this software reliable and tailored to our needs. Our team appreciates how it supports payroll, onboarding, benefits and compliance and how it integrates with SmartLynx to save managers time. Watching our company grow with their help makes me value their partnership even more.

Cons

While I appreciate the ATS features, I do wish it included things like text to apply, automated interview scheduling and a customizable career site like some competitors offer.

“Quick and clear customer support

Pros

I always get quick, clear support whenever I need direction.

Cons

I didn't face major issues overall but during setup, I wasn't clearly told which date to use for opening unemployment tax accounts and that mistake still causes trouble today.

“Fast response and easy assistance

Pros

Whenever there's a problem, I like that team responds fast and help is just one call away.

Cons

The time zone difference sometimes makes it harder for me to get timely callbacks from my representative.

“Easy payroll with PTO tracking

Pros

We really like how simple it is to process bi-weekly payroll. Having PTO and sick balances easily available helps a lot and I'm glad this tool takes care of our tax filings too.

Cons

My initial setup went smoothly but occasionally it takes longer than expected to get a response from customer service.

“HR focused and user friendly design

Pros

Everything feels user friendly to me and I appreciate that it's designed by HR professionals who understand the real needs of this field.

Cons

At times I find it tricky to locate what I need but usually, it's right in front of me or I just call and get a quick answer.