GoodHire Reviews

“fast turnaround and navigation

Pros

Sending background check information is immediate and I find the software speedy and easy for my team to understand.

Cons

Honestly I can't think of any changes to suggest. Everything functions smoothly for our setup and satisfies our requirements.

“Outstanding customer service

Pros

Customer service is outstanding and I find using this platform a complete convenience.

Cons

I get held up by delays when other counties are still working with paper files.

“simple weekly workflow

Pros

Navigation is easy and I find the simple report views save time and reduce headaches.

Cons

We often find it's geared more toward employees than volunteers and that sometimes leaves our volunteers confused about how to navigate the system.

“Smooth setup and reports

Pros

Honestly I really appreciate how simple the platform's setup is. My team can jump in, find their way around, pull up reports without trouble and handle billing tasks smoothly. I also like our customer service rep, she's fantastic!

Cons

At the moment, I don't have any complaints about the software.

“Helpful and responsive team

Pros

Working with your team has been incredibly easy, my colleagues and I find everyone pleasant and helpful. We've had every issue we've raised addressed and I feel like you genuinely listen to our concerns.

Cons

I recommended your product to a neighboring school but sadly you weren't able to match the pricing they were offered and that school ended up choosing a different vendor. I felt a bit taken aback because the whole setup process with you was so smooth and pleasant.

“efficient daily results

Pros

For my organization, this tool has been incredibly helpful. It's easy to operate and they typically deliver results to me within one to two days.

Cons

Haven't run into any issues with them so far. I only utilize their service occasionally.

“remote background check workflow

Pros

What I appreciate most for our company is being able to run background checks remotely. I also find it incredibly user-friendly for both our team and applicants, with fast turnaround times and easy reporting that together make this tool excellent for our hiring workflow.

Cons

Since we have a lot of staff who must carry Department of Transportation cards due to driving and shipping goods across state lines, I would really like to see DOT card support added to this tool's feature set, it would be a valuable enhancement for us.

“Thorough and fast screening

Pros

For me this tool is really easy to navigate and delivers a full background screening for our employees and the whole process feels fast and very thorough.

Cons

nothing to mention here, honestly I can't come up with a single negative point to mention.

“Out-of-state consent complexity

Pros

Overall I'm really pleased with the service and I found the only tricky part was handling driver consent for out-of-state employees � I would have appreciated a more detailed email explaining that step.

Cons

It comes across as redundant when I'm asked how I'm going to use the reports. Almost every time I log in I have to acknowledge something and that repeated prompt gets annoying.

“fast and reliable checks

Pros

Background checks are thorough and I find the fast turnaround very helpful, plus the system is easy to use.

Cons

Up to this point, we haven't run into any issues with the software.

“Quick and efficient results

Pros

Using this tool is simple and I find the quick results have sped up our hiring process.

Cons

At my company I don't see any downsides with this tool everything works well and there are no real cons I can point to.

“ATS integration speeds workflow

Pros

Integration with our ATS makes running checks feasible and I find it extremely easy to get results back quickly.

Cons

For me there wasn't anything about the software I disliked.

“Long-term reliable platform

Pros

Our company has relied on this software for years and I find the site easy to navigate, informative and reasonably priced.

Cons

Haven't personally used rival programs so I can't make a balanced comparison and I also haven't felt the need to urge our leadership to pursue or evaluate other vendor options. Overall we place strong trust in this software's reliability and ongoing performance and support.

“Automatic and fast processing

Pros

After entering minimal information, the tool handles the rest automatically and I find the turnaround almost instantaneous � it's reliable enough that my team depends on it for nearly all background checks.

Cons

We wouldn't change a thing, it matches our needs exactly and works flawlessly for us.

“easy client consent and billing

Pros

Clients can submit consent and share information directly and I find the online billing and fast reports very convenient.

Cons

No complaints. Overall I've had a very good experience.

“Lifesaver for every request

Pros

This tool has been a lifesaver for our company and I find its cost fair and reasonable.

Cons

I haven't run into any major problems so far. Whenever it seemed like a new obstacle might pop up, the tool stepped in and resolved things quickly, keeping our workflow smooth.

“fast results and simple use

Pros

Results appear almost instantly and I find the software very quick and easy to use.

Cons

Sometimes I find a crime or conviction isn't listed simply because the agency doesn't take part in online reporting and I'm aware that's not really an issue with the software itself, is it?

“ats integration convenience

Pros

Integration with our applicant tracking system is feasible and I find using the tool easy.

Cons

We experience delays for some checks to return although that's not the tool's fault.

“User-friendly and accessible chat

Pros

Accessing the chat room for quick answers is simple and I find the platform very user-friendly overall.

Cons

For candidates who need a re-run of their background check because the original has expired, I've found it really frustrating how hard it is for them to submit the required consent form. On top of that, over the past few years the company changed the pricing structure and we weren't informed at all, we only discovered the new charges when we went to purchase additional credits.

“simple setup and notifications

Pros

Setting up the integration was really simple and I find the notifications, simple interface and easy workflow particularly helpful.

Cons

To be honest there's nothing about this service that bothers me. I've worked with other background screening providers at past employers and none were as easy to navigate or delivered screening results as quickly as this platform.