EPay HCM Reviews

Pros

Customer service here is absolutely outstanding. Having a background in CRM, I can spot quality support immediately and this team delivers every time. The system itself is pretty user friendly but when I've run into issues (usually my own fault), their representatives have been incredibly courteous and patient. They're genuinely results oriented and never make you feel like your wasting there time. You know how some tech support people sigh in the background and act like your bothering them? None of that here. Every interaction leaves me feeling more knowledgeable about the platform.

Cons

I can't really think of anything negative to say about this system. When I've run into issues, it's usually been my own fault for not reading the instructions carefully enough before diving in.

Pros

Rep I talked with was incredibly helpful, even though my issue couldn't actually be fixed. Turns out my company had stopped using the system without me knowing but the support person still walked me through next steps and made sure I got all the right info. They took their time with me even after we figured out I wasn't technically a customer anymore.

Cons

I rarely use this enough to really find anything to complain about.

Pros

I can always reach someone when I need help and getting in touch with a representative is easy.

Cons

sometimes it logs the system but not consistently so this tool is pretty great for me.

Pros

Information they provided went way beyond what I expected. They gathered extra contacts within our company to help resolve issues which gave us insights we wouldn't have gotten about competitors.

Cons

I did run into a few bumps along the way but honestly the support team was fantastic about walking me through everything. They were really courteous and gave me clear guidance on what to do next.

Pros

Interface is easy to navigate and I really appreciate the comprehensive reporting features it offers.

Cons

I haven't run into any real issues with this tool so far.

Pros

Customer service really stands out and drives the whole business forward. Finding employees is incredibly easy. I'd recommend this to anyone I can. Since I haven't used other options, I can't make comparisons.

Cons

Takes way too long for the programming team to address issues. I think some onboarding forms don't load properly as required by state law and the programming team really needs to get these forms working correctly.

Pros

Whenever we run into problems (which honestly doesn't happen often), I just reach out to the customer support and they fix everything super quickly.

Cons

Can't really think of anything negative, everything runs smoothly for me and the team keeps everything well maintained.

Pros

Quick error fixes are a huge plus and I really appreciate how it tracks everyone's schedules and attendance easily. The interface feels simple to navigate, making employee scheduling easy for our entire payroll. What stands out most is how it documents proper payment records and handles additional compensation like sick leave and holiday pay effortlessly.

Cons

I can't really think of anything negative to say about it. Everything functions exactly how it's supposed to.

Pros

Interface is really simple and easy to navigate. When I had trouble getting started, customer service got back to me fast and helped sort everything out.

Cons

I haven't found anything that bothers me so far.

Pros

Makes clocking in and out incredibly simple for me, the interface is so simple that there's no learning curve at all.

Cons

Maybe just one suggestion from my side, it would be helpful to see total hours alongside the punch data for a more complete picture.

Pros

Interface is really simple and the whole application feels easy to navigate. Logging in is really easy and no hassle at all.

Cons

Nothing really bothers me about this tool, it's been fantastic and user friendly throughout my experience with it.

Pros

With its cloud-based nature, this software provides easy access for all approval levels, enhancing convenience.

Cons

It would be beneficial to have more customization options to accurately describe custom work schedules. Additionally, syncing with our system to precisely track the available leave hours would be advantageous.

Pros

I really like how it keeps track of everything, having all that information right there when you need it is super convenient. The facial recognition feature for clocking in and out is pretty neat too. From what I've seen, this beats out other systems in the market.

Cons

I haven't found anything to complain about so far. Everything seems well designed and functions exactly as advertised. Honestly I wouldn't change a thing, sometimes simple just works better. Can't think of any improvements that are actually needed.

Pros

Customer support is absolutely excellent no matter where I'm working from whether I'm at the Walter Time Clock helping an employee with an issue or handling payroll problems from my laptop or phone. What really stands out is how the support team is consistently available and incredibly helpful whenever I need assistance.

Cons

I've had ongoing issues with the refurbished time clocks over the past year, had to keep ordering replacements for several buildings. The good news is that the newer facial recognition units are working much better even in locations where WiFi has been problematic.

Pros

For me the support team resolved my issue in under 5 minutes, incredibly quick response time.

Cons

I honestly can't think of anything negative to say, everything worked exactly as expected.

Pros

Engineers here are absolutely outstanding and always go above and beyond to make sure we're completely satisfied. I've never experienced customizations and around the clock support this good anywhere else.

Cons

Can't really think of anything, everything has worked well for me.

Pros

Interface is really simple to navigate and their support team was incredibly helpful whenever I reached out for help.

Cons

Nothing comes to mind that bothers me about this system.

Pros

Late night support really impressed me, having an actual person pick up the phone after hours instead of dealing with those annoying automated systems was such a relief. They sorted out my issue in just a few minutes which saved me a lot of hassle.

Cons

Only problem I found was with the phone line during my call, there was an echo that repeated everything I said (though I can't really fault anyone specifically for that). The support person was incredibly patient with me.

Pros

I appreciate how easy it is to navigate and the fast processing speeds make my workflow much smoother.

Cons

File upload system could use some work, being able to upload multiple documents at once would be a huge time saver. Also it would be great if it supported more file types like emails and .heic files which would really improve the overall workflow.

Pros

I can easily track my wages and benefits plus see exactly what deductions are being made from my pay.

Cons

I can't find any real downsides though I'm still figuring out how to set up vacation time accrual properly.