Total 46 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

26%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

W

Wendy

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
October 2020

Employee Database

Pros

Storing our employee documents digitally and easily accessing them is fantastic. I particularly enjoy emailing forms for review and signatures to our employees, tracking hours for payroll, streamlining new employee onboarding, coordinating job postings with job search sites, monitoring training progress and more.

Cons

Adjusting to it took me some time as it is a new program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joyce

Information Technology and Services, 11-50 employees

Less than a year

5.0
October 2020

Great product and amazing customer service

Pros

Managing complex PTO and vacation days for our staff used to be the most challenging part of my job. Dealing with that mess on an Excel sheet was a nightmare. Eddy HR simplified this process significantly, especially setting up various schedules for PTO and vacation days and how they accrue. Now, I do not even have to think about it as the software handles it all.

Cons

It would be great if I could print/save all reports in Excel or CSV format. Currently, I have only managed to process specific reports this way. It would also be helpful if Pay Periods were sorted from Most Recent to Oldest.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

J

Julie

Mental Health Care, 51-100 employees

Less than 6 months

4.0
October 2020

Great implementation & Follow up!

Pros

Introducing a new software and getting employees accustomed to it can be tough, but the team at Eddy has been amazing. They have continuously supported us through the process, being patient and helpful as our needs evolved as a new team.

Cons

Although some future functionalities are desired now, managing future leave taken before being earned and balancing has been challenging. Overall, the system is robust and highly beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

A

Andrew

Mental Health Care, 51-100 employees

Less than 6 months

4.0
October 2020

Review from Andrew M

Pros

I find the layout and ease of use to be fantastic. The customer service consistently delivers top notch support.

Cons

As we are still new to it, we are in the process of learning and optimizing its use. No significant cons to mention yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B

Bryce

Marketing and Advertising, 51-100 employees

Less than 6 months

3.0
October 2020

Good product with a lot of room for improvement

Pros

The ATS and onboarding features work exceptionally well together. Time tracking and PTO are immensely helpful and easy to utilize.

Cons

The PTO feature could be enhanced to allow employees to be assigned multiple policies. The reporting function could incorporate more data points, and it would be fantastic to generate custom reports.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

D

Diana

Financial Services, 11-50 employees

Less than a year

5.0
October 2020

Very well done and easy to use!

Pros

The hiring features within Eddy are self-explanatory and user-friendly. When hiring, I can easily monitor candidate progress and communicate easily with my HR manager. Managing employee time off and vacation days is a simple task and employee profiles streamline performance reviews and raises tracking.

Cons

Transitioning to Eddy was remarkably smooth and has significantly simplified my life!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Becca

Financial Services, 11-50 employees

Less than a year

5.0
October 2020

Worth it!

Pros

This product is remarkably user-friendly. The clean and simple layout aids in staying organized, especially for documenting team information and preparing for employee absences in advance. The interview and hiring processes run more smoothly, ensuring candidates are well-informed and supported.

Cons

Currently, there are no issues! Everyone has been incredibly supportive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lauren

Hospital & Health Care, 51-100 employees

Less than 6 months

4.0
October 2020

Eddy - the one stop shop

Pros

Eddys most remarkable feature is its all-in-one nature. The Eddy portal provides everything needed in one place, and the software is both easy to use and easy to train on.

Cons

I would like an org chart expansion, additional time reporting options and complete payroll integration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Angie

Hospital & Health Care, 51-100 employees

Less than a year

3.0
October 2020

EDDY is a great starter HRMS system

Pros

Our company previously relied on paper files, so transitioning to an online HRMS has proven to be incredibly helpful.

Cons

It would be beneficial to notify employees when their licenses expire. The current setup in Eddy requires creating a training, but having a calendar of dates to remind employees of deadlines would be fantastic.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

10

Functionality

4

A

Adriana

Entertainment, 1-10 employees

Less than 6 months

5.0
October 2020

I'm new to HR, so EddyHR has made my HR role easy

Pros

EddyHR is user-friendly, featuring a clean and uncluttered interface with essential features such as time tracking, time off management and document storage. The simple employee portal enhances overall usability.

Cons

Since the software is relatively new, some features like having multiple vacation policies haven't been implemented yet. This isn't a major concern as I anticipate more to come, and I already admire what I see.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Carol

Furniture, 51-100 employees

Less than a year

5.0
October 2020

Great for small to medium business

Pros

I really like the software's full functionality and its user-friendliness which makes it ideal for small to medium-sized businesses. I enjoy its features for hiring, onboarding, people management, and document organization. Recently, we introduced the payroll system.

Cons

I wish it had a messaging function and the ability to track more than 2 PTO categories. Direct access to the payroll functionality when needed would be advantageous. I also desire more customized reporting options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

C

Cindy

Non-Profit Organization Management, 11-50 employees

Less than 6 months

4.0
October 2020

Happy with EddyHR

Pros

Integrating the software was pretty easy and the support team is responsive, transparent and professional.

Cons

Some features are currently under development.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

K

Kayla

Marketing and Advertising, 11-50 employees

Less than a year

4.0
October 2020

Great product for a good price!

Pros

EddyHR has proven to be very user-friendly for recruitment, employee management, time and PTO tracking and document storage. Considering the price, we couldn't have found a better entry-level HR platform for our small company.

Cons

While EddyHR is a fantastic platform, I do wish there were a few more features available. The existing features on the platform suffice for now, but customization to meet my specific needs requires significant back-end work. I wish it offered more customization tailored to my company's processes. However, considering the price, I can't complain! I rely on this system daily, and it performs its job effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R

Ricky

Marketing and Advertising, 11-50 employees

Less than a year

4.0
October 2020

Eddy is Great

Pros

The employee profiles are a standout feature for me! Having access to this data is fantastic, and it's pretty easy to interpret.

Cons

I wish for more robust reporting capabilities. Additionally, I wish there was a method to reward employees through the portal. Payroll visibility poses challenges, from obtaining pay stubs to setting up out-of-state tax details.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shaytoya

Construction, 1-10 employees

Less than 6 months

5.0
April 2020

Affordable service

Pros

It offered great value for its price point, which is why we subscribed for about two months. It was more cost-effective compared to other services.

Cons

We opted for another company because Eddy did not offer the level of customization our business required.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Viktorija

Transportation/Trucking/Railroad, 51-100 employees

Less than 6 months

5.0
January 2020

I am Satisfied!!

Pros

The customer support is truly exceptional. They give swift responses and always helpful. They are willing to accommodate additional functions not initially provided, continuously updating the software to meet our company's evolving needs.

Cons

I would appreciate having more editing options for individual job postings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Albens

Staffing and Recruiting, 1-10 employees

Less than a year

5.0
September 2019

Best ATS I've used so far!

Pros

I love Eddy's user-friendly navigation and its uncluttered interface which spares me from overwhelming features. Posting jobs instantly to three major job boards saves time and money. Plus, I can store and access all employee files with a simple click so goodbye paper and file cabinets! Eddy is amazing!

Cons

Thus far, I have encountered no issues. Eddy.com consistently adds features that help me manage my business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marissa

Writing and Editing, 11-50 employees

Less than a year

5.0
July 2019

Eddy Saved Me Time and Money

Pros

Customizing my candidate pipeline with drag-and-drop features is a real plus. I can create and save job postings in Eddy while simultaneously distributing them to top job boards like Glassdoor and Indeed. Tracking candidates is a breeze, especially with the ability to jot down notes right within Eddy.

Cons

I wish it had a few more features like payroll and training modules already integrated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Chelsey

Not Specified, 11-50 employees

Less than 6 months

5.0
January 2019

The software you can't live without!

Pros

Eddy is incredibly easy and quick to use, boasting a clean, organized, and aesthetically pleasing design. It's user-friendly for anyone in the company to learn. Setting it up to suit our company's needs takes only minutes. Moving applicants through stages is effortless with drag-and-drop functionality, providing a comprehensive overview of everyone in the process. The software automatically posts to job boards, increasing candidate reach. The interview guides offer a variety of questions for each stage action. Communication with applicants is seamless, with easily readable email chains and no messy HTML issues. Eddy is packed with numerous essential features that become indispensable once you start using them. I appreciate details like displaying the applicant's time in our system and the ability to transfer applicants between jobs without manual entry. The customer service team is exceptional prompt in answering questions and providing updates on upcoming software releases.

Cons

As a young company, there are features I wish Eddy had, such as a tagging system and onboarding, but I know these features are on the way!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicole

Computer Software, 51-100 employees

Less than 6 months

4.0
January 2019

Applicant Tracking Simplified!

Pros

Eddy proved to be our initial and optimal solution for untangling the web of candidates at different hiring stages. As our company rapidly expanded, candidate tracking spiraled out of control, leading to lost candidates, delayed responses, and a perception of unprofessionalism within the hiring team. Eddy facilitated our organization, ensuring smoother candidate progression through the process and the placement of the right individuals in suitable roles.

Cons

While there are specific functions we would like to see within Eddy to meet our unique requirements, we believe Eddy has addressed some of our most significant challenges and continues to do so. The functionality and improvements are steadily increasing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8