Small-Business, 11-50 employees
“Convenient all in one HR management”
Pros
Our small company benefits so much from this tool. I can manage time off, access past tax forms, view paystubs and handle benefits all in one place. When I needed help with medical insurance, our rep fixed it with a single email.
Cons
It took me a little while to learn how to request time off but once I figured it out, the process worked smoothly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“Instant paycheck access!!”
Pros
Right from the start, Ive loved being able to pull up every single paycheck directly in the platform. It's one less thing to worry about everything is just right there when I need it which makes life so much easier.
Cons
I don't have any complaints, the team is easy to work with and Tonya has been fantastic throughout.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Smooth transition and reliable support”
Pros
Working with this tool has been a great experience for me. Every department I've dealt with has been professional and helpful. Transitioning to a new PEO was smooth and I always feel supported. The dashboard gives me full visibility into time and labor data and I'm in the system several times a day. I've already recommended it to others because it's that good.
Cons
I've had a great experience with this platform and can't think of anything negative, especially compared to other PEOs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“responsive team!”
Pros
Whenever we've had questions, someone from their team responds quickly and makes sure everything stays on track.
Cons
The user portal could be more simple. The PTO dashboard, in particular is confusing to read and doesn't always display upcoming requests clearly. I also wish it were easier to switch between employee and supervisor views.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Small-Business, 11-50 employees
“Complete HR solution for small teams”
Pros
Being part of a small team, I appreciate having all the HR functions larger companies enjoy. Implementation was easy, payroll reporting is simple and we even added benefits like dental for our staff.
Cons
In my opinion a more transparent PTO submission workflow, from staff requests through payroll approval, would be helpful.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small-Business, 11-50 employees
“quick time entry and PTO process”
Pros
Entering time and submitting PTO requests takes me just a moment.
Cons
Only issue I've noticed is an error on the mobile site/app when trying to enter time, I'm hoping this gets fixed soon.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Not Specified, N/A employees
“Fast communication!”
Pros
Communication has been great and I like that any needed changes are handled fast.
Cons
The site can feel a bit tricky for my new employees to navigate at first.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Not Specified, N/A employees
“great overall experience”
Pros
It's easy for me to access everything in one place and having all the information together saves me time every day.
Cons
I honestly can't think of any downsides right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, N/A employees
“Confusing time entry and navigation issues”
Pros
I use this tool's web platform almost every day and it makes managing pay history, W2s and taxes effortless. The healthcare signup process is easy and I really like the integration with my Slavic 401k account. Chelsea McClellan and Makayla Genoe have always been quick to respond whenever I have questions.
Cons
The Time Entry Dashboard feels confusing and a bit redundant which makes it hard to navigate. The My Hours section is tricky to understand and requesting time off could be more easy. I also wish I could view previously approved timecards. In Performance Management, a sliding scale for ratings would help. The Prism app is difficult to use since overlapping windows block data entry. When I went on short term disability, working with Unum was frustrating, responses were slow and they kept contacting the wrong people at this tool. It would help to review that process.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, N/A employees
“Unclear saving process”
Pros
The dashboard makes it easy for me to check how many PTO hours I have left at any time.
Cons
Saving my timesheet is confusing, a clear "Save" button would make things simpler. Some areas are hard to navigate and not very simple.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Mid-Market, N/A employees
“Reliable PEO with excellent support”
Pros
We've been with this tool for years and they've proven to be the best PEO for national support and personal service. Every year, we get several benefit options and their creative approach sets them apart. The system is simple to use, implementation was smooth and customer support has been outstanding.
Cons
I haven't really found much to complain about, things have been going well.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Small-Business, 11-50 employees
“simple transition & proactive HR support”
Pros
This tool feels simple and reliable to me. Whenever I'm unsure about something, the support staff helps quickly. The switch to this platform was easy and I appreciate how proactive they are about new compliance guidelines.
Cons
It sometimes takes me a while to find the data I need in certain reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Quick and easy time off requests”
Pros
Requesting time off and checking my 401k details is quick and easy.
Cons
When I try to take a few hours off, it's hard to figure out how to log partial time off correctly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small-Business, 11-50 employees
“well designed HR website”
Pros
The website layout works well and lets me complete my tasks efficiently. It's not perfect but compared to other HR sites, it's far better.
Cons
I wish I could adjust my default work hours, it's currently stuck on 8 AM to 4 PM instead of 8 AM to 4:30 PM.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small-Business, 11-50 employees
“helpful customer support”
Pros
When I need direction, it's nice that I can easily reach an actual person to talk to.
Cons
The application can be confusing for me to navigate without guidance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small-Business, 11-50 employees
“Responsive HR partner with easy navigation”
Pros
Accessing benefits, documents and employment records is simple and my questions are answered quickly by someone in my time zone. The site is easy to navigate and I've always found this tool responsive and helpful, especially when I needed extra time for benefit enrollment. They've been a strong partner for our business.
Cons
So far, I haven't run into any issues, everything with this platform has worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Small-Business, 11-50 employees
“Clear layout for quick information access”
Pros
Everything on the website is clearly labeled, making it simple for me to grab paystubs or check insurance information.
Cons
I don't love how often I have to change my password, I get that it's for security but it can be stressful when I'm pressed for time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“convenient clock in app”
Pros
I use this tool's clock in/out app every day and it's incredibly easy to use.
Cons
It would be great to have an app so I could check my pay stubs on my phone easily.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“Fast access to bi-weekly paystubs”
Pros
Great tool!! Printing my bi-weekly paystubs takes just a few clicks.
Cons
There's really no downside to the website in my opinion, it's very easy to use.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small-Business, 11-50 employees
“easy to navigate platform”
Pros
For me the platform feels user friendly and easy to navigate.
Cons
I find it difficult to make mid year changes without finalizing the review.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
