Total 54 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

26%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EJR
Eric J R.

Small-Business, 11-50 employees

5.0

Clean dashboard with useful export options

Pros

My favorite parts are the clean navigation, dashboard and export options, I use them regularly!!

Cons

During renewals, I've noticed a few hiccups when signing up or skipping partner benefits once they're created.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

DM
Doreen M.

Small-Business, 11-50 employees

5.0

Simple for daily tasks

Pros

Work related tasks like timecards and time off requests are easy for me to complete.

Cons

Tracking a recent loan was tricky at first but it eventually worked out fine for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

5.0

hassle free access to employment details

Pros

It's simple for me to find anything I need related to my employment without any hassle.

Cons

I don't like that I have to download pay stubs just to view them, I'd prefer being able to see them directly on the site.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MB
Manuel B.

Small-Business, 11-50 employees

5.0

reponsive support team

Pros

honestly, its great that I can easily reach someone whenever I have a question.

Cons

Right now, there really aren't any issues to mention

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZG
Zena G.

Small-Business, 11-50 employees

5.0

Accurate PTO tracking

Pros

I like how simple it is to find things and how accurately my PTO is calculated.

Cons

the login process takes a bit too long since it requires a lengthy password and the performance management tool doesn't feel as smooth or simple as the other applications.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

FR
Francisco R.

Small-Business, 11-50 employees

5.0

Everything available at your fingertips!!!

Pros

Everything I need is literally at my fingertips. I really like this platform, it is really easy to use and according to our needs.

Cons

Sometimes PTO isn't properly managed by the HR admin and I wish the director were required to validate or confirm time off, that should be mandatory since HR admins can sometimes forget.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CS
Christine S.

Small-Business, 11-50 employees

5.0

Instant updates & smooth navigation

Pros

It is simple to navigate and updates instantly. When I change my direct deposit or submit time off requests, I can see the updates right away. Downloading pay stubs and end of year documents is quick and easy.

Cons

I'd love to have a way to set a standing lunch break for my daily shift instead of adding it manually each day in the timesheet section.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DR
Danielle R.

Small-Business, 11-50 employees

5.0

efficient HR platform

Pros

The platform helps me stay efficient and up to date with HR needs. It's user friendly, customizable and makes time entry or policy reviews effortless. My HR rep is always knowledgeable and quick to help.

Cons

The only issue I have with this tool is how PTO balances are calculated. The main screen doesn't always match the timesheet screen and I wish it could forecast PTO more accurately based on accruals and planned time off. Otherwise, everything's great.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

DD
Debi D.

Small-Business, 11-50 employees

5.0

Quick payroll assistance

Pros

Working with Jennifer on payroll is really simple, whenever I need reports or have questions, she responds immediately.

Cons

The insurance cost wasn't quite what I expected.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, N/A employees

4.0

Simple tools with easy navigation

Pros

I like how easy the tools are and how simple it is for me to get around the system.

Cons

Honestly, I haven't run into any issues and don't dislike anything about this tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SC
Stefanie C.

Small-Business, 11-50 employees

5.0

Helpful and responsive HR team

Pros

Everyone I've worked at this software has been incredibly helpful and responsive.

Cons

I'd appreciate more report options and an easier way to find them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

JG
Josh G.

Small-Business, 11-50 employees

4.0

comprehensive and reliable HR support

Pros

The support is comprehensive and quick for me. It makes outsourced HR smooth and reliable.

Cons

The website and app could be more user friendly, navigation feels a little clunky in my opinion.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

4.0

friendly employee portal

Pros

From my perspective logging in to request PTO, check paystubs, or adjust deductions is simple and customer support is always friendly and helpful.

Cons

I wish the remaining PTO for the year was displayed more clearly and the annual review section could be shorter.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

4.0

Clean design with fast team response

Pros

The team responds fast and the website's clean, modern design makes it easy for me to navigate.

Cons

Unlike other platforms, there's no banner reminder or quick link for renewals, so I have to remember when it's time and find the renewal process manually.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

5.0

feasible system with quick assistance

Pros

Using the system feels simple and I always get quick responses from customer service.

Cons

It has been easy to use and helpful overall, I really don't see any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW
Marc W.

Small-Business, 11-50 employees

5.0

Consistent long term personalized support

Pros

What stands out most is the consistency, I've been supported by the same key people for seven years and they respond quickly with solutions that reflect my company's history.

Cons

As an owner, I think the admin experience could use a cleaner interface. Some reports are confusing and managing PTO isn't always clear, so I usually reach out to our rep for help. Since I don't use it daily, that might be part of the issue.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

7

A
Anonymous

Small-Business, 11-50 employees

4.0

quick access to all HR tools

Pros

AlI need is accessible quickly and without any confusion.

Cons

I wish check stubs were emailed directly to us.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

5.0

Cost saving switch with great service

Pros

After switching from another PEO, I've saved thousands each year while still getting excellent service.

Cons

Great overall but I think the portal can feel a bit overwhelming because of the large number of available reports.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

MD
Matt D.

Small-Business, 11-50 employees

3.0

login broken for months

Pros

The site feels simple, easy to move through. Also I find it very user friendly.

Cons

I had a login issue early on that kept me from accessing the site for about the first 10 months of my employment.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Small-Business, 11-50 employees

3.0

Needs detailed benefit plan links

Pros

Even though I've only been using it for two months, it's already simple to navigate and understand.

Cons

I haven't run into any issues so far, though I do wish the My Benefits page actually linked to detailed plan information instead of just listing them.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7