Sandra J.
Mid Market, 51-100 employees
“Amazing experience with Effy
Pros
The support team is awesome and they're always quick to respond and ready to help whenever I need it. This tool is user friendly, so even newcomers can navigate it easily. It has everything needed for performance reviews and you can choose which stage of the process to start with. The best part is theres no need for extensive training which saves so much time.
Cons
The only downside I can think of is that it doesnt integrate with our internal HR system yet. Having that connection would be awesome because we wouldn't need to juggle multiple tools. But honestly, that's the only thing Id change and the team keeps improving everything else.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Michal C.
Mid Market, 51-100 employees
“Ideal solution for smaller teams
Pros
Setting this up was very simple for our small 14 person team. The evaluation templates and question bank are really easy to customize, so we can tailor reviews exactly how we need them. The reports and analytics provide clear insights without overwhelming us with unnecessary complexity.
Cons
The advanced features can feel overwhelming for smaller teams at first but they'll probably be very useful as we grow.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Jayce E.
Mid Market, 51-100 employees
“Smart choice for tracking with slack
Pros
It works perfectly with our Slack setup and the SSO makes logging in super easy. I love that I can customize viewing permissions for performance reviews and it gives me the control I need. The anonymous 360 feedback feature is great for getting honest input from the team and not to mention, customer service has been really responsive whenever I've had questions.
Cons
I can't pull complete data for everyone who's finished their reviews which is limiting. Also, there's no way to schedule one on one meetings directly within the performance review process, so I have to handle that separately.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Azaz A.
Small Business, 11-50 employees
“Solid performance tracking software
Pros
The ease of use really stands out and the support team has been fantastic to work with.
Cons
The reporting features are pretty basic and could definitely use some improvements.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Anonymous
Mid Market, 51-100 employees
“Streamlined Review Automation Tool
Pros
The AI assistance helped me build a solid review framework, plus setting everything up was simple and seeing the sample responses gave me a good idea of what to expect. Since this was our first time using something like this at the company, the walkthrough was a lifesaver for crafting the right questions. What I loved is how the AI monitors responses to catch any false inputs and it actually prompts users to rephrase their answers, almost like having someone guide them through the process. Their team was also very responsive when I had questions.
Cons
The free trial could offer more features to really test things out. It would be helpful if the builder had AI suggestions to help guide you through creating better forms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Megan G.
Small Business, 11-50 employees
“Great Tool for us!
Pros
It made running our first 360 reviews surprisingly simple. The interface is really interactive, so our team was able to evaluate managers and colleagues without any confusion. What impressed me most was how clear and concise the results summaries were and they gave everyone meaningful insights into where they're excelling and what they can improve. The customer support team was amazing whenever I needed help with anything.
Cons
It would be much more valuable if it integrated with Microsoft Teams since we don't use Slack.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Mid Market, 51-100 employees
“Easy and user friendly
Pros
The speed is impressive and it's really easy to use. The Slack integration works smoothly and handles automated tasks really well.
Cons
The free version only lets you have 5 users which feels restrictive. What's really annoying is that when you want to add more people, you have to pay for everyone, including those original 5 free users, instead of just paying for the extra users.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
7
T R.
Mid-Market, 500+ employees
“helpful templates and quick setup
Pros
We rely on this tool for our company's 360 review process and the ready-made templates save a lot of time. Managing and administering the feedback is also fairly simple and quick which makes the whole process much easier to handle.
Cons
One thing that could be clearer is the point where the free version becomes a paid one. It would be much more helpful if the tool sent an advance alert when we were getting close to the free usage limit.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Matheus M.
Small-Business, 11-50 employees
“fantastic ui and helpful ai
Pros
Using Book has been very easy. The AI resources really help speed up the feedback process and the interface is very well designed. It's simple to find what I need and create feedback without wasting time. I also haven't run into the kinds of issues I've seen in other software.
Cons
Pricing can be a downside when you have a lot of users but the free plan is an excellent option for small businesses and can be very helpful if you're working as a coordinator.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Rui R.
Small-Business, 11-50 employees
“Fantastic performance reviews
Pros
Getting started was quick, the platform is simple to use and it provides complete performance reviews. Having the ChatGPT summary included was also a really nice addition.
Cons
I think it would be even better with more integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana A.
Mid-Market, 500+ employees
“Slack-powered feedback boost
Pros
Running performance reviews four times a year used to take us tens, sometimes even hundreds, of hours and employee participation was pretty low. After we brought in this tool, we were able to start collecting feedback within minutes. The Slack integration in effi makes the whole process much more convenient for employees and that has helped us noticeably improve engagement.
Cons
At this point, we're happy with everything the product offers. The service quality has been strong and the pricing feels very reasonable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Mid-Market, 500+ employees
“Talent growth that delivers
Pros
Building new talent is a big part of our company culture, so ongoing development really matters to us. This tool helps us keep track of how our people are progressing, highlight the areas where they're growing and support them in reaching success.
Cons
One thing that feels a bit limited is the built-in analytics. That said, we work around it by exporting the data into our BI system, where we create the charts, tables and reporting we need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Irina B.
Mid-Market, 500+ employees
“helpful 1:1s and development tracking
Pros
Biggest benefit for me has been the 1,1 management for the team and the performance evaluation side of it, especially when it comes to assessing team skills and running reviews. Handling a personal development plan feels much more easy now.
Cons
do not have anything major to criticize. The only addition I would still like to see is Google Calendar integration, although the development team has already said it should be available very soon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kseniya N.
Mid-Market, 500+ employees
“powerful HR toolkit
Pros
Interface feels clean and pleasant to use and the platform covers a wide range of really useful HR functions like personal employee cards, onboarding and offboarding workflows, leave management, surveys and performance reviews. It basically includes everything an HR manager needs to work effectively and the fact that all of it can be customized to fit your processes is a big advantage.
Cons
can't point to anything I dislike especially since the support team responds fast and takes care of bugs or requests almost right away.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Small-Business, 11-50 employees
“clean review tracking interface
Pros
The review interface is well designed and the progress bar along with the data display are really helpful.
Cons
I still haven't had the chance to try all of the features yet but everything has been working well in the performance review.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dmitriy S.
Small-Business, 11-50 employees
“Responsive team and fast progress
Pros
One of the best parts of this product is how responsive the team is. They're not just open to feedback, they actually take action on it and that's incredibly refreshing. It's inspiring to see a company move so quickly on client suggestions and I can tell that many of the improvements come directly from listening to users. Thanks for building such a fantastic product, we really love using it!
Cons
honestly haven't come across any flaws. Everything has been working really well and the product is evolving at a very fast pace.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Olya K.
Small-Business, 11-50 employees
“useful for the whole company!
Pros
What stands out most to me is that this platform supports the work of the entire company, not just the HR team.
Cons
I'm very happy with it overall and there's nothing I dislike about the tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lysik E.
Small-Business, 11-50 employees
“flexible reports
Pros
Being able to create custom questionnaires, use different rating scales and generate reports is a big plus.
Cons
Built-in analytics isn't available yet although the team behind the tool is currently working on it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Daryna D.
Mid-Market, 500+ employees
“Modern performance tools shine
Pros
This platform helps all of us stay focused on doing our best work instead of getting weighed down by clunky systems built around outdated ideas of performance management.
Cons
Still waiting for peer-to-peer recognition to be added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mariya P.
Mid-Market, 500+ employees
“tailored setup with no limits
Pros
They were able to configure the system around the customer's specific needs, nothing felt impossible.
Cons
Everything is fine as it is and I don't see anything that needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
cagigas C.
Small-Business, 11-50 employees
“Clean setup and clear admin
Pros
Getting started was quick and connecting it with Slack was easy. The interface is clear and managing everything from the admin side feels simple and well organized.
Cons
only thing really missing is Google Calendar integration which feels essential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Epom C.
Mid-Market, 500+ employees
“Company-wide surveys done right
Pros
Rolling out surveys across the whole company is very easy.
Cons
downside is that it doesn't integrate with Skype.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Aleksandra K.
Mid-Market, 500+ employees
“Helpful 1:1s and feedback tools
Pros
Keeping 1-on-1 meetings organized is much easier with this tool. It lets you plan ahead, prepare properly, document outcomes and track agreements with employees in one place. The feedback collection features are really useful too and they support employee development in a practical way.
Cons
analytics are handled in Excel which may not suit everyone although the option to build custom reports does add some flexibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kateryna L.
Small-Business, 11-50 employees
“versatile hr hub
Pros
Beyond HR alone, our managers also rely on this tool to upload employee documents and pull useful insights. It feels like a well-rounded product overall and I'm really happy that I can cover all HR tasks in one holistic solution.
Cons
there aren't any built-in dashboards, so we have to use excel. That said, working this way does give you the flexibility to create just about any type of report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Mid-Market, 500+ employees
“Helpful time off tracking
Pros
For our company the most valuable parts have been Time Off Management and the Employee Database. The software has also been very easy for all of our employees to use.
Cons
The 1-1 meeting feature still has room for improvement. We also ran into some issues with paid leave days that were supposed to expire after two years, although we were able to find a workaround in the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Vira S.
Small-Business, 11-50 employees
“Reliable feedback and reporting
Pros
Getting feedback collection up and running was fast and the Slack integration makes it convenient to stay on top of responses. The custom reports are also really useful and give a clearer view of the data.
Cons
One thing that's still missing is a visual organizational structure in the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Darya B.
Mid-Market, 500+ employees
“flexible platform with stellar support
Pros
Right from the start the platform has felt stable and fast when it comes to updates and improvements. The pricing is affordable and the system is incredibly flexible across the board. Customer support has been among the best I've dealt with and the Slack and Telegram integrations have been a real game changer for our team. On top of that the UI is pleasant to use.
Cons
A few features are still missing such as an org chart and a more convenient way to store employee salaries but the team behind the tool is clearly working hard on these areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Valerie T.
Mid-Market, 500+ employees
“Rapidly evolving hr platform
Pros
Their customer success team has been excellent and the platform covers a wide range of HR processes.
Cons
There's honestly not much to criticize because the product is changing so fast. If a feature isn't there today it could easily be added tomorrow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Adaptable tool we really enjoy!
Pros
Pretty flexible software overall, with a user-friendly interface that doesn't take much effort to get comfortable with. We've especially enjoyed the tools, including 360, this tool and the others.
Cons
Honestly nothing really comes to mind here, everything has been working well for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anastasiia T.
Mid-Market, 500+ employees
“friendly support and trusted partnership
Pros
Clean interface, easy to use and the personal adviser has been a big plus. Communication overall has been really pleasant and we're genuinely happy to work with such open-minded people and build a relationship based on trust.
Cons
Nothing comes to mind at the moment. We really haven't run into any issues or misunderstandings and whenever we had questions, the replies came on time were clear and always friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ivan S.
Small-Business, 11-50 employees
“Fast rollout and helpful chatbot !
Pros
Getting it up and running was very simple, the chatbot has been useful and new features are implemented quickly.
Cons
At this point, we do not have any complaints and would definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elena A.
Mid-Market, 500+ employees
“flexible platform and constant progress
Pros
This has been a very user-friendly product. It's flexible, includes strong tools like 360 and others and performs really well overall. On top of that, the team keeps improving it so the experience just keeps getting better and better.
Cons
don't really have any complaints. I've liked it overall and it's also nice that older systems can still stay in place alongside newer ones like this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
