Empeon Reviews

“smooth payroll for all

Pros

I truly appreciate how organized and simple Empeon feels in daily use because the platform is simple for both staff and managers and significantly simplifies payroll administration.

Cons

My sole reservation about Empeon concerns its billing module since we've come across a few issues with it yet I remain optimistic that it will be enhanced soon.

“Simple and improving

Pros

I'm really impressed with the platform because it's highly simple, makes storing data easy and the development team appears eager to continually refine the software.

Cons

The customer service experience can be inconsistent and confusing because the support team frequently rotates leading to a lack of continuity.

“extremely user-friendly for all teams

Pros

From my experience the application is incredibly user-friendly and easy to navigate. And organizations that I've worked with, whether a one-person shop or firms employing hundreds, consistently report that it's remarkably easy for businesses of all sizes to use.

Cons

Can't really point to any major drawbacks from my experience, perhaps the only area that can be tricky is when editing certain payrolls because deciphering the different associated codes can sometimes be challenging.

“incredibly helpful customer support

Pros

Their customer support team is incredibly helpful and manages to resolve problems promptly, I often have no idea how they figure out my issues half the time but somehow they always do LOL.

Cons

I genuinely cannot think of anything I dislike about Empeon, the interface is extremely simple to use and whenever I need assistance I consistently locate what I'm looking for with the help of customer support.

“Outstanding interface

Pros

I find the interface to be outstanding which makes it remarkably easy for newcomers to navigate while also offering a broad set of customizable features that together make handling healthcare payroll exceptionally simple and virtually effortless.

Cons

From my experience there are occasional bugs that can affect various parts of the program but their impact is typically limited in scope and importantly the support team reliably responds quickly to diagnose and resolve those issues.

“Deeply customizable

Pros

It is extremely simple to use, offers deep customization options, delivers a wealth of insightful reports and the support team responds rapidly and is consistently helpful.

Cons

Pricing felt somewhat steep to me at first although the company genuinely aims to accommodate customers and in my experience they were willing to negotiate costs and find a plan that fit my budget which is worth bearing in mind.

“excellent but missing key features

Pros

I find the software easy to use and its layout very simple, customer support has consistently been excellent and I typically reach a representative I'm familiar with who knows our account details and can resolve issues quickly while the tax and year-end team are especially pleasant and effective to work with.

Cons

The old screen was so much better. It had this grid where you could see every employee at once and filter by pay codes. You could do things like apply a bonus to fifty people in one go. It was a huge timesaver. I�m really disappointed they took it out in the new version.

“awesome service

Pros

As a user I've enjoyed an excellent experience with Empeon because their customer service team consistently responds quickly, demonstrates deep knowledge and repeatedly goes the extra mile to assist us whenever support is required, their genuine concern for clients and evident pride in delivering superior service make recommending them easy. We particularly appreciate the open enrollment functionality and find the onboarding process to be smooth and effective while the task management features are outstanding, complemented by timely alerts and reminders that ensure payroll details are never overlooked.

Cons

Overall my experience has been very positive although I would like to see additional flexibility in the reporting tools so that we can tailor outputs more precisely to our needs and it would be helpful if the open enrollment workflow included the ability to capture an enrolling employee's signature as part of the process.

“Support is great

Pros

When issues crop up I appreciate having a close partnership with Empeon because I can depend on their team to resolve the problems we were facing promptly and without delay.

Cons

I've noticed that some components, particularly the API features, are quite restricted and as a result they often impede my ability to achieve more ambitious integrations and workflows.

“exceptionally well-designed but frustrating

Pros

As a user I find this platform exceptionally well-designed, with a clean interface and simple workflows that make it a joy to use. I genuinely love it and consider it the best I've come across, almost unreal in how smooth it is.

Cons

One area for improvement is the verification process. Completing the steps is consistently challenging....

“Gets everyone paid without issues

Pros

I'm continually impressed by how this platform makes it possible for me to get everyone paid promptly without any glitches and based on my experience I wholeheartedly recommend it.

Cons

We had very little to criticize about this tool, before switching from SBV we were hesitant but after making the change I am extremely pleased and have never regretted the decision.

“works as expected, integrates well

Pros

I've found that it operates exactly as expected across roles, from regular employees through to administrators and after repeatedly come across ing difficulties getting systems to connect I finally see this integrating reliably with everything we use.

Cons

There's not a lot I dislike, I do wish it offered tighter integration with PointClickCare out of the box although I believe that with the API that tighter connectivity should be attainable at some point down the road.

“User-friendly but missing mobile details

Pros

What I truly appreciate about Empeon is that it remains exceptionally user-friendly making navigation and completing tasks simple even for someone who doesn't want to spend time learning complicated systems.

Cons

I would like to be able to view my total hours worked on the mobile website version whenever I open the Timecard and select a specific period because at the moment that cumulative figure is not shown and it complicates quickly confirming my overall hours.

“clean and customizable but I need live help

Pros

As a regular user I find the interface exceptionally easy to navigate, with a clean, well-organized presentation and powerful customization features that allow the product to be tailored to a wide range of workflows and use cases.

Cons

That said I wish their customer support included options to speak with live representatives because depending solely on automated systems or static documentation leaves me without the immediate, personalized assistance I sometimes need.

“Keeps my hours in strict order

Pros

This tool helps me maintain strict order in relation to my working hours giving me a clear way to monitor and quantify the time I have already completed during each workday.

Cons

Haven't come across any issues so far since everything is neatly organized and easy to navigate, in my experience it works best for people who are extremely meticulous about their organization.

“incredibly easy but lots of small fees

Pros

I've consistently found this software incredibly easy to navigate, with a simple layout and simple controls that let me get tasks done quickly. For me the learning curve was minimal so I could start using the core features without hours of training or consulting endless documentation.

Cons

I did notice that there are numerous small charges attached to various actions and over time these incremental fees have added up more than I expected. For my part the increase of minor fees has become a persistent annoyance because together they significantly increase my overall costs.

“game changer for our payroll

Pros

We have found that their payroll platform has helped us organise the processing of every employee's paycheck, significantly simplifying administration and proving to be a real game changer for our operations.

Cons

In my experience I have not discovered any aspects of Empeon that I dislike and there is nothing about the service that I can point to as a negative.

“Tailored reports and top service

Pros

I've found that the tailored reports really position the product as persuasive and useful and I also appreciate the consistently excellent customer service that accompanies it.

Cons

Regarding drawbacks, I genuinely have nothing to criticize about this aspect since the service is top-shelf and leaves me satisfied.

“good tool but could be more flexible

Pros

From my experience the interface is simple and the whole system is exceptionally easy to use allowing me to navigate and accomplish tasks without frustration.

Cons

When it comes to customization I feel it could be made more user-friendly and easier to adjust to my preferences but in all other respects the software performs well for my needs.

“excellent service, no drawbacks

Pros

I'm consistently impressed by the service and genuinely enjoy collaborating with the team because the underlying infrastructure and the software are both excellent and reliable.

Cons

I honestly can't identify any drawbacks at the moment that come to mind.

“Userfriendly and welcoming

Pros

genuinely impressed by how user-friendly the system is and how welcoming the staff are and I love every aspect of the experience.

Cons

For me everything about the product worked well and I found it incredibly simple to operate from start to finish.

“smooth integration

Pros

Because their integration is so smooth, I find that collaborating with their tools fits perfectly into Tapcheck's workflow making day-to-day tasks much more efficient and reliable.

Cons

At the present moment I honestly can't identify any meaningful drawbacks to report as everything functions smoothly and meets my expectations across the board.

“Excellent, knowledgeable homecare support

Pros

Having received knowledgeable homecare support from Empeon I am extremely pleased because they truly provide excellent care and take responsibility for every detail on my behalf which leaves me feeling very happy.

Cons

I genuinely appreciate everything about Empeon and cannot find any aspect that I dislike as their service consistently meets my expectations.

“sets the standard

Pros

After having worked with several other HR and Time and Attendance solutions in the past, I can say that empeon has set the standard for simplifying our HR and payroll workflows across the company and I have found it extremely useful because it organizes processes and makes it simple to bring on additional opportunities and personnel without added complexity.

Cons

Support is a bit unresponsive....

“the best platform for HR and payroll

Pros

I've found Emperor to be the best platform for working on HR and payroll matters as their system has helped our team to efficiently plan schedules, manage onboarding procedures and comprehensively handle all of our payroll requirements.

Cons

We have never run into any issues with Emperor and I can confidently say that their team delivers consistently excellent work with professionalism and reliability.

“impressive software and easy support

Pros

The software and customer support have impressed me, they have been very easy to work with, responding promptly and making interactions simple.

Cons

I haven't come across any issues at all and throughout my use the overall experience has remained very positive and trouble-free so far.

“Very user friendly

Pros

I find it incredibly userfriendly and really simple to navigate, with detailed and thorough information that makes everything clear for me.

Cons

The app doesn't have an option to request support directly, which i think would be a great thing for easy work.

“Amazing software with excellent customer service

Pros

The communication with everyone at the company is fantastic. I always have someone available to talk to, whether I need help or just have a question.

Cons

I can't think of anything major as a downside. Sure, issues arise occasionally but I always reach out and they're resolved quickly.

“The Best for being User Friendly

Pros

Adding and modifying information is effortless and straightforward.

Cons

It's not possible to switch between employees' profiles within the same section without scrolling, which can be inconvenient.

“Payroll submission is effortless

Pros

It's very easy and flexible for me to use. Submitting payroll now takes half the time it used to, which has really boosted my efficiency.

Cons

So far I haven't experienced any negative things with this product.

“Great app with great features

Pros

What stands out to me is how easy it is to use, the excellent support, and the overall efficiency, it just works smoothly every time.

Cons

I'd appreciate more features and modules, like a scheduler, to enhance the platform.

“Really a great payroll management software

Pros

I love how easy it is to use, plus the customer service is excellent. The fact that it's constantly being improved shows they're always working to make the experience better.

Cons

While API capabilities are on the way, I'm excited for them to be available soon, as that's something I'm looking forward to.

“Working seamlessly for us

Pros

Since it's web-based, I can access it anywhere and I appreciate that the software is always being updated and improved.

Cons

The onboarding platform could use additional features to improve the overall experience.

“Excellent all-in-one payroll and hr management software

Pros

Processing large payroll batches for over 500 employees is a breeze with Empeon. The whole process is fast, accurate, and so easy for me to use, which also makes training employees effortless.

Cons

Empeon has stopped supporting some of the customizations and custom script writing they used to offer, which is a bit of a setback.

“Good app but it can improve

Pros

I really like the ability to jump between different sections of the platform. It's seamless and incredibly user-friendly, making everything flow much easier.

Cons

The product is great overall, but the customization options are limited in certain areas.

“Self-management made easy

Pros

Importing and exporting large volumes of data is simple and efficient, saving me a lot of time and effort.

Cons

I've found that Payees and Workers Comp coding have some limitations that could be addressed for better flexibility.