Empeon Reviews

“smooth payroll for all

Pros

I truly appreciate how organized and simple Empeon feels in daily use because the platform is simple for both staff and managers and significantly simplifies payroll administration.

Cons

My sole reservation about Empeon concerns its billing module since we've come across a few issues with it yet I remain optimistic that it will be enhanced soon.

“Simple and improving

Pros

I'm really impressed with the platform because it's highly simple, makes storing data easy and the development team appears eager to continually refine the software.

Cons

The customer service experience can be inconsistent and confusing because the support team frequently rotates leading to a lack of continuity.

“extremely user-friendly for all teams

Pros

From my experience the application is incredibly user-friendly and easy to navigate. And organizations that I've worked with, whether a one-person shop or firms employing hundreds, consistently report that it's remarkably easy for businesses of all sizes to use.

Cons

Can't really point to any major drawbacks from my experience, perhaps the only area that can be tricky is when editing certain payrolls because deciphering the different associated codes can sometimes be challenging.

“incredibly helpful customer support

Pros

Their customer support team is incredibly helpful and manages to resolve problems promptly, I often have no idea how they figure out my issues half the time but somehow they always do LOL.

Cons

I genuinely cannot think of anything I dislike about Empeon, the interface is extremely simple to use and whenever I need assistance I consistently locate what I'm looking for with the help of customer support.

“Outstanding interface

Pros

I find the interface to be outstanding which makes it remarkably easy for newcomers to navigate while also offering a broad set of customizable features that together make handling healthcare payroll exceptionally simple and virtually effortless.

Cons

From my experience there are occasional bugs that can affect various parts of the program but their impact is typically limited in scope and importantly the support team reliably responds quickly to diagnose and resolve those issues.

“Deeply customizable

Pros

It is extremely simple to use, offers deep customization options, delivers a wealth of insightful reports and the support team responds rapidly and is consistently helpful.

Cons

Pricing felt somewhat steep to me at first although the company genuinely aims to accommodate customers and in my experience they were willing to negotiate costs and find a plan that fit my budget which is worth bearing in mind.

“excellent but missing key features

Pros

I find the software easy to use and its layout very simple, customer support has consistently been excellent and I typically reach a representative I'm familiar with who knows our account details and can resolve issues quickly while the tax and year-end team are especially pleasant and effective to work with.

Cons

The old screen was so much better. It had this grid where you could see every employee at once and filter by pay codes. You could do things like apply a bonus to fifty people in one go. It was a huge timesaver. I�m really disappointed they took it out in the new version.

“awesome service

Pros

As a user I've enjoyed an excellent experience with Empeon because their customer service team consistently responds quickly, demonstrates deep knowledge and repeatedly goes the extra mile to assist us whenever support is required, their genuine concern for clients and evident pride in delivering superior service make recommending them easy. We particularly appreciate the open enrollment functionality and find the onboarding process to be smooth and effective while the task management features are outstanding, complemented by timely alerts and reminders that ensure payroll details are never overlooked.

Cons

Overall my experience has been very positive although I would like to see additional flexibility in the reporting tools so that we can tailor outputs more precisely to our needs and it would be helpful if the open enrollment workflow included the ability to capture an enrolling employee's signature as part of the process.

“Support is great

Pros

When issues crop up I appreciate having a close partnership with Empeon because I can depend on their team to resolve the problems we were facing promptly and without delay.

Cons

I've noticed that some components, particularly the API features, are quite restricted and as a result they often impede my ability to achieve more ambitious integrations and workflows.

“exceptionally well-designed but frustrating

Pros

As a user I find this platform exceptionally well-designed, with a clean interface and simple workflows that make it a joy to use. I genuinely love it and consider it the best I've come across, almost unreal in how smooth it is.

Cons

One area for improvement is the verification process. Completing the steps is consistently challenging....

“Gets everyone paid without issues

Pros

I'm continually impressed by how this platform makes it possible for me to get everyone paid promptly without any glitches and based on my experience I wholeheartedly recommend it.

Cons

We had very little to criticize about this tool, before switching from SBV we were hesitant but after making the change I am extremely pleased and have never regretted the decision.

“works as expected, integrates well

Pros

I've found that it operates exactly as expected across roles, from regular employees through to administrators and after repeatedly come across ing difficulties getting systems to connect I finally see this integrating reliably with everything we use.

Cons

There's not a lot I dislike, I do wish it offered tighter integration with PointClickCare out of the box although I believe that with the API that tighter connectivity should be attainable at some point down the road.

“User-friendly but missing mobile details

Pros

What I truly appreciate about Empeon is that it remains exceptionally user-friendly making navigation and completing tasks simple even for someone who doesn't want to spend time learning complicated systems.

Cons

I would like to be able to view my total hours worked on the mobile website version whenever I open the Timecard and select a specific period because at the moment that cumulative figure is not shown and it complicates quickly confirming my overall hours.

“clean and customizable but I need live help

Pros

As a regular user I find the interface exceptionally easy to navigate, with a clean, well-organized presentation and powerful customization features that allow the product to be tailored to a wide range of workflows and use cases.

Cons

That said I wish their customer support included options to speak with live representatives because depending solely on automated systems or static documentation leaves me without the immediate, personalized assistance I sometimes need.

“Keeps my hours in strict order

Pros

This tool helps me maintain strict order in relation to my working hours giving me a clear way to monitor and quantify the time I have already completed during each workday.

Cons

Haven't come across any issues so far since everything is neatly organized and easy to navigate, in my experience it works best for people who are extremely meticulous about their organization.

“incredibly easy but lots of small fees

Pros

I've consistently found this software incredibly easy to navigate, with a simple layout and simple controls that let me get tasks done quickly. For me the learning curve was minimal so I could start using the core features without hours of training or consulting endless documentation.

Cons

I did notice that there are numerous small charges attached to various actions and over time these incremental fees have added up more than I expected. For my part the increase of minor fees has become a persistent annoyance because together they significantly increase my overall costs.

“game changer for our payroll

Pros

We have found that their payroll platform has helped us organise the processing of every employee's paycheck, significantly simplifying administration and proving to be a real game changer for our operations.

Cons

In my experience I have not discovered any aspects of Empeon that I dislike and there is nothing about the service that I can point to as a negative.

“Tailored reports and top service

Pros

I've found that the tailored reports really position the product as persuasive and useful and I also appreciate the consistently excellent customer service that accompanies it.

Cons

Regarding drawbacks, I genuinely have nothing to criticize about this aspect since the service is top-shelf and leaves me satisfied.

“good tool but could be more flexible

Pros

From my experience the interface is simple and the whole system is exceptionally easy to use allowing me to navigate and accomplish tasks without frustration.

Cons

When it comes to customization I feel it could be made more user-friendly and easier to adjust to my preferences but in all other respects the software performs well for my needs.

“excellent service, no drawbacks

Pros

I'm consistently impressed by the service and genuinely enjoy collaborating with the team because the underlying infrastructure and the software are both excellent and reliable.

Cons

I honestly can't identify any drawbacks at the moment that come to mind.