Total 54 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

26%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MY
Melanie Y.

Small-Business, 11-50 employees

5.0

Convenient all in one HR management

Pros

Our small company benefits so much from this tool. I can manage time off, access past tax forms, view paystubs and handle benefits all in one place. When I needed help with medical insurance, our rep fixed it with a single email.

Cons

It took me a little while to learn how to request time off but once I figured it out, the process worked smoothly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LW
Lauren W.

Small-Business, 11-50 employees

5.0

Instant paycheck access!!

Pros

Right from the start, Ive loved being able to pull up every single paycheck directly in the platform. It's one less thing to worry about everything is just right there when I need it which makes life so much easier.

Cons

I don't have any complaints, the team is easy to work with and Tonya has been fantastic throughout.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Linda G.

Small-Business, 11-50 employees

5.0

Smooth transition and reliable support

Pros

Working with this tool has been a great experience for me. Every department I've dealt with has been professional and helpful. Transitioning to a new PEO was smooth and I always feel supported. The dashboard gives me full visibility into time and labor data and I'm in the system several times a day. I've already recommended it to others because it's that good.

Cons

I've had a great experience with this platform and can't think of anything negative, especially compared to other PEOs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DW
Danielle W.

Small-Business, 11-50 employees

4.0

responsive team!

Pros

Whenever we've had questions, someone from their team responds quickly and makes sure everything stays on track.

Cons

The user portal could be more simple. The PTO dashboard, in particular is confusing to read and doesn't always display upcoming requests clearly. I also wish it were easier to switch between employee and supervisor views.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

9

SS
Stephen S.

Small-Business, 11-50 employees

5.0

Complete HR solution for small teams

Pros

Being part of a small team, I appreciate having all the HR functions larger companies enjoy. Implementation was easy, payroll reporting is simple and we even added benefits like dental for our staff.

Cons

In my opinion a more transparent PTO submission workflow, from staff requests through payroll approval, would be helpful.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SR
Stephen R.

Small-Business, 11-50 employees

5.0

quick time entry and PTO process

Pros

Entering time and submitting PTO requests takes me just a moment.

Cons

Only issue I've noticed is an error on the mobile site/app when trying to enter time, I'm hoping this gets fixed soon.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, N/A employees

4.0

Fast communication!

Pros

Communication has been great and I like that any needed changes are handled fast.

Cons

The site can feel a bit tricky for my new employees to navigate at first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, N/A employees

5.0

great overall experience

Pros

It's easy for me to access everything in one place and having all the information together saves me time every day.

Cons

I honestly can't think of any downsides right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS
Kayliegh S.

Small-Business, N/A employees

5.0

Confusing time entry and navigation issues

Pros

I use this tool's web platform almost every day and it makes managing pay history, W2s and taxes effortless. The healthcare signup process is easy and I really like the integration with my Slavic 401k account. Chelsea McClellan and Makayla Genoe have always been quick to respond whenever I have questions.

Cons

The Time Entry Dashboard feels confusing and a bit redundant which makes it hard to navigate. The My Hours section is tricky to understand and requesting time off could be more easy. I also wish I could view previously approved timecards. In Performance Management, a sliding scale for ratings would help. The Prism app is difficult to use since overlapping windows block data entry. When I went on short term disability, working with Unum was frustrating, responses were slow and they kept contacting the wrong people at this tool. It would help to review that process.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NT
Nira T.

Small-Business, N/A employees

3.0

Unclear saving process

Pros

The dashboard makes it easy for me to check how many PTO hours I have left at any time.

Cons

Saving my timesheet is confusing, a clear "Save" button would make things simpler. Some areas are hard to navigate and not very simple.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

A
Anonymous

Mid-Market, N/A employees

3.0

Reliable PEO with excellent support

Pros

We've been with this tool for years and they've proven to be the best PEO for national support and personal service. Every year, we get several benefit options and their creative approach sets them apart. The system is simple to use, implementation was smooth and customer support has been outstanding.

Cons

I haven't really found much to complain about, things have been going well.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Small-Business, 11-50 employees

5.0

simple transition & proactive HR support

Pros

This tool feels simple and reliable to me. Whenever I'm unsure about something, the support staff helps quickly. The switch to this platform was easy and I appreciate how proactive they are about new compliance guidelines.

Cons

It sometimes takes me a while to find the data I need in certain reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

Quick and easy time off requests

Pros

Requesting time off and checking my 401k details is quick and easy.

Cons

When I try to take a few hours off, it's hard to figure out how to log partial time off correctly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

5.0

well designed HR website

Pros

The website layout works well and lets me complete my tasks efficiently. It's not perfect but compared to other HR sites, it's far better.

Cons

I wish I could adjust my default work hours, it's currently stuck on 8 AM to 4 PM instead of 8 AM to 4:30 PM.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RB
Rachel B.

Small-Business, 11-50 employees

5.0

helpful customer support

Pros

When I need direction, it's nice that I can easily reach an actual person to talk to.

Cons

The application can be confusing for me to navigate without guidance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Small-Business, 11-50 employees

5.0

Responsive HR partner with easy navigation

Pros

Accessing benefits, documents and employment records is simple and my questions are answered quickly by someone in my time zone. The site is easy to navigate and I've always found this tool responsive and helpful, especially when I needed extra time for benefit enrollment. They've been a strong partner for our business.

Cons

So far, I haven't run into any issues, everything with this platform has worked well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AC
Aldo C.

Small-Business, 11-50 employees

5.0

Clear layout for quick information access

Pros

Everything on the website is clearly labeled, making it simple for me to grab paystubs or check insurance information.

Cons

I don't love how often I have to change my password, I get that it's for security but it can be stressful when I'm pressed for time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Small-Business, 11-50 employees

5.0

convenient clock in app

Pros

I use this tool's clock in/out app every day and it's incredibly easy to use.

Cons

It would be great to have an app so I could check my pay stubs on my phone easily.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

5.0

Fast access to bi-weekly paystubs

Pros

Great tool!! Printing my bi-weekly paystubs takes just a few clicks.

Cons

There's really no downside to the website in my opinion, it's very easy to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KC
Kevin C.

Small-Business, 11-50 employees

5.0

easy to navigate platform

Pros

For me the platform feels user friendly and easy to navigate.

Cons

I find it difficult to make mid year changes without finalizing the review.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10