Small-Business, 11-50 employees
“Clean dashboard with useful export options”
Pros
My favorite parts are the clean navigation, dashboard and export options, I use them regularly!!
Cons
During renewals, I've noticed a few hiccups when signing up or skipping partner benefits once they're created.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small-Business, 11-50 employees
“Simple for daily tasks”
Pros
Work related tasks like timecards and time off requests are easy for me to complete.
Cons
Tracking a recent loan was tricky at first but it eventually worked out fine for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small-Business, 11-50 employees
“hassle free access to employment details”
Pros
It's simple for me to find anything I need related to my employment without any hassle.
Cons
I don't like that I have to download pay stubs just to view them, I'd prefer being able to see them directly on the site.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small-Business, 11-50 employees
“reponsive support team”
Pros
honestly, its great that I can easily reach someone whenever I have a question.
Cons
Right now, there really aren't any issues to mention
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Accurate PTO tracking”
Pros
I like how simple it is to find things and how accurately my PTO is calculated.
Cons
the login process takes a bit too long since it requires a lengthy password and the performance management tool doesn't feel as smooth or simple as the other applications.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Small-Business, 11-50 employees
“Everything available at your fingertips!!!”
Pros
Everything I need is literally at my fingertips. I really like this platform, it is really easy to use and according to our needs.
Cons
Sometimes PTO isn't properly managed by the HR admin and I wish the director were required to validate or confirm time off, that should be mandatory since HR admins can sometimes forget.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“Instant updates & smooth navigation”
Pros
It is simple to navigate and updates instantly. When I change my direct deposit or submit time off requests, I can see the updates right away. Downloading pay stubs and end of year documents is quick and easy.
Cons
I'd love to have a way to set a standing lunch break for my daily shift instead of adding it manually each day in the timesheet section.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“efficient HR platform”
Pros
The platform helps me stay efficient and up to date with HR needs. It's user friendly, customizable and makes time entry or policy reviews effortless. My HR rep is always knowledgeable and quick to help.
Cons
The only issue I have with this tool is how PTO balances are calculated. The main screen doesn't always match the timesheet screen and I wish it could forecast PTO more accurately based on accruals and planned time off. Otherwise, everything's great.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Small-Business, 11-50 employees
“Quick payroll assistance”
Pros
Working with Jennifer on payroll is really simple, whenever I need reports or have questions, she responds immediately.
Cons
The insurance cost wasn't quite what I expected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Simple tools with easy navigation”
Pros
I like how easy the tools are and how simple it is for me to get around the system.
Cons
Honestly, I haven't run into any issues and don't dislike anything about this tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“Helpful and responsive HR team”
Pros
Everyone I've worked at this software has been incredibly helpful and responsive.
Cons
I'd appreciate more report options and an easier way to find them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Small-Business, 11-50 employees
“comprehensive and reliable HR support”
Pros
The support is comprehensive and quick for me. It makes outsourced HR smooth and reliable.
Cons
The website and app could be more user friendly, navigation feels a little clunky in my opinion.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Small-Business, 11-50 employees
“friendly employee portal”
Pros
From my perspective logging in to request PTO, check paystubs, or adjust deductions is simple and customer support is always friendly and helpful.
Cons
I wish the remaining PTO for the year was displayed more clearly and the annual review section could be shorter.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Small-Business, 11-50 employees
“Clean design with fast team response”
Pros
The team responds fast and the website's clean, modern design makes it easy for me to navigate.
Cons
Unlike other platforms, there's no banner reminder or quick link for renewals, so I have to remember when it's time and find the renewal process manually.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Small-Business, 11-50 employees
“feasible system with quick assistance”
Pros
Using the system feels simple and I always get quick responses from customer service.
Cons
It has been easy to use and helpful overall, I really don't see any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Consistent long term personalized support”
Pros
What stands out most is the consistency, I've been supported by the same key people for seven years and they respond quickly with solutions that reflect my company's history.
Cons
As an owner, I think the admin experience could use a cleaner interface. Some reports are confusing and managing PTO isn't always clear, so I usually reach out to our rep for help. Since I don't use it daily, that might be part of the issue.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
7
Small-Business, 11-50 employees
“quick access to all HR tools”
Pros
AlI need is accessible quickly and without any confusion.
Cons
I wish check stubs were emailed directly to us.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“Cost saving switch with great service”
Pros
After switching from another PEO, I've saved thousands each year while still getting excellent service.
Cons
Great overall but I think the portal can feel a bit overwhelming because of the large number of available reports.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Small-Business, 11-50 employees
“login broken for months”
Pros
The site feels simple, easy to move through. Also I find it very user friendly.
Cons
I had a login issue early on that kept me from accessing the site for about the first 10 months of my employment.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
8
Functionality
7
Small-Business, 11-50 employees
“Needs detailed benefit plan links”
Pros
Even though I've only been using it for two months, it's already simple to navigate and understand.
Cons
I haven't run into any issues so far, though I do wish the My Benefits page actually linked to detailed plan information instead of just listing them.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
