EPay HCM Reviews

Pros

Interface is incredibly simple and I picked it up right away. Everything feels easy and user friendly.

Cons

sometimes when I open the interface it freezes up on me though that issue seems to have been resolved now.

Pros

Learning this system was surprisingly easy for everyone on our team. Staff members can log in without issues and track their hours easily. Looking up employee details, monitoring time and making adjustments happens smoothly. Workers from different age groups and backgrounds pick it up quickly. Problems with clocking in or accessing paystubs are extremely rare. Navigation feels simple for me since everything is clearly laid out. Clocking in at shift start and managing meal breaks works easily. Checking pay history and updating tax info or personal details is easy too. Compared to other platforms we've used, this one has a much gentler learning curve for data entry and modifications. The more I work with it daily for timekeeping, the smoother everything becomes. Haven't had any complaints so far. Having the mobile app option so employees can clock in and out from there phones adds real convenience.

Cons

There isnt much I'd complain about honestly. The system does exactly what we need it to do. Sometimes it runs a bit slow but that's probably our internet connection acting up. Employees occasionally forget there login info which creates some headaches. Nothing major with Epay functionality though. My main issue is that my company limits what I can access. Not being able to view complete details can be frustrating when I need that information.

Pros

support team is really helpful whenever I run into issues and need to troubleshoot something.

Cons

Recent update made entering PTO hours frustrating, for me the icon is positioned way too close to the timesheet approval button, causing constant misclicks.

Pros

Okay so..... the support here is absolutely incredible, truly 24/7 availability that actually works. Over the years I've run into various issues and they've blown me away with their response every single time. Can't recommend this enough for anyone looking for reliable service.

Cons

Nothing comes to mind, haven't run into any real issues that would make me complain about anything here.

Pros

First screen gives me everything I need for daily tasks and I really appreciate being able to check my time punches easily through the menu. The flexibility to use either the website or mobile app for clocking in and out is really convenient and overall the interface is easy to navigate.

Cons

I ran into some bugs with the mobile app, couldn't select my facility or tasks a few times and got system errors that prevented me from clocking in. The web version helped when the mobile wasn't cooperating but no system is perfect. Also they offered me a gift card for leaving this review but never followed through which feels pretty deceptive and made me lower my rating.

Pros

I appreciate how easy this platform is to navigate whether I'm using the mobile app or accessing it through the website. The quick login process really stands out and the interface makes everything easy to find.

Cons

What bothers me is that the app doesn't scale properly for my iPhone 12 Pro Max, the formatting looks really dated and doesn't fit the screen resolution well. The UI design could really use some modernizing.

Pros

Working with the time clock feature has made everything run much smoother. When I ran into an issue, the support person who helped me was incredibly knowledgeable, way more than I expected. He was really pleasant to work with and made the whole experience great.

Cons

Always get stuck using the same fingerprint for access which is frustrating for me.

Pros

Got a really fast response that solved my problem perfectly, couldn't be happier with how quickly they handled everything.

Cons

I honestly can't think of anything negative to say, the service was professional and everyone was really friendly throughout my experience.

Pros

For me the customer support is always there when I need help resolving issues.

Cons

Payroll system isn't very user friendly from my perspective and can be confusing to navigate.

Pros

service runs perfectly so I can jump right into my tasks at any time.

Cons

Not much to complain about from my side, maybe could use a few more customization options but that's really nitpicking since everything runs so smoothly.

Pros

Whenever I reached to the customer support they were really knowledgeable about what I needed and walked me through exactly how to handle everything.

Cons

setup was frustrating since my supervisor and I ended up having to handle everything ourselves instead of getting the help we expected.

Pros

support team immediately understood my issue when I called, no need to transfer me around or escalate to different departments to get things resolved.

Cons

Interface could use some modernization to feel more current in my opinion.

Pros

Workflow moves smoothly from one step to the next, making everything feel simple for me and my team.

Cons

Only thing that bothers me is how long it takes to load the next page, could definitely be quicker.

Pros

This tool handles our timesheet management really well and gets the job done efficiently for us.

Cons

I think communication features could definitely use some work.

Pros

I can quickly spot attendance problems with employees using this system. Currently figuring out how to set up a Master schedule on the site to monitor overtime issues.

Cons

Can't delete old schedules I don't need anymore, created a TEsT one during practice and it's stuck there permanently which is pretty annoying.

Pros

support team responds incredibly quickly whenever I run into problems and their solutions are always spot on.

Cons

Haven't run into anything I really dislike so far.

Pros

I can quickly pull up time punches and make edits when needed. Adding new entries is easy too.

Cons

Fingerprint scanner can be unreliable at times in my opinion, though typing in the social security number is easy enough.

Pros

Customer service team responds incredibly fast whenever I run into payroll issues and they always follow up with an email after resolving problems which really makes me feel valued as a customer.

Cons

sometimes things don't work perfectly but what really matters is how quickly problems get fixed. Haven't had any major complaints since the support team is really responsive and helpful.

Pros

I really appreciate how easy this is to navigate, the interface feels simple and doesn't require much of a learning curve.

Cons

Everything is perfect, I do not have any complaints.

Pros

Person helping me was really flexible and went through everything carefully.

Cons

Nothing really bothered me, had a fantastic experience overall.