Avature Reviews

“Dashboards & workflow automation

Pros

Automatic workflows for different groups and clear dashboards are great and I find the configuration options and integration insights very helpful.

Cons

In my experience there is a lack of transparency around releases and updates from their side which means unexpected changes often introduce defects and force me to spend hours investigating. I also feel there's insufficient account management support, I'm not getting the guidance or information needed to improve my instance or take advantage of new features.

“Better candidate experience

Pros

By automating and streamlining our processes, we managed to give candidates a far better experience and boost the HR team's efficiency. A lot improved significantly, everything from email communications with candidates, hiring managers and HR peers to an automated emerging talent pipeline, contracts and new-hire forms being handled automatically, with manual data entry and file uploads eliminated.

Cons

I appreciate how feature-rich the system is but in my experience it demands a lot of time to explore its details and roll it out. Time is such a crucial factor in today's recruitment market and lengthy implementations can be a real drawback.

“feature-rich dashboards & portals

Pros

I love the range of features this app provides. Automation of contracts, creating custom dashboards, scheduling mailings for lists and reports and flexible portals

Cons

When I first tried it as a newcomer the app felt really confusing I often couldn't pinpoint where features lived. Wizards, forms, views and similar elements sometimes make tracking down mistakes difficult

“Global recruitment system

Pros

After we rolled this out, we finally have one global recruitment system that everyone uses. All of our HR colleagues around the world work together on the same platform and our internal and external applicants plus Hiring Managers in every region are using that same system too. Because it centralizes everything, we now follow a single, consistent approach which makes it easier for us to question existing processes, have open discussions and collectively prepare for future HR challenges. The platform acts not just as a tool but as a collaborative partner, enabling connections with other companies and allowing us to draw on a wide range of perspectives and expertise. In my experience this shared environment has made cross-border cooperation smoother and helped us benefit from the knowledge and input of many different people.

Cons

Sometimes when new projects come up, for example implementing an interface with another system, it feels like getting a consultant assigned takes longer than it should. I would really like to see improvements in how quickly a dedicated point of contact or consultant is made available especially for special projects where timely POC support would make a big difference.

“Inconsistent dev & poor support

Pros

For my team the fact that this product can be tailored so extensively is a major advantage when we need deep segmentation and intricate data structures. Workflows feel great and capable and the additions geared toward working with portals have really stood out to me. Overall I consider it very useful for anyone who needs to gather and make sense of a lot of information. Being able to reach people outside the platform through forms, landing pages and portals is one of its strongest selling points in my view.

Cons

I've noticed frequent inconsistencies throughout the product itself. Development feels sloppy in places and that lack of polish shows across the platform. I would shrug and accept that from a true start-up but it's jarring coming from a company that touts 15+ years of experience. It seems like they lost sight of the idea that you can move fast and stay agile without sacrificing basic craftsmanship. On a regular basis I find mismatches and run into issues that make me question quality control. To make matters worse, dealing with Technical Support is incredibly frustrating and most of the time I don't bother raising problems because the interaction drains more energy than it's worth. I call it TS but it's clear to me this is a broader internal coordination failure between teams. Poor communication between groups becomes obvious when tickets disappear, get ignored, or take an unreasonable amount of time to resolve, seriously, how long does it take to change a configuration value? Weeks? That delay feels unjustifiable. Operationally, the cross-team organization has failed in a big way. I get that smaller clients receive less attention but that shouldn't mean I end up spending my own time fixing or directing their teams whenever work needs finishing or bugs must be addressed. Even worse, I've seen attempts to bill for work that was required only because of their flawed development. That is absurd and unacceptable. Between the points above and the hyped "AI" features they're selling, these are the main reasons I can't recommend the product outright. When I do suggest it, it always comes with substantial caveats and warnings from my side.

“Tailored platform for company needs

Pros

For our company, it was developed to match our exact needs. I find it incredibly feasible for end users and our in-house admins have an even easier time supporting it thanks to the system admin role.

Cons

There's nothing I dislike. The product keeps getting better with ongoing improvements and limitless possibilities, honestly, what's there not to appreciate!

“flexible system for custom workflows

Pros

One feature I really appreciate is how flexible the system is, almost every backend component can be defined and modified by me. That freedom lets us design tailored processes and build custom solutions that match our needs.

Cons

Unfortunately we've run into problems after some projects went live especially whenever the templates development team had to get involved. In those cases we faced multiple issues, mainly due to poor communication from that team, things like unclear timelines and milestones, no concrete dates for when we need to deliver our data and a lack of confirmation around testing windows. I genuinely think improving those communication points would go a long way toward keeping customers satisfied.

“Admin control over configurations

Pros

As an admin user I really value being able to make a wide range of changes myself without needing to involve others.

Cons

That said I've run into limits with the formatting and layout options and the system can feel unstable at times.

“centralized hiring with top support

Pros

Before we adopted this platform, we were juggling multiple tools for sourcing, running email campaigns, tracking applicants and more. Now everything is centralized in a single system and the customer support they provide is truly exceptional and unmatched.

Cons

Honestly I can't think of any features I dislike. The sole hurdle we encounter is onboarding and training new team members because the platform is so feature-rich and comprehensive.

“Outstanding customer service

Pros

timing is crucial when addressing an unexpected problem and because they're consistently attentive to customers' needs, I personally view them as a standout leader in customer service based on my experience.

Cons

For me the biggest drawback is the limits placed on permissions and access for particular actions in the system. I'd like to see customers given greater control to edit and update current features and functionality.