EPay HCM Reviews

“simple and user friendly interface

Pros

Interface is incredibly simple and I picked it up right away. Everything feels easy and user friendly.

Cons

sometimes when I open the interface it freezes up on me though that issue seems to have been resolved now.

“easy timekeeping and employee management

Pros

Learning this system was surprisingly easy for everyone on our team. Staff members can log in without issues and track their hours easily. Looking up employee details, monitoring time and making adjustments happens smoothly. Workers from different age groups and backgrounds pick it up quickly. Problems with clocking in or accessing paystubs are extremely rare. Navigation feels simple for me since everything is clearly laid out. Clocking in at shift start and managing meal breaks works easily. Checking pay history and updating tax info or personal details is easy too. Compared to other platforms we've used, this one has a much gentler learning curve for data entry and modifications. The more I work with it daily for timekeeping, the smoother everything becomes. Haven't had any complaints so far. Having the mobile app option so employees can clock in and out from there phones adds real convenience.

Cons

There isnt much I'd complain about honestly. The system does exactly what we need it to do. Sometimes it runs a bit slow but that's probably our internet connection acting up. Employees occasionally forget there login info which creates some headaches. Nothing major with Epay functionality though. My main issue is that my company limits what I can access. Not being able to view complete details can be frustrating when I need that information.

“Responsive support team

Pros

support team is really helpful whenever I run into issues and need to troubleshoot something.

Cons

Recent update made entering PTO hours frustrating, for me the icon is positioned way too close to the timesheet approval button, causing constant misclicks.

“xceptional 24/7 customer service

Pros

Okay so..... the support here is absolutely incredible, truly 24/7 availability that actually works. Over the years I've run into various issues and they've blown me away with their response every single time. Can't recommend this enough for anyone looking for reliable service.

Cons

Nothing comes to mind, haven't run into any real issues that would make me complain about anything here.

“mobile app needs improvement

Pros

First screen gives me everything I need for daily tasks and I really appreciate being able to check my time punches easily through the menu. The flexibility to use either the website or mobile app for clocking in and out is really convenient and overall the interface is easy to navigate.

Cons

I ran into some bugs with the mobile app, couldn't select my facility or tasks a few times and got system errors that prevented me from clocking in. The web version helped when the mobile wasn't cooperating but no system is perfect. Also they offered me a gift card for leaving this review but never followed through which feels pretty deceptive and made me lower my rating.

“smooth navigation across devices

Pros

I appreciate how easy this platform is to navigate whether I'm using the mobile app or accessing it through the website. The quick login process really stands out and the interface makes everything easy to find.

Cons

What bothers me is that the app doesn't scale properly for my iPhone 12 Pro Max, the formatting looks really dated and doesn't fit the screen resolution well. The UI design could really use some modernizing.

“knowledgeable and friendly support experience

Pros

Working with the time clock feature has made everything run much smoother. When I ran into an issue, the support person who helped me was incredibly knowledgeable, way more than I expected. He was really pleasant to work with and made the whole experience great.

Cons

Always get stuck using the same fingerprint for access which is frustrating for me.

“Fast and effective issue resolution

Pros

Got a really fast response that solved my problem perfectly, couldn't be happier with how quickly they handled everything.

Cons

I honestly can't think of anything negative to say, the service was professional and everyone was really friendly throughout my experience.

“reliable customer support assistance but payroll is confusing

Pros

For me the customer support is always there when I need help resolving issues.

Cons

Payroll system isn't very user friendly from my perspective and can be confusing to navigate.

“Reliable and always accessible

Pros

service runs perfectly so I can jump right into my tasks at any time.

Cons

Not much to complain about from my side, maybe could use a few more customization options but that's really nitpicking since everything runs so smoothly.

“expert support with clear guidance

Pros

Whenever I reached to the customer support they were really knowledgeable about what I needed and walked me through exactly how to handle everything.

Cons

setup was frustrating since my supervisor and I ended up having to handle everything ourselves instead of getting the help we expected.

“efficient issue resolution

Pros

support team immediately understood my issue when I called, no need to transfer me around or escalate to different departments to get things resolved.

Cons

Interface could use some modernization to feel more current in my opinion.

“smooth workflow and team coordination

Pros

Workflow moves smoothly from one step to the next, making everything feel simple for me and my team.

Cons

Only thing that bothers me is how long it takes to load the next page, could definitely be quicker.

“Reliable timesheet management solution

Pros

This tool handles our timesheet management really well and gets the job done efficiently for us.

Cons

I think communication features could definitely use some work.

“easy attendance tracking

Pros

I can quickly spot attendance problems with employees using this system. Currently figuring out how to set up a Master schedule on the site to monitor overtime issues.

Cons

Can't delete old schedules I don't need anymore, created a TEsT one during practice and it's stuck there permanently which is pretty annoying.

“rAPId and accurate support response

Pros

support team responds incredibly quickly whenever I run into problems and their solutions are always spot on.

Cons

Haven't run into anything I really dislike so far.

“quick edits and time management

Pros

I can quickly pull up time punches and make edits when needed. Adding new entries is easy too.

Cons

Fingerprint scanner can be unreliable at times in my opinion, though typing in the social security number is easy enough.

“fast and caring payroll support

Pros

Customer service team responds incredibly fast whenever I run into payroll issues and they always follow up with an email after resolving problems which really makes me feel valued as a customer.

Cons

sometimes things don't work perfectly but what really matters is how quickly problems get fixed. Haven't had any major complaints since the support team is really responsive and helpful.

“easy to use platform

Pros

I really appreciate how easy this is to navigate, the interface feels simple and doesn't require much of a learning curve.

Cons

Everything is perfect, I do not have any complaints.

“patient and supportive assistance

Pros

Person helping me was really flexible and went through everything carefully.

Cons

Nothing really bothered me, had a fantastic experience overall.

“outstanding customer service experience

Pros

Customer service here is absolutely outstanding. Having a background in CRM, I can spot quality support immediately and this team delivers every time. The system itself is pretty user friendly but when I've run into issues (usually my own fault), their representatives have been incredibly courteous and patient. They're genuinely results oriented and never make you feel like your wasting there time. You know how some tech support people sigh in the background and act like your bothering them? None of that here. Every interaction leaves me feeling more knowledgeable about the platform.

Cons

I can't really think of anything negative to say about this system. When I've run into issues, it's usually been my own fault for not reading the instructions carefully enough before diving in.

“helpful support even after offboarding

Pros

Rep I talked with was incredibly helpful, even though my issue couldn't actually be fixed. Turns out my company had stopped using the system without me knowing but the support person still walked me through next steps and made sure I got all the right info. They took their time with me even after we figured out I wasn't technically a customer anymore.

Cons

I rarely use this enough to really find anything to complain about.

“easy access to reliable assistance

Pros

I can always reach someone when I need help and getting in touch with a representative is easy.

Cons

sometimes it logs the system but not consistently so this tool is pretty great for me.

“support that goes above expectations

Pros

Information they provided went way beyond what I expected. They gathered extra contacts within our company to help resolve issues which gave us insights we wouldn't have gotten about competitors.

Cons

I did run into a few bumps along the way but honestly the support team was fantastic about walking me through everything. They were really courteous and gave me clear guidance on what to do next.

“simple interface

Pros

Interface is easy to navigate and I really appreciate the comprehensive reporting features it offers.

Cons

I haven't run into any real issues with this tool so far.

“excellent support and easy hiring

Pros

Customer service really stands out and drives the whole business forward. Finding employees is incredibly easy. I'd recommend this to anyone I can. Since I haven't used other options, I can't make comparisons.

Cons

Takes way too long for the programming team to address issues. I think some onboarding forms don't load properly as required by state law and the programming team really needs to get these forms working correctly.

“Fast and reliable issue resolution

Pros

Whenever we run into problems (which honestly doesn't happen often), I just reach out to the customer support and they fix everything super quickly.

Cons

Can't really think of anything negative, everything runs smoothly for me and the team keeps everything well maintained.

“smooth scheduling and payroll management

Pros

Quick error fixes are a huge plus and I really appreciate how it tracks everyone's schedules and attendance easily. The interface feels simple to navigate, making employee scheduling easy for our entire payroll. What stands out most is how it documents proper payment records and handles additional compensation like sick leave and holiday pay effortlessly.

Cons

I can't really think of anything negative to say about it. Everything functions exactly how it's supposed to.

“Best tool for quick setup

Pros

Interface is really simple and easy to navigate. When I had trouble getting started, customer service got back to me fast and helped sort everything out.

Cons

I haven't found anything that bothers me so far.

“effortless clock-in and time tracking

Pros

Makes clocking in and out incredibly simple for me, the interface is so simple that there's no learning curve at all.

Cons

Maybe just one suggestion from my side, it would be helpful to see total hours alongside the punch data for a more complete picture.

“simple navigation and easy login

Pros

Interface is really simple and the whole application feels easy to navigate. Logging in is really easy and no hassle at all.

Cons

Nothing really bothers me about this tool, it's been fantastic and user friendly throughout my experience with it.

“Payroll system includes approvals at all levels

Pros

With its cloud-based nature, this software provides easy access for all approval levels, enhancing convenience.

Cons

It would be beneficial to have more customization options to accurately describe custom work schedules. Additionally, syncing with our system to precisely track the available leave hours would be advantageous.

“comprehensive tracking with facial recognition

Pros

I really like how it keeps track of everything, having all that information right there when you need it is super convenient. The facial recognition feature for clocking in and out is pretty neat too. From what I've seen, this beats out other systems in the market.

Cons

I haven't found anything to complain about so far. Everything seems well designed and functions exactly as advertised. Honestly I wouldn't change a thing, sometimes simple just works better. Can't think of any improvements that are actually needed.

“consistently available and helpful support

Pros

Customer support is absolutely excellent no matter where I'm working from whether I'm at the Walter Time Clock helping an employee with an issue or handling payroll problems from my laptop or phone. What really stands out is how the support team is consistently available and incredibly helpful whenever I need assistance.

Cons

I've had ongoing issues with the refurbished time clocks over the past year, had to keep ordering replacements for several buildings. The good news is that the newer facial recognition units are working much better even in locations where WiFi has been problematic.

“Fast issue resolution

Pros

For me the support team resolved my issue in under 5 minutes, incredibly quick response time.

Cons

I honestly can't think of anything negative to say, everything worked exactly as expected.

“exceptional engineering and customization support

Pros

Engineers here are absolutely outstanding and always go above and beyond to make sure we're completely satisfied. I've never experienced customizations and around the clock support this good anywhere else.

Cons

Can't really think of anything, everything has worked well for me.

“User friendly platform with great assistance

Pros

Interface is really simple to navigate and their support team was incredibly helpful whenever I reached out for help.

Cons

Nothing comes to mind that bothers me about this system.

“Impressive support

Pros

Late night support really impressed me, having an actual person pick up the phone after hours instead of dealing with those annoying automated systems was such a relief. They sorted out my issue in just a few minutes which saved me a lot of hassle.

Cons

Only problem I found was with the phone line during my call, there was an echo that repeated everything I said (though I can't really fault anyone specifically for that). The support person was incredibly patient with me.

“Fast navigation, limited upload options.

Pros

I appreciate how easy it is to navigate and the fast processing speeds make my workflow much smoother.

Cons

File upload system could use some work, being able to upload multiple documents at once would be a huge time saver. Also it would be great if it supported more file types like emails and .heic files which would really improve the overall workflow.

“clear view of pay and benefits

Pros

I can easily track my wages and benefits plus see exactly what deductions are being made from my pay.

Cons

I can't find any real downsides though I'm still figuring out how to set up vacation time accrual properly.

“RAPId problem resolution and recovery

Pros

speed at which they fix problems and get me running again is incredible!

Cons

Everything runs smoothly in my opinion and it's really easy to maintain.

“easy to use and simple tool

Pros

This tool is really easy to use in my opinion.

Cons

Right now I do not have anything to mention here.

“quick and responsive support, UI could improve

Pros

I appreciate how quickly they get back to me when I have questions.

Cons

Interface could be more simple and some features feel a bit clunky when I am trying to navigate quickly.

“Top tier payroll system with simple navigation

Pros

Running payroll is incredibly easy for me with this system. The step by step guidance really helps and jumping between different locations happens without any hiccups. After working with several other payroll platforms, this one definitely stands out as the top choice.

Cons

I can't really think of much to complain about since everything works like it should. Would be nice if there was built in messaging to chat with support and my team directly in the platform though.

“simple to learn with excellent support

Pros

Really easy to learn and teach to new team members is also really simple for me. The support staff is fantastic and communication is always crystal clear!

Cons

I've been using this for 8 years now and honestly can't think of anything I dislike about it.

“Fast and convenient mobile time tracking

Pros

Mobile app makes clocking in and out incredibly quick, honestly takes me under 10 seconds each time. Since I always have my phone with me, I never forget to log my hours anymore. This is hands down the fastest way I've ever submitted timesheet data to corporate.

Cons

I honestly can't think of any downsides, this system works flawlessly for me and I never miss logging my daily hours anymore.

“Patient and respectful customer assistance

Pros

Rep who helped me had incredible patience. Since I'm not very tech savvy, it took way longer than usual to sort out my problem but they never seemed frustrated or rushed. They treated me with complete respect the whole time.

Cons

Nothing to mention here from my side, whenever I've reached out for help, the support team has been fantastic.

“User friendly interface

Pros

Really easy and simple to navigate for me. The system makes sense right away and their customer service team is fantastic. Being able to export data to Excel is a huge plus since it makes analyzing everything so much simpler.

Cons

Haven't found any problems with this system so far. The interface is easy and everything functions smoothly for me. Can't think of anything that needs fixing at the moment.

“effortless navigation

Pros

Information access is fantastic and everything feels simple to navigate. I can easily find what I need without any hassle.

Cons

Password requirements feel pretty weak and I think it could definitely use better security features.

“convenient remote clock-in feature

Pros

I can clock in and out from home without any hassle, it's really easy to use.

Cons

I haven't really found any major issues with it so far.