Avature Reviews

“Highly configurable for clients with great support

Pros

The platform is highly configurable which means I can tailor setups for each client based on their unique needs without any hassle. Whether it's adjusting workflows, permissions or reporting everything adapts smoothly. On top of that the support team is fantastic as they always offer practical guidance for new features in a way that's easy to understand and apply. It makes adopting updates feel natural rather than disruptive.

Cons

I find the timelines for new integrations and projects frustrating, they can be expensive and there's often a minimum three-month wait before implementations will pick them up which adds cost and delay.

“flexible platform for tailored solutions

Pros

Adaptability is definitely a strong point. I can build custom solutions that actually help move the business forward. It's hands down the most flexible HR platform I've used adjusting effortlessly to whatever we need.

Cons

My only issue so far is that I can't move as quickly as I'd like when we need to implement a new solution into production.

“Simple filtering and report customization

Pros

Filtering lists and tailoring reports is feasible and I enjoy using it internally with my team.

Cons

Occasionally requests I submit can feel like they take a long time but in my experience they're usually handled pretty quickly.

“convenient and polished interface

Pros

Getting comfortable with the interface was quick and I find the software simple and polished.

Cons

I wish there were additional features for tracking a candidate's timeline and that customizable notification settings were included.

“Buy Avature and you wont regret it!

Pros

The flexibility of this software, coupled with its focus on creating workflows, allows for virtually any configuration imaginable. You can easily set up and automate your recruiting process or job requisition workflow.

Cons

Currently, the resolution time for technical change requests in more complex cases is quite long.

“cluttered interface reduces usability

Pros

Creating reports is simple and I find generating them feasible.

Cons

Apart from creating reports, everything else for me it's not user-friendly because the interface is cluttered with too many buttons.

“easy requisition creation

Pros

Requisitions can be created and approved with ease and I find this saves time and reduces hassle.

Cons

For me the platform isn't the most visually appealing and I think it could be a lot more simple and user-friendly.

“Simple candidate tracking

Pros

The URL is extremely feasible and I find it helps me track candidate records from screening to interviews and offers. Everything is logged so I don't have to worry about missing recruitment details.

Cons

We could introduce a built-in calling feature in the portal, similar to the messaging tool so I can connect with candidates directly without switching between different applications or devices during outreach.

“flexible HR workflow

Pros

Tailoring the platform to individual needs is easy and I really appreciate how it manages recruitment, onboarding, performance reviews and HR workflows without forcing a one-size-fits-all approach.

Cons

For me the main drawback is the steep initial learning curve. I needed to spend substantial time and effort to understand and fully leverage the platform's broad set of features and functionalities.

“User-friendly platform

Pros

This platform fits our company's requirements well and I find it very user-friendly overall.

Cons

I see endless possibilities. We constantly spot areas to improve in our workflow and that's what I like most.

“Account manager & training help

Pros

Having a dedicated account manager and access to the training campus is valuable and I also enjoy discovering all the features the platform offers.

Cons

We can easily spend far too much time in the system because it's so configurable, you have to actively track what we've already built in to ensure any subsequent changes actually flow through and don't inadvertently break other areas.

“Automation & reporting boost workflow

Pros

Automation and flexibility are its biggest strengths and I find the built-in CRM and reporting make it very powerful for my workflow.

Cons

I find the add-on pricing frustrating because many features are sold separately which means I'll often have to persuade my company to approve extra spending for the premium capabilities and extras. Also, the texting tools need improvement, there isn't a way to automatically append opt-out wording or to trigger follow-up actions based on recipient replies.

“Highly adaptable platform

Pros

Adaptability stands out as its greatest asset and I really like how it allows admins to design creative solutions for our team.

Cons

We find that because the system is so complex, occasionally new features or updates cause side effects we didn't expect. When that happens, we collaborate with their team to make the necessary fixes.

“convenient & customizable tool

Pros

Over 20 years in corporate environments I've found this platform simple and I appreciate how much it can be tailored to meet my needs.

Cons

As an administrator I sometimes find the instance's numerous layers and configurations overwhelming and it can feel intimidating to manage everything.

“flexible business processes

Pros

Flexibility is excellent and I find it lets me handle specific business processes, unique challenges and new ideas.

Cons

There isn't anything I dislike per se but I'd appreciate more guidance and thought leadership from the consulting and implementation team on best practices.

“core features easy to adapt

Pros

The tool provides essential features out of the box, yet I find it easy to reshape and adapt everything to fit my workflow.

Cons

Honestly I'd prefer being able to directly modify and personalize every component myself because having to route some changes through my account manager adds needless steps and slows down how quickly I can get things adjusted.

“Reliable recruiting with support

Pros

Our team relies heavily on it for recruiting and I've noticed how quickly it moves forward while providing top-notch technology and support.

Cons

Since the system is still fairly new and expanding we sometimes feel resources get stretched thin. The account managers I deal with are smart and genuinely helpful but the next tier of project support can occasionally be slow to respond. That said, when something is marked as critical, it does get pushed up the chain and handled faster through several escalation paths.

“candidate insights improve decisions

Pros

Candidate insights are very useful and I find they help me make better decisions.

Cons

Because it's only available inside our CRM I'd like to see it offered in more places.

“Simple business configuration

Pros

Configuring the platform to meet business needs is simple and I find it extremely flexible.

Cons

Honestly I don't have any significant complaints about the IT platform at this time.

“Low-code and easy design tool

Pros

The solution's design is feasible and I appreciate the focus on low-code development and minimal complexity.

Cons

I've found the customer support side to be difficult especially when dealing with highly specific government or public-sector issues that require niche knowledge.

“Dashboards & workflow automation

Pros

Automatic workflows for different groups and clear dashboards are great and I find the configuration options and integration insights very helpful.

Cons

In my experience there is a lack of transparency around releases and updates from their side which means unexpected changes often introduce defects and force me to spend hours investigating. I also feel there's insufficient account management support, I'm not getting the guidance or information needed to improve my instance or take advantage of new features.

“Better candidate experience

Pros

By automating and streamlining our processes, we managed to give candidates a far better experience and boost the HR team's efficiency. A lot improved significantly, everything from email communications with candidates, hiring managers and HR peers to an automated emerging talent pipeline, contracts and new-hire forms being handled automatically, with manual data entry and file uploads eliminated.

Cons

I appreciate how feature-rich the system is but in my experience it demands a lot of time to explore its details and roll it out. Time is such a crucial factor in today's recruitment market and lengthy implementations can be a real drawback.

“feature-rich dashboards & portals

Pros

I love the range of features this app provides. Automation of contracts, creating custom dashboards, scheduling mailings for lists and reports and flexible portals

Cons

When I first tried it as a newcomer the app felt really confusing I often couldn't pinpoint where features lived. Wizards, forms, views and similar elements sometimes make tracking down mistakes difficult

“Global recruitment system

Pros

After we rolled this out, we finally have one global recruitment system that everyone uses. All of our HR colleagues around the world work together on the same platform and our internal and external applicants plus Hiring Managers in every region are using that same system too. Because it centralizes everything, we now follow a single, consistent approach which makes it easier for us to question existing processes, have open discussions and collectively prepare for future HR challenges. The platform acts not just as a tool but as a collaborative partner, enabling connections with other companies and allowing us to draw on a wide range of perspectives and expertise. In my experience this shared environment has made cross-border cooperation smoother and helped us benefit from the knowledge and input of many different people.

Cons

Sometimes when new projects come up, for example implementing an interface with another system, it feels like getting a consultant assigned takes longer than it should. I would really like to see improvements in how quickly a dedicated point of contact or consultant is made available especially for special projects where timely POC support would make a big difference.

“Inconsistent dev & poor support

Pros

For my team the fact that this product can be tailored so extensively is a major advantage when we need deep segmentation and intricate data structures. Workflows feel great and capable and the additions geared toward working with portals have really stood out to me. Overall I consider it very useful for anyone who needs to gather and make sense of a lot of information. Being able to reach people outside the platform through forms, landing pages and portals is one of its strongest selling points in my view.

Cons

I've noticed frequent inconsistencies throughout the product itself. Development feels sloppy in places and that lack of polish shows across the platform. I would shrug and accept that from a true start-up but it's jarring coming from a company that touts 15+ years of experience. It seems like they lost sight of the idea that you can move fast and stay agile without sacrificing basic craftsmanship. On a regular basis I find mismatches and run into issues that make me question quality control. To make matters worse, dealing with Technical Support is incredibly frustrating and most of the time I don't bother raising problems because the interaction drains more energy than it's worth. I call it TS but it's clear to me this is a broader internal coordination failure between teams. Poor communication between groups becomes obvious when tickets disappear, get ignored, or take an unreasonable amount of time to resolve, seriously, how long does it take to change a configuration value? Weeks? That delay feels unjustifiable. Operationally, the cross-team organization has failed in a big way. I get that smaller clients receive less attention but that shouldn't mean I end up spending my own time fixing or directing their teams whenever work needs finishing or bugs must be addressed. Even worse, I've seen attempts to bill for work that was required only because of their flawed development. That is absurd and unacceptable. Between the points above and the hyped "AI" features they're selling, these are the main reasons I can't recommend the product outright. When I do suggest it, it always comes with substantial caveats and warnings from my side.

“Tailored platform for company needs

Pros

For our company, it was developed to match our exact needs. I find it incredibly feasible for end users and our in-house admins have an even easier time supporting it thanks to the system admin role.

Cons

There's nothing I dislike. The product keeps getting better with ongoing improvements and limitless possibilities, honestly, what's there not to appreciate!

“flexible system for custom workflows

Pros

One feature I really appreciate is how flexible the system is, almost every backend component can be defined and modified by me. That freedom lets us design tailored processes and build custom solutions that match our needs.

Cons

Unfortunately we've run into problems after some projects went live especially whenever the templates development team had to get involved. In those cases we faced multiple issues, mainly due to poor communication from that team, things like unclear timelines and milestones, no concrete dates for when we need to deliver our data and a lack of confirmation around testing windows. I genuinely think improving those communication points would go a long way toward keeping customers satisfied.

“Admin control over configurations

Pros

As an admin user I really value being able to make a wide range of changes myself without needing to involve others.

Cons

That said I've run into limits with the formatting and layout options and the system can feel unstable at times.

“centralized hiring with top support

Pros

Before we adopted this platform, we were juggling multiple tools for sourcing, running email campaigns, tracking applicants and more. Now everything is centralized in a single system and the customer support they provide is truly exceptional and unmatched.

Cons

Honestly I can't think of any features I dislike. The sole hurdle we encounter is onboarding and training new team members because the platform is so feature-rich and comprehensive.

“Outstanding customer service

Pros

timing is crucial when addressing an unexpected problem and because they're consistently attentive to customers' needs, I personally view them as a standout leader in customer service based on my experience.

Cons

For me the biggest drawback is the limits placed on permissions and access for particular actions in the system. I'd like to see customers given greater control to edit and update current features and functionality.